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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. There you go: http://mobijewels.heliohost.org/ (the domain mobijewels.com does not point to our name servers, if this domain is yours, you need to change the NS records to ns1.heliohost.org and ns2.heliohost.org). Thank you for the donation.
  2. That account cannot be unarchived at this time because it is on Johnny, which is down for extended maintenance. Your account's contents can be downloaded from https://heliohost.org/backup/ . If you wish to continue hosting with us, you can sign up again for free when registrations open, or if you're a donor, we can move this account to another server and restore it there for you instead. Please provide your donation's transaction ID if this is the case.
  3. Working on it...
  4. Quota has been increased. Thank you for the donation.
  5. There is likely no reason the 30 minute one is even needed. Assuming the memberships expire based on date, once per day should be more than enough to send these. Be mindful of the 50 email per day limit as well. Too many emails can get you suspended. As for the once an hour job, what is the url to the script? We usually can create an external cron that calls it every hour for you.
  6. Yes, please post the transaction ID.
  7. Invite sent. Your donation is also large enough to qualify for the extra 1GB space. If you would like the extra space, please let us know what your username is once you've created your account so we can add the extra space for you.
  8. What is the transaction ID of the donation?
  9. Correct. The subfolder it creates will act as the root for that new domain. You should put the content for the new domain in the subdirectory. If your plan was to have both domains show the same content, use an Alias instead of an Addon domain.
  10. That account cannot be unarchived because Johnny, the server that you were on, is undergoing maintenance. If you want to unarchive your account yourself for free you can download your backup from https://www.heliohost.org/backup/ create a new account https://www.heliohost.org/signup/ and the restore your backup. If you're a donor https://www.heliohost.org/donate/ and would like an admin to do this for you just let us know the transaction ID of your donation, and the server you would like to be on.
  11. You didn't get suspended that I can see (unless it was for inactivity, you would've had to renew your account and also received an email if that was the case). More likely is that your site doesn't get enough traffic so the ASP.NET support got removed for non-use. Java and ASP.NET cause significantly more load than all of the other languages we support. In addition, they cause load simply by being enabled, unlike other languages. This is why we require ASP.NET and Java to be requested, and why we are quick to remove them if a user is suspended or not using them.
  12. If I remember right you were using asp.net...the behavior I'm seeing suggests that support stopped working on your account, which can happen if you get suspended or don't use it (a site with little or no traffic would be considered "not using it"). Let's have Krydos check it out.
  13. Krydos would know whether this can be supported or not. Let's have him take a look. I suspect it's not going to work though considering webswing's site suggests it runs its own server process.
  14. Inactivity extensions due to a donation are not automatic, so that's to be expected. I've pushed your account's date out to December 2, 2019 for you. Thank you for the donation. Please make sure you either re-donate and let us know, or log into cPanel, before that date to avoid inactivity.
  15. That account cannot be unarchived because Johnny, the server that you were on, is undergoing maintenance. If you want to unarchive your account yourself for free you can download your backup from https://www.heliohost.org/backup/ create a new account https://www.heliohost.org/signup/ and the restore your backup. If you're a donor https://www.heliohost.org/donate/ and would like an admin to do this for you just let us know the transaction ID of your donation, and the server you would like to be on.
  16. Done. Your account should start working in the next 2 hours. Also, be aware that your hosting account's username is wilsonc, not wilsoncr.
  17. Quota has been increased. Thank you for the donation.
  18. Quota has been increased. Thank you for the donation.
  19. I used to use SQLite, and thought it definitely worked on 5.4...maybe that was 5.3 back when we had Stevie. Either way, Krydos should be able to see this up. Moving so he sees this.
  20. It’s not automatic and has to be both requested and manually processed by an administrator. What is the username of your Tommy account (or do you not have one yet?)
  21. I know it's supported on 5.4, not sure if it's enabled on newer versions. What version of PHP are you using?
  22. Done. You're on Tommy now. Thanks for the donation.
  23. Thanks for that. Moving...
  24. What is the transaction ID of the donation?
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