wolstech

Your account has working SSL: https://personaldot.ml/ What seems to be the problem?

@flazepe: He can't because they're suspended. Those accounts have been removed.

See https://www.helionet.org/index/topic/35886-account-suspended/ That account cannot be unsuspended because the account harshsha was unsuspended instead.

The account harshsha has been unsuspended.

You're only allowed 1 account. You have harshsh1, harshsh2, and harshsha. Which one of the 3 accounts do you want to keep?

It's permanently suspended due to WordPress being hacked. This is very typical for WordPress. WP is very poorly designed, and is the leading cause of hacked accounts, as well as high load, spam, and phishing. There's tons of security holes in WP, and its extensions are very often just disguised backdoors, which when installed notify the hacker of your account. The hacker then uses your account to phish or send spam. We highly recommend that our users not use Wordpress for these and many other reasons. Most of our users have found Joomla to be a great replacement for WP. Joomla offers most of the same functionality as WP, but is more secure and faster. From the looks of it, someone already freed the domain and email and sent you an invite. Did you receive the invite for your replacement account, or would you like it resent?

It won't, because you're suspended for having multiple accounts. You're only allowed 1 account. Which of the 3 accounts do you want to keep?

If it asked for a verification email, the invite didn't work. I resent it.

Unblocked.

Changed. Give it a few hours to update. Our name servers are ns1.heliohost.org and ns2.heliohost.org

You can check on your load here: https://ricky.heliohost.org:2083/frontend/paper_lantern/load/index.live.php

You're suspended for high load because your software is either broken or too heavy to run here. The file that caused your suspension is /home/billelil/public_html/cgi-bin/_kernel/parse_site.pl. Please fix or remove this file as soon as possible. Unsuspended.

That's typical for WordPress. WP is notorious for high load and many other issues we see around here. It's very badly written and also insecure to boot. Our typical suggestion for this issue is to not use WordPress. There's tons of other CMSes out there, and none of them have the issues that WP has. If you're curious how bad WP is for load, all but 2 of our current high load suspensions are a result of using WP. The poorly written extensions that are often full of malware also don't help things. Many of our users have found Joomla to be a great alternative for their sites. Please fix or remove WordPress quickly. Unsuspended.

This is normal. If you upload over SFTP, you'll have to change the permissions after uploading.

In that case, it's probably a bug in the old version of cPanel that Tommy is running. We did discuss updates in a recent meeting, but as of now, those won't come until after the Sparkie fundraiser makes goal since we need the new hardware first (we have to have a server where we can put the Tommy accounts while Tommy is rebuilt).

@flazepe: I would suggest adding an exception for the .well-known folder so AutoSSL doesn't break. RewriteCond %{REQUEST_URI} !^/.well-known

Does it do that if you use a PC instead of a mobile device?

Oh, I didn't realize there was still a way to even get the old X3 theme. That isn't supported anymore. We removed the option for it, but if you're somehow still on that theme anyway, you'll need to change it to paper_lantern for it to work.

It's got to be a browser or computer issue on his end. It works fine for me... If you can't get it to work, this can also be set using an .htaccess file. I can post instructions for that method if needed. Please let me know.

We haven't supported Rails in years. Krydos might be able to manually set up a rails app for you, but any options for rails that may be in cpanel stopped working long ago (you shouldn't see any such options).

Done. You should now be able to log in and your website should be working again.

Unarchiving...

Wordpress is horribly insecure and rather notorious for being hacked. The numerous dubious extensions containing backdoors make it even worse. In your case, they did indeed hack your wordpress installation to set up phishing. The best way to keep Wordpress secure is to not use Wordpress. Many of our users including myself have had success using Joomla as a replacement. It has nearly as many features, but it's well written and more secure. It's also easier to maintain in my experience, faster, and malware for it is much less prevalent. The bad news is we don't unsuspend hacked accounts that have been used for phishing. The good news is we can send you an invite for a new account. Please check your email.

@Luigi: The delete button doesn't work for Johnny accounts, so they didn't actually delete. I'll remove them later.

The domain ggfiles.cf has been cleaned up. Try adding it now. I'll remove your old accounts when I'm at a computer.