wolstech

Done. Yes, CF is cloudflare. You need to use our DNS during setup to get everything working. Once that happens, remove the site from your cloudflare account entirely, then set it up on cloudflare again (it needs to copy the updated records from us). Please keep in mind though that CF isn't really necessary on Tommy since the server is much faster.

Moving... Please keep in mind that once moved, your site will not work until you remove CF and set your name servers to ns1.heliohost.org and ns2.heliohost.org.

I see numerous emails from your account to Gmail which are showing as having been accepted by gmail on our end. Gmail is discarding your mail.

That website isn't hosted here so we can't assist with it.

My bet is that the email is being marked as spam. What email provider are you sending the mail to? Some like Microsoft and GMX will often refuse mail from us because we frequently get users who host abuse such as phishing.

Are the messages just not arriving? What email provider are you sending mail to? Also, do the scripts use mail() to send mail, or something else (e.g. SMTP)?

Fixed.

This one's a Krydos question...

Ricky does this sometimes. It's caused by Apache glitching during its restart. When it happens, every account on the server has an inactive page until it gets restarted a second time (either manually by an admin or by waiting ~2 hours).

The account wasn't actually inactive, but rather Apache needed to be restarted. Ricky sometimes glitches during its Apache restart, and when it does, every single account on the server shows an inactive page until Apache restarts a second time. Meanwhile, the accounts can still be logged into and report as active if you renew them...it's just impossible to actually see the website when this happens.

Johnny is not meant for running actual websites, it's meant for testing, letting users see what cpanel and the features of our other servers are like (Tommy is similar to Johnny feature-wise, but much faster and with proper capacity limits and a few extras like nodejs and AutoSSL). Johnny is also the dumping ground for things like users that can't figure out their high load issue, additional registrations we don't want to turn down, etc. The numbers we accept for new accounts change day to day and aren't published, but to give an idea: Yesterday, Johnny accepted 60 accounts (56 really, since 4 of them were promptly banned for phishing). Tommy and Ricky accepted less than 10 accounts combined. TL;DR: We don't actually expect people to run a real website on Johnny, and anybody trying to do so is going to have a bad time as you've experienced.

We avoid updating cPanel on any of our servers because it has a bad habit of breaking all of our custom integration. As a result, cPanel is only updated when a server gets rebuilt (which usually occurs either preventatively every few years, or due to a failure that requires it be rebuilt such as a bad hard disk).

It is. That file will be in the folder where his app is installed, and will expect the cwd to be that folder as well in most cases.

They opened...they fill in less than 10 seconds though (I think our record for filling Tommy for the day was below a second), so getting one without donating is very difficult. Ricky also has autossl though, and that server usually has sign ups open for a few minutes at least.

High load... Wordpress is the leading cause of accidental suspension here, so that's almost certainly the cause. Its garbage internally, very heavy on resources (Krydos has posted some eye-popping numbers on WP's load vs. other solutions for similarly trafficked sites) and also extremely insecure (our number one cause of accidental bans...WP gets hacked and then the criminal sets up phishing on your account and earns you a ban). Removing extensions can sometimes help with load, but the only permanent fix for Wordpress...is to not use Wordpress. Please correct the issue quickly. Unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Yes there is. https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php If eiother number is at or near 100, you're likely to get suspended. Keep in mind that the numbers on the chart are an average of samples for the day shown, not a realtime current usage. Each day starts at midnight UTC (or 8PM EDT).

You're the first to ask about that feature in the 9 years I've been here. Lets see what Krydos says.

What is the transaction ID of the donation?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Unarchived.

Unsuspended again EDIT: I did notice the email logs in WHM for your account show tons of mail was "From" nonexistent mailboxes like patelhiren7722@thepiratestore.com and biglipsshell@thepiratestore.com. I'm guessing spoofed "From" fields.

Password for that mailbox has been changed, when this resets we can try unsuspending it again.

Yep. Which mailbox is it? While it's suspended I can change the password to something random just to lock the spammer out so it won't happen again. If you have scripts that can send mail for that mailbox, what folder are they in (I can put a deny from all in there for you so they won't run until you can fix them). You can then change the password a second time and fix any scripts you need to once unsuspended.