wolstech

Krydos can cancel this for you.

Since devhamza already got itself suspended for load anyway, I've gone ahead and just unsuspended hamzaatfh and disabled node on it for you so it won't get suspended again. Unsuspended, it may take a little while to work again.

Changed. It can take up to 2 hours to work.

The Plesk account you already have is shared Linux web hosting. If you want a real domain instead of one of our subdomains, you can just buy a domain from a registrar (we recommend namecheap), set the name servers to ns1.heliohost.org and ns2.heliohost.org, then let us know what domain you bought, we can add it to your account. You'll obviously have to pay the registrar for the domain, but HelioHost doesn't charge anything to change or add a domain. We do not recommend using .top, .xyz, or any of those other weird TLDs, they tend to have an extremely poor reputation due to their widespread use for malware, spam and phishing. I'd stick to a .com or similar if buying a domain. That said, we can host them if you wish, just be aware that you likely will have issues with email deliverability. If you want more space, it costs $5 for an additional 1000MB. Since you already have an account with us, $10 will bring your account up to 3000MB. This is a one-time fee, not a subscription. We do not price services in any currency aside from USD, though paypal may be able to do that conversion for you. If you want to buy the space, just send us the required payment, then let us know and we can add the space. The max space per person is 6000MB. Also, since you already have an account with us, anything you do will need to be added onto the existing account. Users cannot have more than one account per the terms of service.

You're suspended for excessive resource usage (the cliff is the suspension). You can watch your load here: https://heliohost.org/dashboard/load/ Please fix the load issue quickly. Wordpress and node apps are two of the biggest offenders, but plenty of other software can also cause this. If you need help with ideas for reducing the load, please let us know and we can help. Unsuspended.

Escalated topics are just topics that have been moved to this forum: https://helionet.org/index/forum/75-escalated-requests/ View that forum to see the escalated stuff. Anyone can view those, but only mods/admins can create new topics in there or move a topic into that forum. Seekier already answered the suspension question. If an account is suspended for disk space overuse specifically, you can still view your site, but cannot access any file management functions until an admin deletes something for you to bring you under quota.

We can unsuspend both, but you'll need to prove there's actually 2 people, and you'd need to agree to never log into your cousin's account again (your cousin would need to manage that himself from his own computer). If you're going to manage both websites, it would be better if we merge the accounts and move the domains from his account into your account. You can host more than one site on a single account, and you can even add a second plesk username if you want him to be able to log into it as well. The only consideration here would be that sometimes the sites don't fit, in which case you'd need to purchase more disk space. Please let us know how you want to proceed.

Merged since one is duplicate and they're both the same user anyway. Please answer the question about which account you want to keep. You're only allowed to have exactly one account. Again, which ONE account do you want to keep? If you continue to post new topics about this issue and not answer the question, you will not be unsuspended, and depending on your behavior may be subject to a permanent ban for harassing staff/misuse of the forum instead.

Krydos has to do this.

Krydos has to do this.

Changed and added. Please be sure to configure DNS so the domains work, otherwise they'll be disabled automatically. The changes can take up to 2 hours to take effect.

You're suspended for having more than one account. Which account do you want to keep?

Krydos has to set this up for you.

Krydos can cancel this for you. Escalating.

This usually happens because your IP address keeps changing. The most common reason is using a cell phone to access Plesk. Try using a different internet connection or a VPN and see if it behaves properly

Solved on discord.

Added. Python is supported on all domains automatically, there is no requirement to enable it. Note that you now have 9 domains on your account, and the limit is 10. The domain can take up to 2 hours to work.

I've seen the CF proxy do this because of the lack of an SSL certificate on on your domain on our server. CF can break Plesk's ability to issue SSL certificates automatically. CF by default wants there to be a valid SSL certificate on the server, which you won't have if the domain starts out with the CF proxy enabled. It then can't get one, and as such it never works. I've seen people say that turning off the Strict SSL security option on CF can fix this (Flexible SSL is a disaster from a security standpoint, but it does allow CF to pass traffic when the origin has an invalid or no certificate), or you can turn off the proxy, manually issue the cert in Plesk, turn it back on, and wait 2 hours for the cert to finish installing. Once a good certificate is installed and live on our end, it works.

You can’t just upload the backup. You actually have to unpack it on your computer, and manually restore the various pieces. If it’s truly from cpanel, you can unpack it with a program like 7zip, and there should be a folder called homedir in there that has all your files. There will also be a folder called mysql that contains exports of your databases. If it’s a Plesk backup, there are instructions on our wiki on how to unpack that. Those require a special version of 7zip because of the format they use.

Added. It'll take up to 2 hours to work.

It's partially suspended because you ran out of disk space. Do you want me to delete something to bring you under quota so you can be unsuspended? If not, you can also purchase additional space at $5/1000MB, with a maximum of 6000MB per person.

No. It appears you already have an account that's active (devhamza23). Creating another account will get both suspended. Users are only allowed to have ONE account, so you need to use the devhamza23 account for everything. If you need a second domain on your active account, just ask. There is no need to have 2 accounts to have more than one site.

It was suspended because you had more than one account (ignoring the Lily account, we saw 2 plesk accounts plus Lily). Since you posted from the aostech forum account, the account aostech and its Lily account aostech2 have been unsuspended.

Domains added. They can take up to 2 hours to start working. Display name has been changed as well.

If you're asking for this because your domain wasn't working, it's working now. Do you still want this reset?