wolstech

The proper way to do this is with the .htaccess file. Add a line that looks like the below, it's a space-separated list of files to use as the index. The server will try each in order if the one before it is not found: DirectoryIndex first.html index.htm index.html index.php

We do not offer support in languages other than English. Google says: Unfortunately we are unable to troubleshoot your website for you. The content on your account is your responsibility. Because of the wide variety of websites and software used, you will need to figure this out for yourself. If you lack the skills to do so, you may be better off starting over.

Unarchived.

Do you already have another account? Users are only allowed one account. Oddly, I can't find the account he unarchived for you earlier. Did you delete it? https://www.helionet.org/index/topic/42527-unarchive-request/

It's not blocked on our end on Tommy: Unblock 73.37.x.x, trying permanent blocks... csf: 73.37.x.x not found in csf.deny ...Done. Unblock 73.37.x.x, trying temporary blocks... csf: There are no temporary IP bans csf: There are no temporary IP allows Can you log in using https://tommy.heliohost.org:2083/ instead?

It's actually a little more than that (the actual reason for this is the link must land on a page that does not end in .html), but its easiest to just cut everything after the port number off because it'll guarantee it goes to a page that counts.

WHM is for admins only. This is not correct. You can use https://johnny.heliohost.org:2083/ (note the 3, not 7) to log into cPanel, but you need to make sure there's nothing after the slash...if there's something after the / , it won't count for the 30 days.

No problem. We usually recommend users with a paid domain use Namecheap, but as I said above pretty much any registrar that's not CF will work. Please keep in mind also that this restriction is not unique to us. Most if not all cPanel-based web hosts will experience this issue. CF registrar just sucks.

Correct. You can't get most functionality without transferring it to pretty much any registrar that's not CF. Google Domains would've worked, as would nearly any other major provider like Namecheap or GoDaddy. CF is about the only registrar we're aware of that simply cannot be made to work properly here. Even oddball services like registro.br, eu.org, and OVH can be tricked into working, but CF doesn't even have the options required because they force you to use their own DNS/CDN service.

You need to change it at the registrar and remove CF entirely in order for our services to work properly. You can't delegate the domains on CF, cpanel won't be able to see the name servers that way (it'll refuse to let you add them). Also, be aware that if you use it, domains purchased through Cloudflare Registrar are not supported. You can kind of cheat by creating an A record to your server's shared IP, but most features such as email, subdomains, etc. won't work with these domains since it's impossible to properly configure them.

Unarchived.

Krydos does the VPS stuff, but my guess is this maintenance caused it: https://www.helionet.org/index/topic/42508-system-reboot/

Causing high server load. 557% more memory than #2 Ouch. Whatever you're running is either broken or too heavy. Please fix this quickly. If you need help identifying the cause or you get suspended again, we'll have Krydos take a look to help you fix this. Unsuspended.

Unblocked. It can take up to 15 minutes to be effective.

Causing high server load. Passenger NodeApp: /home/genzaj/public_html/wagwoordYour node app is using too many resources. Please fix this quickly, or remove it if you're unable to do so. Unsuspended.

You're on Tommy now. Thank you for the donation.

It failed. I'll try again later when the load comes down... [ 99272][RESTORE:1 ]: Account “psn9999”: Account Restore Failed: “Account failure: Failed to create the account: (XID krwe9a) The system failed to connect to the “MySQL” database “mysql” because of an error: CR_SERVER_LOST (Lost connection to MySQL server at 'handshake: reading initial communication packet', system error: 110) at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1240. ” (1 skipped item) [ 99272][RESTORE:1 ]: Progress: 100% (2021-02-09 20:03:16 +0000) [ 99272][RESTORE:1 ]: Child Complete [ 99272][RESTORE:1 ][A:psn9999 ]: Account [ 99272][RESTORE:1 ][A:psn9999 ]: Failed to create the account: (XID krwe9a) The system failed to connect to the “MySQL” database “mysql” because of an error: CR_SERVER_LOST (Lost connection to MySQL server at 'handshake: reading initial communication packet', system error: 110) at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1240. [ 99272][RESTORE:1 ][A:psn9999 ]: Progress: 20% (2021-02-09 20:03:12 +0000) [ 99272][RESTORE:1 ][A:psn9999 ]: Progress: 100% (2021-02-09 20:03:13 +0000) [ 99272][RESTORE:1 ][A:psn9999 ]: Failed: Account Restore Failed: “Account failure: Failed to create the account: (XID krwe9a) The system failed to connect to the “MySQL” database “mysql” because of an error: CR_SERVER_LOST (Lost connection to MySQL server at 'handshake: reading initial communication packet', system error: 110) at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1240. [ 99272][RESTORE:1 ][A:psn9999 ]: ” [ 99272][RESTORE:1 ][A:psn9999 ]: Skipped item (“AccountRestoration::_run_restore_system_module”, line 474): The “Account” restore module failed because of an error: Failed to create the account: (XID krwe9a) The system failed to connect to the “MySQL” database “mysql” because of an error: CR_SERVER_LOST (Lost connection to MySQL server at 'handshake: reading initial communication packet', system error: 110) at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1240.

Tommy is being slow...it's still running at 14% done, I'll check it in an hour or so.

Moving...

That's load-related most likely. Johnny is usually too slow for it to work right because of his load. Try installing something manually and see if it works. With the load Johnny has, I question whether we should even have Softaculous on that server. It rarely works except for small scripts.

Yes. Try changing your cPanel password. That usually fixes issues with phpmyadmin not logging in.

Have you tried changing your cpanel password?

That's probably a good thing actually... Wordpress almost always gets users suspended for load due to how badly its written, and is also the leading cause of hacked accounts and accidental bans. Just about any other program is better.

The message in that email is actually incorrect. The account was disabled because the server you're on is being rebuilt. The account will be restored automatically when that process is complete (usually takes a week or so). In the meantime, if you want your account sooner, you can either sign up again at midnight on one of the other servers, or you can donate and I'll restore the account on Tommy.

It looks like it failed. I responded in your other topic and escalated that one as well.