wolstech

Does plain FTP on port 21 work? Sometimes SFTP has weird issues.

The picture seems to have gotten lost. Are you using FTP over TLS (if so that's not supported, you need to use SFTP instead)?

What IP is blocked? The one you posted from is not. Also, Webdisk is notoriously buggy. I'd suggest SFTP instead, it's much more reliable.

Do you mean the button never lit up to click, or it doesn't do anything when clicked? The first is usually an issue with the data you entered. Note that since you have a forum account called heirloom, your hosting account cannot use that username unless the email address matches the forum account. Second, we usually recommend a chrome-based browser (Chrome, new Edge, Brave, etc.). If continue to have issues, you should try signing up in an incognito window (which will ignore your extensions and cache), and use entirely new information. We can change your domain later if that's an issue.

If use use FTP, this error means the permissions on the file are set to 664 (note the center number is 6). They need to be 644 (center number 4).

Unblocked. It may take 10 minutes to be effective.

This was already cleaned up.

Payment confirmed. Krydos has to actually set this up though.

The domain heirloom.heliohost.org has been cleaned up.

Krydos has to do this.

I looked through it and it seems like it's just a dummy site. We get a lot of sites that look similar, and ask for game account credentials so the site owner can steal the accounts, which is why these are banned. Yours doesn't do this (users appear to create an account on your site to see their prize), so it's not phishing. Please delete the site in question.

Removed.

What in the world are you uploading that's 250MB and needs a PHP max_upload_size that large? I'd recommend uploading that file via FTP...

For reference, this account is now banned for phishing.

You didn't wait long enough before requesting it. Unlike other suspensions, Email suspensions cannot be lifted immediately, you have to wait for the email counter to reset, which takes up to 24 hours, then get unsuspended. If you ask too soon, the account simply resuspends itself immediately. Your account is already unsuspended.

For what it's worth, email suspensions need to wait up to 24 hours before an email suspension can be unsuspended. The counter has to reset first, otherwise it just instantly resuspends.

You'll always see a CF certificate if you're using CF, even in strict mode. CF is basically a glorified caching proxy, so CF sees our cert, and the user sees CF's.

I'll let Krydos handle this one. I can't find any reason why this got restricted, mail logs find nothing for your account... But then, with the number of spam reports we've been getting, I don't want to remove the limit in case he or someone else set it due to an ongoing issue I don't know about.

This can happen when the account was used to send mail that was identified as spam. Were you sending bulk email from the account? Sending mass emails is the usual cause of this...

Unarchived.

Krydos needs to do this since it was in the GFM, and he'll probably need the donation info too. I can't look at your old account because it's long since been deleted.

Try renaming or deleting your .htaccess file.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

That's been asked before, and as of now the email is the only notification. I don't know of any plans to change that for the time being, though you're not the first to ask.

That will work, but you must make sure the URL does not end in ".html". If it does, it won't count. The preferred method is https://heliohost.org/login/ , however that page often won't work when load is high (it'll claim your password is wrong when that's the case).