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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. The account ikkk157 has been removed, and the domain afwpe.tk has been parked on Tommy account ibrahim3. Please clear your cache. If you see a "/ was not found" message, please flush your OSes DNS records as well (if a domain moves servers, it can sometimes take a few hours before all PCs can see it).
  2. Congrats. Now that you got that, be sure to move your stuff off of Ricky and delete the Ricky account when you get a moment: http://heliohost.org/classic/support/scripts/delete Also, unlike Ricky, the Tommy PHP 7.2 already has 128M limit on its memory, so give your forum a try and see if it works. https://krydos.heliohost.org/72/phpinfo.php
  3. The easiest would be to make a new post on our forums here: https://www.helionet.org/index/forum/45-customer-service/ Be sure you mention your PHP version. Once we see it, I'll move it into the Escalated bin so Krydos can take a look at it (your email ticket cannot be escalated because they rely on being in a special section of our forums, if we escalate it, you'll stop getting the responses).
  4. Johnny's cPanel is working fine. Odds are your IP is blocked. Can you try signing in at https://heliohost.org/login/ and see what message it gives you?
  5. It's worth noting that we cap our memory usage on Johnny and Ricky at levels significantly lower than other hosting companies. Many hosts have tons of RAM and allow 128MB or even 256MB, whereas we allow 32MB. This is one of the many ways we've managed to cram so many accounts onto our servers. Krydos has increased it to 128MB on Tommy I believe (for certain versions of PHP), I'm not sure whether this can be done on Ricky for performance reasons. I would suggest posting on our forums requesting a memory increase for whatever PHP version you're using so Krydos can take a look at it. The thing to watch though is that if you're consistently using a lot of RAM, you might end up suspended for high load.
  6. The fatal error is usually a result of broken software. It's running out of memory. Odds are it's stuck in a loop of some kind and sits there gobbling up RAM until it can't get any more, then dies. I would suggest trying different forum software. Some run better than others here. As for the path issue, it appears to have finally updated since you're able to see that error message. Any time you make changes to a domain or its settings, they can take up to 2 hours to go into effect. Tommy is the only server where this doesn't apply (changes take effect in minutes over there). While they can be annoying, these delays are one of the ways we manage to make the most of our hardware. We've managed to get more than twice the number of accounts onto Ricky (~2500) than on Tommy (~1100), but it comes at the expense of waiting and slower performance. It's also worth noting that Ricky's hardware is significantly older too (by 7 years!). Tommy is fast because the hardware is newer and he has very few accounts in comparison to the other servers.
  7. Unblocked.
  8. No you cannot. The money is used to pay our provider's bills, and our provider isn't going to take gift cards as payment. We accept Paypal, Skrill, and a few different cryptocurrencies (Bitcoin, Ethereum, Electroneum, Aeon, Monero, or TurtleCoin). The weird characters are likely due to your mail client just doing something funky when encoding your emails. Nothing to worry about since we can still understand you.
  9. You're suspended for High Server Load, however you also have multiple accounts and were Phishing as well. Since the Phishing suspension is a permanent ban, none of these can be unsuspended.
  10. We still offer this. You can donate the $5 directly to paypal and post the transaction ID and username you want the space on. Please note though that the max any one person can have is 2000MB, so if you already received an increase, you cannot receive another one.
  11. Actually, it turns out this was caused by a communication error between two of our systems. The account didn't fully delete, but the record in our account management system did. This was probably due to Johnny's poor performance (he's by FAR the slowest server we have, so he loses requests on occasion). I've instructed Johnny to finish removal so you can sign up again and will let you know when it finishes.
  12. It's getting deleted because there's a problem with the domain. The old account failed to delete properly and its domain is now stuck in the Apache config for some reason. We'll take a look into it, in the meantime, try signing up with a different domain.
  13. Since the email arrived from the address associated with the account in question, your account has been marked for deletion and will be removed within the next few minutes.
  14. A closer look shows significant similarities to historical phishing activity. As a result, we are unable to unsuspend this account. We apologize for any inconvenience this may cause.
  15. That account cannot be unsuspended because of significant indications that it had been intended for phishing use.
  16. What IP is blocked? The one you posted from is not.
  17. That IP cannot be unblocked due to numerous Phishing accounts originating from the address. EDIT: Looking at your account, it's also suspended for suspicious activity....I'll take a deeper look in an hour or two. EDIT2: A closer look shows significant similarities to historical phishing activity. As a result, we are unable to unsuspend this account or unblock the IP address.
  18. Yep, working fine, just a bit slow at the moment. Please clear your cache if you see a suspended page.
  19. That would do it. Glad to see you figured it out
  20. Did you assign the user to the database in cpanel and grant it rights to use it?
  21. Same user as checi, chill12, and 5 other phishing accounts.
  22. That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
  23. Ioncube is intentionally disabled because historically it has been used for running botnets and pirated software. You'll need to find different software.
  24. I'll assume you're on Johnny...due to demand, the wait time for that server is over a month at this time. The estimated install date could be as late as January 3, 2019, but will likely happen sooner. If you need Java more quickly, we recommend moving to our limited-signup server Tommy and re-requesting it once you move servers. Java on that server has a wait time of only 1-2 days. https://wiki.helionet.org/Moving_your_account
  25. ...and now you're banned for phishing email instead. Don't waste your time making a new account, you're no longer welcome here. We usually just ban people and move on, but since you've been especially persistent at phishing after being warned not to do so, I've also taken the time to report you to Bell Canada and the RCMP as well. Return-Path: <> Delivered-To: chill12@johnny.heliohost.org Received: from johnny.heliohost.org by johnny.heliohost.org with LMTP id mCDUDt3tBVx0SAAAjUgTdA for <chill12@johnny.heliohost.org>; Tue, 04 Dec 2018 03:00:45 +0000 Return-path: <> Envelope-to: chill12@johnny.heliohost.org Delivery-date: Tue, 04 Dec 2018 03:00:45 +0000 Received: from mailnull by johnny.heliohost.org with local (Exim 4.91) id 1gU0x3-0001iJ-3t for chill12@johnny.heliohost.org; Tue, 04 Dec 2018 03:00:45 +0000 Auto-Submitted: auto-replied From: Mail Delivery System <Mailer-Daemon@johnny.heliohost.org> To: chill12@johnny.heliohost.org Subject: Mail failure - malformed recipient address Message-Id: <E1gU0x3-0001iJ-3t@johnny.heliohost.org> Date: Tue, 04 Dec 2018 03:00:45 +0000 A message that you sent contained one or more recipient addresses that were incorrectly constructed: Your Email Address Here: missing or malformed local part (expected word or "<") This address has been ignored. There were no other addresses in your message, and so no attempt at delivery was possible. ------ This is a copy of your message, including all the headers. ------ To: Your Email Address Here Subject: YASSINOX SSN From | Canada X-PHP-Script: cleandomain.heliohost.org/login/bin/update/cc/last/last.php for 65.95.45.40 X-PHP-Originating-Script: 2937:last.php From: Yassinox<service@mail.com>Yassinox: 3.0 Message-Id: <E1gU0x3-0001iE-2O@johnny.heliohost.org> Date: Tue, 04 Dec 2018 03:00:45 +0000 ==================: Security Social Number :================== --------------------------------------------------- First Name : redacted Last Name : redacted Birth Day : redacted SSN : redacted ================================================ Date : 04/12/2018 - 03:00:45 Browser : Client IP : 65.95.45.40 HostName : mtrlpq0505w-lp140-01-65-95-45-40.dsl.bell.ca =================: Yassinox_Tn :================
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