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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Unsuspended. The domain will take up to 2 hours to work. For the software, either should work. I've run flarum before and it worked (though not with 1000+ users). Never tried nimforum. Give both a shot and see how they perform. You can watch your server load here: https://heliohost.org/dashboard/load/ Flarum should be in softaculous, not sure about nimforum. As you grow, you may eventually outgrow Johnny due to the load limits, which cannot be increased at the moment except by moving to a VPS (eventually, moving to Morty will be an option for this, that server won't have load limits when released, and instead will charge a monthly fee that increases based on load). If you outgrow Johnny before we release Morty, you can move to a VPS and later to move to Morty too. EDIT: The domain change failed...
  2. Domain added. It can take up to 2 hours to start working.
  3. No, you did not need to create another account. You needed to contact support. Odds are the issue was related to either software on your account that was broken or a misconfiguration in DNS. Which account do you want to keep? Once we know which one you actually want to use, we can look into the errors you were experiencing.
  4. That account is permanently banned for advertising the sale of DoS and/or botnet services. Such services are prohibited under our Terms of Service as illegal activity since their primary purpose is to intentionally abuse, disable, harm, or otherwise cause the improper operation of their target. The sale of such services may also be illegal in the United States under federal law.
  5. It means the server in the process of creating another database for someone. In most cases the fix is to try again later.
  6. You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? (As a reminder, you can host up to 10 domains on a single account. You don't need 2 accounts to have 2 websites.)
  7. wolstech

    Tommy Upgrade

    @Palpale Your site has been fixed. Softaculous had replaced your .htaccess with its own file, which is incompatible with your website. I've restored the backup copy and the site now works. It looks like Softaculous created a .bk file (backup htaccess) when this happened, I just renamed that back to .htaccess and the site works again. I would recommend not using the WP management tools in Softaculous with your site as a result. Use the Plesk WP toolkit instead.
  8. DKIM value looks good now on my side. Let us know how it goes. C:\Users\Owner>nslookup Default Server: UnKnown Address: 2601:41:c080:e21:1691:82ff:fec5:a840 > set type=txt > server 1.1.1.1 Default Server: one.one.one.one Address: 1.1.1.1 > default._domainkey.ookma-kyi.tech Server: one.one.one.one Address: 1.1.1.1 Non-authoritative answer: default._domainkey.ookma-kyi.tech text = "v=DKIM1;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDhTtmczF3anobF3FwdLX0mjGigHE6PWbNo+lxA4Ekq73PnOZNP68yWjfuk78qaHVg3KFkQnJPOCsBAeAROStfiCiHrvAnNgZVHLgnW1sfIdmSm61USQAwaYz17bkBS6UNhekZNwn/SVLSjPBGcUeOye639HlmWUc8fxSkjzucqgQIDAQAB;" >
  9. That app was running well enough to get him suspended for high load. When he's ready we can unsuspend him and try to figure out what happened here, it's probably a mistake in the code somewhere considering other users are using node without issue.
  10. Because it is your main domain, it must be changed to something else to remove it. Do you want me to change it to something like shoot360.helioho.st instead?
  11. The high load is because you're using Wordpress. Read this to see why Wordpress is a bad idea: https://wiki.helionet.org/misc/wordpress Please fix the issue quickly. Our recommendation is to not use Wordpress at all, but if you must, remove as many plugins as you can and follow the other advice given at the bottom of the link above. You can monitor your load here: https://heliohost.org/dashboard/load/ Unsuspended.
  12. wolstech

    Tommy Upgrade

    Those subfolders don't exist on your account, so a 404 error is expected. If those are supposed to be virtual folders handled via mod_rewrite, you need to fix your .htaccess file or WP installation. The account itself is working properly. This page should show phpinfo(): https://plj.my.id/hh_test.php
  13. Maximum mail size on Johnny has been set to 25MB. It might take a few minutes to take effect.
  14. wolstech

    Tommy Upgrade

    Did you update the IP addresses in Cloudflare to match the ones now shown in Plesk? The IP addresses are different on the new Tommy. You may need to turn off the proxy option temporarily too until everything works. Also, as a reminder, for the SSL settings on CF, the "SSL strict" option is not supported. Live migration doesn't work for Cloudflare users because we can't update your DNS and CF settings for you.
  15. wolstech

    Tommy Upgrade

    Please clear your cache. The domain plj.my.id is working for me.
  16. Krydos can do this for you.
  17. It looks like this was solved since I see a Tommy account under the email address associated with your forum account. Please let us know if you need anything else.
  18. If you need a second domain added to that account, we can do that for you. You can host up to 10 domains on a single account.
  19. Unsuspended. It may take a few minutes to work again.
  20. You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?
  21. What exactly is the issue here? That flask app is working properly.
  22. Did the entire key copy and fit in the TXT record? Plesk often generates DKIM keys that are longer than normal, and a lot of DNS providers require extra steps to make them fit since they often exceed 255 characters, in which case you have to break them into multiple rows in the same record. Also, be sure not to turn DKIM off once you configure it unless you want to regenerate the key.
  23. What is the IP that you think is blocked? The one you're posting from is not, though there are a bunch of blocked IPs from your country. All of the IPs that are blocked are for failed IMAP logins, so if you have a mail client set up, please turn that off first...
  24. You’re suspended for having more than one account. Users are only allowed to have one account. Which account would you like to keep?
  25. No problem. Let us know if you need anything else
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