wolstech

I can edit it out of the support topic once I've checked it for you, but we don't offer private support by email unfortunately. You would need to PM it to me on the forums if you really didn't want it visible. Also, your IP should not be considered private anyway, every single website and server your PC talks to has a record of it, and it likely gets hit with junk traffic constantly. The only reason we ask is so we can tell which of the thousands in the log we need to look at.

Ricky and Tommy take up to 24 hours to get a certificate. If you are on johnny, you won't get a certificate at all.

Your password has been manually reset. Please check the email address associated with your account for your new password.

Unblocked.

Tommy invites are only available for donors or users needing a replacement for an old tommy account. Please provide your transaction ID, or if this is a replacement account, your old/suspended account's username.

We don't offer IPv6 addresses for our servers and do not support accessing hosted sites via IPv6. Tommy websites are accessible via an IPv4 shared IP, which is 65.19.143.6. We do offer dedicated IPv4 addresses for $12/year as well. Not supporting it keeps things simple and also keeps costs down, which makes sense considering that 99.999% of users support accessing servers using IPv4, whereas less than 30% of systems support IPv6 (about 20% globally, though the USA is at about 32%) and that number shrank last year. However, cPanel does support the addition of AAAA records to DNS zones, so if you have your own IPv6 server and wanted to point a subdomain to it, you can do so.

There are no visible options or anything for them. They're just...there. The version used is controlled by the shebang line in your file (we have 2.7 and 3.6). Be aware that any files you create must use unix line endings or you'll receive a 500 error when you go to run them. Django and Python's documentation can be seen here: https://wiki.helionet.org/Django Please be mindful of the fact that we recently updated django on Johnny, and as a result I can't guarantee that the example project in that article still works (it's for 1.1, we upgraded to 2.1 on Johnny a few days ago, the other servers will follow suit soon assuming no major issues).

error_reporting(0); Added to the code will also prevent their display. Our system already logs the errors to error_log in the same folder as the script, though your method should allow you to prevent the logging or change the filename or location if desired.

It actually would run on a few of the paid shared hosts. For example, I manage an account on 1&1 for somebody and they offer both unlimited crons and ssh... I don’t know of any *free* provider that can properly run this though.

What version of php are you using?

That account is active, however the domain is still queued and can take a few hours to start working completely. You should be able to sign in now (assuming Johnny isn't down from load again). If you can't sign in, please reset your password: https://johnny.heliohost.org:2083/resetpass?start=1 In addition, please be aware that Johnny is not designed for users who need uptime or speed (you won't get much of either on Johnny, as you're experiencing), and as such is not suitable for hosting production websites. If you need your account to actually work when you want it to, you really need to move to another server (http://wiki.helionet.org/Moving_your_account).

Some of those suggested settings are security issues...even if Krydos can change some, I can say for certain we’re not going to put 300 second execution timeouts or blank the disable functions line...

Tommy, by far. But it's also the most difficult to get an account on for free. Everybody wants it, so signups usually last between 10 seconds and 2 minutes on a typical day before filling up. They open every day at midnight UTC if you want to try your luck (If you don't, you can donate $1 or more and let us know the transaction ID...we'll just move your existing account to Tommy). Tommy's hardware is also the newest in our fleet, so its much faster than our other servers. Ricky is a bit easier to sign up on. Signups usually last an hour or so. He's much more stable than Johnny, but quite a bit slower than Tommy. There's also no Java support over there. If you don't mind slow page load times, he's not a bad choice. Johnny...well, his #1 gripe is performance, and that's because we allow unlimited accounts and are more lax about resource use. Johnny is meant for testing and other applications where the user doesn't care about uptime and speed (you won't get much of either on Johnny, as you've experienced). It's borderline useless for production websites. A common use is for users to start out on Johnny to make sure their code will actually work on our service, then they donate and ask for a server move to Tommy once they get everything working. Here's the graph we usually refer to: http://heliohost.grd.net.pl/monitor/ Tommy did open for signups today, but filled in under 2 minutes (the smallest amount of time this chart can represent) so it looks like it never opened. Ricky is still open as of this post.

The user account teecmo cannot be transferred because it is still waiting in line to be created. Do you want me to just cancel the Johnny account and I'll send you an invite for Tommy instead?

Tommy is pretty much the best choice for everyone at this point. He's by far the fastest server we have. All of our servers have pretty much the same functionality these days (with exception to Java, ASP.NET, and Django). Moving...

No problem. Let us know if you need anything else

I don't see the required directives anywhere in your .htaccess files...it looks like you may have replaced the cPanel generated .htaccess with a custom file, which will in fact cause PHP to switch to 5.6 (the system default). cPanel itself doesn't check the file to determine what you picked, so if you pick a version in cP, then modify or replace the .htaccess file manually afterwards, the version shown in cP and the version actually used can defer. Try changing it to 5.6, then back to 7.2 in cPanel to regenerate the required directives. Note that while it shouldn't, there's a possibility this may break or delete your custom .htaccess file.

Great to hear! Please let us know if you need anything else

Yes it does, Tommy's cpanel is nearly 2 years old. Ricky's is a few months newer than tommy, and Johnny's build is from a month ago. We don't update it unless there's an issue forcing us to, because all of our custom stuff breaks if we do, then we have to spend several days fixing it all.

I just realized you're using cloudflare. You need to set your name servers to ns1.heliohost.org and ns2.heliohost.org before your domain will work. Once the domain works, you can set CF up again and let it copy the working Tommy settings. Also, the domain is already added to your account for you. Both the ibrahim3.heliohost.org and afwpe.tk domains will simply show the same content.

The account ikkk157 has been removed, and the domain afwpe.tk has been parked on Tommy account ibrahim3. Please clear your cache. If you see a "/ was not found" message, please flush your OSes DNS records as well (if a domain moves servers, it can sometimes take a few hours before all PCs can see it).

Congrats. Now that you got that, be sure to move your stuff off of Ricky and delete the Ricky account when you get a moment: http://heliohost.org/classic/support/scripts/delete Also, unlike Ricky, the Tommy PHP 7.2 already has 128M limit on its memory, so give your forum a try and see if it works. https://krydos.heliohost.org/72/phpinfo.php

The easiest would be to make a new post on our forums here: https://www.helionet.org/index/forum/45-customer-service/ Be sure you mention your PHP version. Once we see it, I'll move it into the Escalated bin so Krydos can take a look at it (your email ticket cannot be escalated because they rely on being in a special section of our forums, if we escalate it, you'll stop getting the responses).

Johnny's cPanel is working fine. Odds are your IP is blocked. Can you try signing in at https://heliohost.org/login/ and see what message it gives you?

It's worth noting that we cap our memory usage on Johnny and Ricky at levels significantly lower than other hosting companies. Many hosts have tons of RAM and allow 128MB or even 256MB, whereas we allow 32MB. This is one of the many ways we've managed to cram so many accounts onto our servers. Krydos has increased it to 128MB on Tommy I believe (for certain versions of PHP), I'm not sure whether this can be done on Ricky for performance reasons. I would suggest posting on our forums requesting a memory increase for whatever PHP version you're using so Krydos can take a look at it. The thing to watch though is that if you're consistently using a lot of RAM, you might end up suspended for high load.