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Everything posted by wolstech
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Block ip address: 103.68.156.98 Please help
wolstech replied to josepric's topic in Customer Service
Please post your connection settings. That ip is still not blocked (MySQL connection failures won't get you blocked). -
You need to turn it on in cpanel first. After that, use Johnny.heliohost.org as the host name.
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Please post your main domain, and the addon domain that's broken.
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[Solved] Please Unarchive my account
wolstech replied to criza28's topic in Suspended and Queued Accounts
Done. You should now be able to log in and your website should start working within 12 hours. -
[Solved] Please Unarchive my account
wolstech replied to criza28's topic in Suspended and Queued Accounts
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
[Solved] Set Subdomain Path to outside of public_html
wolstech replied to mrj's topic in Customer Service
This is intentionally blocked as an abuse control and security measure. All domains and subdomains must have a root that's inside public_html. -
That domain should be working now. http://dropshippinghotnews.com/wp/ Please clear your cache if you see a queued page. I added it for you since you couldn't figure it out.
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Block ip address: 103.68.156.98 Please help
wolstech replied to josepric's topic in Customer Service
That address is not blocked. -
[Solved] Server Move Request | Transaction ID: 55D95837UN3348501
wolstech replied to cloudbot's topic in Escalated Requests
Thanks for the donation. Escalating so this can be moved for you. -
See https://www.helionet.org/index/topic/31327-solved-tommy-still-down/ Your issue is that you're on Johnny.
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That's Johnny, not Tommy. Poor performance such as this is quite normal for Johnny since he's meant for experimenting, not production websites. http://heliohost.grd.net.pl/monitor/ His load has been rather high the past day or so. If you want a production grade server, you want Tommy (which is currently limited to donors because the disk is almost full).
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If you want the godaddy domain to show the contents of that specific site, you need to add the domain as an addon domain and when it asks for the document folder, select the folder in your account that belongs to http://shippingallover.heliohost.org/. Be sure to remove it as an alias before trying to add it as an addon domain. You will also need to change the domain name in your WordPress settings, otherwise WordPress will redirect you to edit your WordPress settings http://shippingallover.heliohost.org/wp/ when you visit it. Also, what is the godaddy domain you registered? I'd like to take a look to see how its configured now so I can direct you on the proper way to fix it.
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We can't really understand you due to the language barrier, so we don't know what you're trying to do.
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The new domain you registered should be added in cPanel as an Alias for the http://shippingallover.heliohost.org site if these two are supposed to show the same content.
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Moved for further review.
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The account nirupbbnk does not exist. There is an account call nirupb though. That account cannot be restored due to a hardware failure in late December. An invite will be sent shortly for you to create a new account. Please check your email. We apologize for the inconvenience.
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[Solved] I entered a wrong pass to many time now: 84.197.105.195 is blocked
wolstech replied to myto21's topic in Blocked IPs
Unblocked. -
Unblocked. It was blocked for failed SFTP logins, so make sure your FTP client has the right credentials.
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The outage was caused by a DoS attack out of Liberia that ran the server out of memory. Additional abuse prevention has been implemented to mitigate this specific type of attack going forward.
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That account cannot be restored due to a hardware failure in late December. An invite will be sent shortly for you to create a new account. Please check your email. We apologize for the inconvenience.
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Spam removed and closed.
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Things like SPF will probably be missing, which would explain the spam flags and blocks (the providers want to see a valid mail server when the look up the connecting party to reduce spam) . You can try creating the MX and related records manually (you'll need to go into cpanel and look in the MX editor and the DNS editor to see what the correct values are). No guarantees it'll work though.