wolstech

Correct. The subfolder it creates will act as the root for that new domain. You should put the content for the new domain in the subdirectory. If your plan was to have both domains show the same content, use an Alias instead of an Addon domain.

That account cannot be unarchived because Johnny, the server that you were on, is undergoing maintenance. If you want to unarchive your account yourself for free you can download your backup from https://www.heliohost.org/backup/ create a new account https://www.heliohost.org/signup/ and the restore your backup. If you're a donor https://www.heliohost.org/donate/ and would like an admin to do this for you just let us know the transaction ID of your donation, and the server you would like to be on.

You didn't get suspended that I can see (unless it was for inactivity, you would've had to renew your account and also received an email if that was the case). More likely is that your site doesn't get enough traffic so the ASP.NET support got removed for non-use. Java and ASP.NET cause significantly more load than all of the other languages we support. In addition, they cause load simply by being enabled, unlike other languages. This is why we require ASP.NET and Java to be requested, and why we are quick to remove them if a user is suspended or not using them.

If I remember right you were using asp.net...the behavior I'm seeing suggests that support stopped working on your account, which can happen if you get suspended or don't use it (a site with little or no traffic would be considered "not using it"). Let's have Krydos check it out.

Krydos would know whether this can be supported or not. Let's have him take a look. I suspect it's not going to work though considering webswing's site suggests it runs its own server process.

Inactivity extensions due to a donation are not automatic, so that's to be expected. I've pushed your account's date out to December 2, 2019 for you. Thank you for the donation. Please make sure you either re-donate and let us know, or log into cPanel, before that date to avoid inactivity.

That account cannot be unarchived because Johnny, the server that you were on, is undergoing maintenance. If you want to unarchive your account yourself for free you can download your backup from https://www.heliohost.org/backup/ create a new account https://www.heliohost.org/signup/ and the restore your backup. If you're a donor https://www.heliohost.org/donate/ and would like an admin to do this for you just let us know the transaction ID of your donation, and the server you would like to be on.

Done. Your account should start working in the next 2 hours. Also, be aware that your hosting account's username is wilsonc, not wilsoncr.

Unarchiving...

Quota has been increased. Thank you for the donation.

Quota has been increased. Thank you for the donation.

I used to use SQLite, and thought it definitely worked on 5.4...maybe that was 5.3 back when we had Stevie. Either way, Krydos should be able to see this up. Moving so he sees this.

It’s not automatic and has to be both requested and manually processed by an administrator. What is the username of your Tommy account (or do you not have one yet?)

I know it's supported on 5.4, not sure if it's enabled on newer versions. What version of PHP are you using?

Done. You're on Tommy now. Thanks for the donation.

Thanks for that. Moving...

What is the transaction ID of the donation?

The domain on account omphi has been changed to snesup.heliohost.org. Account usernames cannot be changed. If you really want to change it, you will need to delete your account and sign up again.

Moving this because I can't find the donation (that ID is not the right format for Paypal, and Skrill didn't find anything). Lets have Krydos take a look...

You can't force it back to the parent domain because you'll create an infinite loop. The fun part though is that www. is a perfectly valid subdomain Just redirect domain.com to www.domain.com and configure www with custom name servers. It may act a bit odd on our end (e.g. you may need to use it as your main domain), but it should work until you can transfer the domain.

You wait. Registration opens every night at midnight UTC and fills very quickly each day. We only give away a few accounts each day in order to keep the servers fast. If you don't want to wait, you can also donate $1 or more instead. Donors get an email within 24 hours that includes a link to create a tommy account without the wait.

First, wait the 20 hours. Registration opens at midnight UTC and we only gave away a few accounts each day before they fill. Second you'll need to pick from Ricky or Tommy. Johnny has been out of service for several months.

Can you configure the www subdomain, and set the domain itself to forward to the www subdomain? If not, you can work around it by setting an A record and an MX record pointed to 65.19.143.6 (if on tommy, Ricky is different) and changing your main domain, but a lot of cpanel's features won't work if you configure it this way. The only proper fix is finding a registrar that complies with industry standards. This is the first time I've ever heard of a registrar that will not allow you to change the name servers for a domain you bought... and I've been doing this since 2011.

https://www.strato.com/faq/en_us/article/1827/What-settings-can-I-make-in-the-NS-Record-configuration-dialog.html From the looks of the pictures in the above article, to use a personal name server, you can just select "personal name server" and enter ns1.heliohost.org and ns2.heliohost.org in the address 1 and address 2 boxes. After that, go into cpanel and add an alias or addon domain for the new domain so cpanel knows what it is.

Thanks for deleting it. Only one of our admins knows how to enable ASP.NET though, so it may take a day or so for this to be enabled...