wolstech

Account has been reset...again. Is there a reason you've needed to reset your account 3 times in the last week? Most things can be fixed without resetting the account. Also, since I know you've asked before, if you want to use your domain alonedeals.com as the main domain, select custom domain and enter it during the setup process for your reset. This will let you do that. Just remember that if you have us add it as an addon domain instead, there is no way for us to make it the main later without yet another reset.

I think this has happened before...Krydos can exclude it. Escalating.

Change both the outgoing and incoming mail sever settings to johnny.heliohost.org as above and try again. Many programs don't like when you use your domain in the mail server fields because the server identifies itself as johnny.heliohost.org when you connect. Also, (while not the case here) some people use Cloudflare, which can't pass mail connections.

That feature is only available for Morty users.

The subdomain 1.nnya.top has been added and can take up to 2 hours to function. Please be sure to configure DNS. The www subdomain is automatically included when you request a domain and displays the same content as the domain it belongs to, so www.nnya.top already exists as part of nnya.top.

You wouldn't create an A record pointed to the name servers, you'd make an A record pointed to the IP shown in Plesk (the one ending in .94 in your case). The IPs for a domain can be seen in Plesk at the bottom of the domain below all the options. Note that by using external DNS, some features of our service will not work properly or may require additional configuration. The most notable is that your domains will stop working due to an IP address change if your Morty account were to ever move to Tommy due to nonpayment. (If you use our NS, we just change the records for you and you experience a zero-downtime move). Email service will also not function properly unless you create the additional records on your DNS server to support it (there's an MX record and several TXT records that are required, plus an A record for webmail if you want that).

Correct. Use mydomain.com/landingpage instead. Wildcard certs will technically work on the server if you were to manually generate them (you'll need to use external DNS as well as a third party tool to do this) then upload them to Plesk, but you'll have to do this process manually every 90 days. It's specifically the automatic issuance and renewal of wildcard certs that's not supported, not the certificate itself.

The account niyhi has been unsuspended.

Automatic issuance of Wildcard certs is not supported. That said, the error also makes no sense because both of your domains have an Ipv6 assigned already. Both of your domains have valid certs for HTTPS, and I enabled webmail/mail certs for you (they should fill in automatically next time the server tries to issue certs).

That account is not suspended for inactivity, it's suspended because Wordpress was hacked and your account was compromised. That's pretty typical of WP and is a major reason we don't recommend using it. Because your account is compromised, it will need to be reset to fix the issue, then you'll need to set your site up again. Are you ready to have your account reset?

Is there something we can assist you with?

There were no logs to remove this time around, but recalculating the space after did cause it to drop by 700MB. The permissions on the trash were messed up and it wouldn't empty through Plesk, so the contents of the trash have been manually discarded for you. An additional 200MB was freed after the trash was emptied. Foe what its worth, in plesk under "Statistics" below the site thumbmail, is there a "circle arrow" icon? If so, you can click that to recalculate the space yourself.

You have to wait 2 hours after enabling it before it works. It's working now.

Change the server host names (for receiving and sending) to tommy.heliohost.org

The settings shown in plesk don't work properly in our environment because of our non-standard implementation, and the fact that we allow external DNS. Very few people have actually gotten them to work, and even then they usually have to forgo SSL because many mail clients don't like the fact the server identifies itself by its server host name, which doesn't match your domain name. As I said above, please use your server's host name (johnny.heliohost.org, tommy.heliohost.org, morty.heliohost.org depending on the server you're on) for both of those host names, and the connection issues should go away.

It's not free. I forget the exact price, but it adds like $13 or $14/month to your cost for the license. do you still want to install this? Or would you prefer something free instead like Hestia?

Please check your PMs for information regarding your Lily account.

Direct access to phpmyadmin via external link is not supported. You need to launch it from the Databases page within Plesk because Plesk sends additional data to it to tell it what user and databases to display.

Krydos will need to assist with this.

Swapping an addon and main domain tends to break the account. Please see here: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain

Domain added. The domains (both the main and alonedeals.com) can take up to 2 hours to work now that you've finished setting up the new account.

The pending suspension for that account has been cancelled. The other user hasn't contacted us yet, so easy enough for us to fix. Shared IPs do indeed cause this issue, and it's been occurring more and more frequently lately due to the use of VPNs along with smaller providers using networks with frequently rotating / shared exit IPs...

You're the second or third person this has happened to after a reset recently, so that's probably a bug on our side...we're looking into that now. In the meantime, I've sent you a new invite. Once you register the new account I'll add your $11.9342 balance back to your account.

Our VPS options are here: https://heliohost.org/vps/ Note that all VPSes come as an empty linux VM with full root SSH access to install anything you want. They do not come with a control panel or web server installed by default (because many of our VPS users host non-website things like game servers or VPNs on them). If you want a free web control panel like Hestia installed on it, just contact us after purchasing and we can install it for you at no cost.

SSH is not allowed on Plesk plans for security reasons. You'll need to switch to a VPS if you need SSH. The disk space was due to log files. I've removed them and recalculated the space, it dropped to 2.6MB used.