wolstech

Unfortunately we can't, especially the execution time one, as it will overload our servers. We already regularly suspend people for load due to Wordpress overloading our servers. These settings would only make the issue worse. Please find different software. For what it's worth, we recommend avoiding Wordpress entirely. It's full of security holes, the themes and extensions are rarely if ever secure (many "free" themes are disguised malware), and it's the number one leading cause of load, malware, and hacked site suspensions on our service. Just about any other piece of software available is more secure.

Unblocked.

This support request is being escalated to our root admin.

FTPS does not work on Johnny. It either needs "Plain FTP (insecure)" or you need to use SFTP. Try these settings: https://i.imgur.com/U5p0HL9.png Use cPanel username and password when prompted.

It's archived. Escalating to have it restored.

This time around you're suspended because your WordPress installation got hacked and malware was installed. We highly recommend not using WordPress, at it's full of security holes (even when up to date), and the extensions and themes available for it are very often malware themselves. WordPress is the number one cause of malware suspensions on our servers. Please delete the files above (and preferably the entire WordPress install, as they are virtually impossible to disinfect completely, one of your extensions likely has a vulnerability or backdoor in it) within 24 hours or you'll be resuspended and a root admin will delete it for you. Unsuspended. EDIT: Email sent.

@Bailey: That stuff's already been checked. There's nothing more he can do except wait for Krydos.

I don't know what it could be if the permissions and remote mysql are configured correctly. Escalating.

Yes you can reuse the email address.

If I had to guess, it's probably the cPanel File Manager's trash bin. Have you deleted a lot of stuff? Go into the cPanel File Manager and empty the trash. At this time we don't offer additional disk space, though plans for this are in the works.

Use tommy.heliohost.org:1342 for the host name.

The one you're posting from is not blocked. Is there a different IP address that needs unblocked?

12/12/17 @ 8:13PM UTC+1 was a DDoS or HE connectivity issue that was beyond our control. All servers went down at the same time, so a second server won't help there: http://heliohost.grd.net.pl/monitor/archive/?2017-12-12 12/9/17 @ 9:40PM UTC+1: No outage at that time, but there was a prolonged outage earlier in the day on Tommy, related to an unknown issue that caused excessive load and its fix which involved rebooting the server: http://heliohost.grd.net.pl/monitor/archive/?2017-12-09 This one may have benefited from a second server. 12/4/17 @ 6PM UTC+1: There were actually two events that day, both were user-induced load spikes and the server worked as designed by suspending the users and returning to normal operation within minutes. http://heliohost.grd.net.pl/monitor/archive/?2017-12-04 Both users have since posted here on the forums and we helped address their load issues (one was a website that got hit by a botnet, the other was malfunctioning WordPress).

Once your delete finishes, just go to our website and sign up again: https://www.heliohost.org/signup/ Be aware you can't reuse your username unless I change your forum account's name first though. Do you want me to do this?

Wait for Krydos. CF will not help with MySQL, but then we don't usually have issues with MySQL either. It's always Apache that goes down (because it has to restart for new domains and accounts), and CF will help with Apache so long as the content is not dynamic (e.g. a forum).

You're not blocked.

You can try Plain FTP (insecure) on port 21 instead. If speed is your issue though, I'd recommend moving to Tommy or Ricky. Your entire experience would be much faster, Regular FTP is known to work over on those servers, and SFTP is not unusably slow if you need the security.

The system doesn't support "resetting" accounts. You'll need to delete your account, wait an hour or two for deletion to finish, then sign up again.

This happens all the time on Johnny. We recommend SFTP because it's actually secure and seems to work more reliably. This is how FileZilla should be configured for Johnny: https://i.imgur.com/U5p0HL9.png Use your cPanel username and password. If you use a different client, your setup should be fairly similar. Use the host and port shown.

I'll escalate this for you just because I've never had someone ask for two accounts with the intended purpose being downtime mitigation. We usually recommend CloudFlare for this purpose.

Unblocked. It got blocked during our effort to mitigate a DoS that came from the same range of addresses. It was nothing you did.

As long as all the custom certs are fully deleted, yes they should regenerate in 24 hours. If they don't, let us know and we can force the autossl to run on your account.

You can't do this because you're actually violating our terms of service by having two accounts without permission. Please delete one of the two accounts instead or provide a reason why you think you need two accounts. If you are unaware, you can host more than one website on a single account by using the add on domain feature. Please note that disk space is NOT a valid reason for two accounts. I would recommend keeping the tommy account. If one of the accounts is not deleted within 24 hours, both will be suspended until you decide which one you want to keep.

Unblocked.

What happens if you try to create the directory mentioned in the error manually? If it lets you create it, give it 755 permissions, then try creating the addon domain again. Johnny is known for weird domain creation errors, but this is a new one for me.