wolstech

Krydos can do this for you.

Account abio has been deleted and an invite for a fresh account has been sent to you.

Please check the email address associated with the account for a link to reset your password.

Krydos has to do this for you.

You have to sign up again first. We didn't automatically create a new account for you. Keep in mind that you will only be able to get an account on Johnny for the time since Tommy is full. Do you want me to send you an invite for a Johnny account?

We don't allow SSH on shared hosting for security reasons. Also, we don't support RoR either at the moment (we did on cPanel but this support was not carried forward to Plesk, it might be added back in the future though). For now, you're going to need a VPS if you want to run that...

Krydos will need to fix this for you, or possibly rebuild it. Keep in mind that if you decide to use Plesk on our VPS, it's not free and you'll need to buy a license.

What domain is it? We have to add the domain to your account for you, then you need to edit your domain's DNS settings to point to Johnny (you can either do that by using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or by using an A record pointed to 65.19.141.67).

Krydos can do this for you.

Reason: High load and over quota by 800 MB anyways. Yeah, if you're slamming it with a lot of requests, you'll cause high load, and as you kind of expected you also ran out of disk space. I'll let Krydos handle this since he was the one who suspended you.

Yes, your data (and the data of a few thousand other users) was lost because a hacker replaced all of it with phishing content. Unfortunately you'll need to start over. We specifically state in our service disclaimer (https://wiki.helionet.org/hosting/terms#disclaimer) that we are not liable for data loss precisely because we cannot guarantee things like this won't happen, even though we make every effort to prevent it. In this particular case, the data loss was a direct result of cPanel revoking our licenses. Our servers had defenses against the attack that was used but they stopped working when they decided to revoke our licenses, and the server was subsequently hacked a few months later.

Krydos has to create extensions for you.

Deleted. I've also merged the forum accounts so you only have one of those too.

Accoutnt celestatone on Johnny has been removed. You're welcome

Marking solved because the user created a Tommy account himself by donating again...

Yes. All of our servers support Python. Johnny is actually faster than Tommy at the moment too. Do you still want to move?

We actually can't directly transfer accounts as it's not yet implemented for Plesk. Would you like me to delete your Johnny account and invite you to Tommy instead? Also, can you please provide the transaction ID of the donation?

Krydos can rebuild this for you. I'm not sure how quickly this will get done because of the Easter holiday. Also, keep in mind that you only get one free rebuild per month. If you need additional ones in the same month, they're $1 each. As for needing a rebuild, what happened that resulted in the rebuild? We can fix a lot of common issues (like firewalling yourself out of SSH) without reinstalling the OS.

It looks like it was related to the trash. ~/wp-content/uploads/wpmc-trash was 700+MB. I deleted that folder and the disk use is only 575MB now. Also, just a heads up that your website is slamming the CPU and RAM on Johnny, you're right at the top of both lists, and if the server performance dips for any reason, you're the first account in line to get suspended for high load. I highly recommend ditching WP entirely if you can, it's famous for causing excessive load.

An invite for a replacement account has been sent to you. Please keep in mind that for the time being your new account will be on Johnny because Tommy is full. At some point in the future, Tommy users who were given accounts on Johnny for capacity reasons will be given the option to move back to Tommy for free.

That account cannot be transferred to Plesk because it was on cPanel Johnny, which was hacked. All accounts on the old cPanel Johnny were deleted without being backed up because the hackers turned them into phishing sites. An invite for a replacement Johnny account has been sent to you.

Krydos was able to find your donation by name. Your space has been increased. Thank you for the donation

Krydos can upgrade this for you.

Krydos can do this for you.

The donation gifts for the go fund me are manually processed. If you just donated today, it can take several days before the space is added. Also, if you donated using an email address thats not connected to your account, it's possible that it won't appear at all if we cannot link the donation to an account. What email address did you donate with, and what account is the space supposed to be added to?