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Everything posted by wolstech
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That's why...the ending of .html means it won't count. Only pages ending in .phpcp will count for inactivity tracking. The Heliohost.org login is supposed to count it before it reaches cPanel, but it apparently doesn't always work, you're not the first to mention this... Use https://tommy.heliohost.org:2083/ and it will always count.
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What link are you using to log in? There are a few that wont count your login...
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He generally does not bother with checking PMs unless you're already working with him on the boards (he's the root admin). He'll likely respond to your post here when he sees it. He usually checks once or twice a day.
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That looks like "CloudFlare Origin Certificate" was accidentally listed as a domain name instead of as a description. It doesn't appear to have actually installed either. I get a self-signed cert and relevant warning when I visit your domain. Krydos will know more about this.
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Escalating. @bdistler: The domain that appears in the config file errors do not necessarily reflect the user whose domain is not working properly. cPanel builds an Apache config from the data for all users on the server. Any of them being damaged/missing will cause this.
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[Solved] Suspended: Hh_Karthikk
wolstech replied to karthikk's topic in Suspended and Queued Accounts
Your account is suspended because it got hacked. You likely didn't completely remove the malware that caused your earlier suspension. I can give you 24 hours to fix it. I recommend you delete everything in your public_html folder and start over, since something in there contains a back door (probably an infected CMS theme or plugin). Please note that if you fail to fix it, your account will be permanently suspended and you will need to sign up again. Are you're ready to fix the issue? -
[Solved] Suspended: Hh_Karthikk
wolstech replied to karthikk's topic in Suspended and Queued Accounts
It's now suspended for being hacked. You probably didn't remove the malware completely, and they used it to take over your account. Our recommendation for removing malware is to delete the software entirely and reinstall it using only reputable sources and components. For example, Themes and extensions for popular CMS products offered on dubious websites for "free" are commonly just disguised malware... -
It's because of your forum account having the same username. I renamed you to Olego2 so you can reuse Olego. Let us know once you sign up and we'll change it back. You're probably going to want a Tommy account since you were on Stevie before. Registration opens in ~2 hours (5PM PDT).
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That account was on Stevie, but there is no backup available for that account (it failed because the files were unreadable due to disk damage, the archive is empty).
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The nameservers are ns1.heliohost.org and ns2.heliohost.org.
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Moved From Johnny To Tommy -- 404/500 Errors
wolstech replied to Korejora's topic in Customer Service
Correct. That command makes windows forget all the looked up addresses in its cache. If you run that, the next time you visit the domain, it will have to ask a DNS server instead (typically one run by your ISP unless you've changed your settings manually). A DNS server can either be the one that holds the records about the domain (the "authoritative" server), have the answer cached already from previous lookup, or look up another server that might know and pass on the request. Eventually it'll reach the authoritative server and get the address it needs. A complete look up from end to end for domain.com would be something like this. In reality, these servers will have caches of their own and may not actually need to ask the next one in line because they remember from before (this was your problem...either your PC or the servers remembered from before, not realizing the answer had changed in the meantime). The below is simplified quite a bit, but explains the general process. PC checks if its cached. If yes, use the data in the cache.PC asks the configured DNS server to for information for domain.comDNS server doesn't know where it is, so it starts working down the chain, starting with ".", also known as root. This is to the right of the .com, but that period is generally not written. The internet root servers are asked where the servers for ".com" are (most servers will generally have such information already and not actually need to ask the root servers).DNS server then asks the servers for ".com" (of which there are VERY many) where domain is.The ".com" DNS servers return NS records pointed to ns1.heliohost.org and ns2.heliohost.org. NS records basically say "these servers are the ones responsible for the answer for domain.com. Ask them."If an A record was found here instead of the NS records, the IP listed in the A record would be returned as the answer and the lookup would be complete.This step is one of the reasons you have to wait for DNS propagation when you change your nameservers. Because there's many DNS servers that handle answers for stuff under .com, they all need to know the answer to this question. Lookups can fail if you get one that hasn't been informed of the answer yet.Assuming an NS record was returned, ask the name servers listed, and they respond with an IP for domain.com. The response is passed back to your PC.PC connects to the IP given and asks for content. -
Do you know what the username or email address was?
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It's not suspended for me...I see the 500 error, which could be caused by many things. Broken code, invalid .htaccess files, or incorrect file permissions are most common. Check that your permissions on your index file are 644 (not 664, which they upload with if you use SFTP). Rename your htaccess to disable it. If none of those help, your code is probably broken. If that's the case, you can try renaming your index file so it doesn't run and verify that your account shows a directory listing.
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The account ragua070 has been unsuspended.
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[Solved] Suspended: Trunghy
wolstech replied to hoangdangtrungvn's topic in Suspended and Queued Accounts
Unsuspended. Please delete the file listed above immediately and fix your wordpress issue within 24 hours. -
[Solved] Suspended: Trunghy
wolstech replied to hoangdangtrungvn's topic in Suspended and Queued Accounts
Your WordPress theme has malware...WordPress is infamous for its security. We recommend not using themes and extensions for random websites because many of them contain backdoors or other malware. We recommend that you delete your entire wordpress installation and reinstall using up to date components from reputable sources only. Also be sure to keep everything updated after you reinstall, as WP itself and its extensions receive security fixes regularly. My personal recommendation is to just not use WordPress at all (WP is a leading cause of malware suspensions here at HelioHost, and is probably the most poorly written CMS available in terms of security). Whatever you do, do not use your theme again. Are you ready to fix the problem? -
That account is permanently suspended for phishing.
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Multiple accounts, same user as http://www.helionet.org/index/topic/28015-suspended-ragua070/ Please refer to the above topic for assistance.
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Multiple accounts, same user as http://www.helionet.org/index/topic/28015-suspended-ragua070/ Please refer to the above topic for assistance.
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You're suspended for having 10 accounts. You're only allowed one. Which account do you want to keep?
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@flpcarv, you have 24 hours from now to move your account contents to your new account and delete your old one. You're only allowed one active account at a time. The easiest way to get everything from the old account is to download a full backup. That way you have all your files and databases. The forum account will stick around regardless of what he does to the hosting account. If he wants to continue using the flpcarv forum account he is welcome to do so.
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[Solved] Can't Add On Domain In Johnny Server
wolstech replied to tamvan's topic in Escalated Requests
What error do you get when you try adding it? -
Yes. You need to delete your account, then sign up again on the new server and set everything up again. The information is a little outdated though. The deletion usually occurs within an hour of you requesting it (if not instantly), so no need to wait 2 days. Once that happens, you can sign up again assuming registrations are open. Just be sure to not reuse the same username (it will fail since the matching forum account already exists), or ask us to rename your forum account before signing up again if you really want to reuse it. We currently can't move accounts.
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Krydos would be able to tell you that. Escalating and un-[solved] so he looks at it.
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You were indeed suspended for causing high load. Please fix your script quickly. You've been unsuspended.