wolstech

Step 1 is to not use Wordpress. It's notorious for this. You're the fifth or sixth case in the past week with hacked WP that got used for phishing. Step 2 is to check your email for an invite to create a replacement account.

That domain isn't even registered. You need to buy that from a registrar and point it to us before it can be set up. For example: https://www.namecheap.com/domains/registration/results/?aff=102467&domain=cybersavmarketing.com

It's banned for phishing. Did you use Wordpress by chance? We've been having a lot of users with WP get hacked lately (WP is a notoriously insecure product, so I'm not surprised) and they almost always end up with the hacker putting a phishing site on their account...

Pretty much what the previous response said. Back when I first started here in 2011, it was in PST instead of UTC, and I had to create my account at 3AM being on the US east coast. Unfortunately it's not possible to pick one time that works for every timezone in the world. UTC works for the entire western hemisphere as well as the far east (we have a large number of users from Asia, especially India), but leaves Europe and Africa to deal with middle-of-the-night registration times unfortunately. A donation is the easiest way to skip the wait. A substantial portion of our users donate due to the registration limits or the time being inconvenient for them. The donation can be one time and for as little as $1 USD, and the account never expires as long as you sign in at least once every 30 days.

Unarchived.

Nope you're good. As long as the certificate is showing as valid and installed in cPanel, it's a matter of waiting. In good conditions, it shouldn't take more than 2 hours to work, though load sometimes can make it take longer...

Did you just install it? After you install SSL using that guide, you have to wait several hours for Apache to restart before it works.

Can you try resetting it using this link instead of our website? https://johnny.heliohost.org:2083/resetpass?start=1

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Checking your account shows that it seems to have updated already. The new email address is the one showing in the system for me. Are you still unable to log in using it?

It can take several hours for our website to reflect the changes made in cPanel.

@Luigi: That will break AutoSSL. Forced SSL redirects and AutoSSL are not compatible with each other unless special rules are added for the verification files in the .well-known folder...it needs an exception because these files MUST be accessed over plain HTTP to verify domains. This is what I use: RewriteEngine On RewriteCond %{HTTPS} !=on RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

That account is not suspended. The main domain on your account is working properly. If there’s a domain not working, what domain is it? Also, as a reminder, we highly recommend not using Wordpress. It’s horribly insecure.

Backups send an email to verify identity, and don't require a password of any sort. As a result, there's no password to change. To download the file, you need access to the email account associated with the original account the backup is from. As long as your email account is secure, there's nothing to really worry about. Backups are usually kept for a few years and eventually get deleted in due course when the space is needed.

We don't offer a way to remove backups at this time.

We don't offer a way to remove backups at this time.

I had this happen last week with someone else. They got a dud invite. Resent.

Unarchived. It may take up to 2 hours to work.

No other ideas here. Lets see if Krydos has any...

Did you assign the user to the database in cPanel? You grant the rights as part of assigning the user to the database. You do it at the bottom of the MySQL Databases page.

@Luigi: it’s possible. He’s going to need to write all the apis he needs and can do it any language we support. PHP would be fine.

It doesn't exist anymore which is the odd part. The account system thinks it exists, but the server itself says the account is missing, which is rather confusing (this should be impossible). Since I have no way of knowing what happened to the old account since it's missing (and even if we did, phishing bans require a replacement account anyway), I cleaned up what's left of the old account record, and an invite for a new account has been sent to you

This appears to actually be two accounts. Since one is already archived for inactivity, no action will be taken.

It's banned for phishing. The weird part is the account doesn't actually exist on the server either. Normally I would be able to tell you exactly what happened, but the entire account is somehow missing on the server, despite showing as suspended in the account system. Did you use Wordpress by chance? We've been having a recent spate of WP installs getting hacked, and the hackers have been putting phishing sites on the accounts...

Unarchived. It may take up to 2 hours to start working.