wolstech

This was handled by PM since this is a Lily user. He purchased VPS113 but picked linux by mistake and needs it rebuilt as Windows Server 2022.

You were suspended for high load. Please be mindful of your CPU and memory usage. You can watch your load here: https://heliohost.org/dashboard/load/ If this happens again, you’ll need to provide us with information on how you plan to fix the issue. Unsuspended. It may take a few minutes to work again.

Unsuspended. It might take a few minutes to start working again. Node is one of the few things you have to be very careful with on here because it consumes exorbitant amounts of memory very easily. Please don't run this app here again. I would suggest looking at the node tutorial on our wiki if you plan to use it. Most pre-built node applications out there are designed to be run on a VPS where you have the entire server to yourself.

It's suspended for high load. Whatever you were running is WAY too heavy on memory. You used your entire day's quota (100GB cumulative use in a 24 hour period) in ~2 hours. How do you plan to fix this so it doesn't happen again?

Your third party DNS provider's servers are broken and aren't propagating records. Since you aren't using our DNS, you'll need to contact your DNS provider (looks to be a service called mydomain.com) for assistance. https://www.whatsmydns.net/#NS/ronvdc.com If you would like to use our DNS instead, please update the NS records for your domains at your registrar to point to ns1.heliohost.org and ns2.heliohost.org and wait 24 hours. EDIT: looks like this may have resolved while I was writing this post. It's showing correctly now. Some of your domains are now resolving on our side again (dutchoutpost for example). Guessing mydomain.com just had an outage or something...

Account mohab24 has been merged into mohab23. The domain that was on mohab24 may take up to 2 hours to work properly. Note that mailboxes do not survive a merge, so the mailbox info@hms.helioho.st was discarded. You'll need to recreate that if you need it. Content can be downloaded from https://heliohost.org/backup/ if necessary.

The contents of the account mohab24 do not fit inside the remaining free space of mohab23. You'll need to either purchase a space upgrade ($5) or tell me what you want deleted from the accounts so I can free enough space to make mohab24's content fit. You need to free up about 100MB. It looks like the file infyhms.zip is an installer that can probably go, and is about 128MB...do you want me to delete that?

You were suspended back in September for sending 278 emails in one day. When we unsuspended you, we did not give you email access back due to the possibility your account was compromised. https://helionet.org/index/topic/62167-solved-request-unsuspension/#comment-277368 As a result, you have a sending limit of 0 emails per day and can't send anything. Has that issue been resolved? If so, we can turn the email back on for you.

Changed. If you plan to also send email from this domain, you'll probably also want to provide an SPF and DKIM value for us to set so your mail isn't flagged as spam.

Your account has been reset so you can start over. Please check your email for a link to finish the process and set up a fresh account. If you need the data from your old account, it can be downloaded from https://heliohost.org/backup/

This turned out to be a new one for us. The load was due to excessive SFTP usage...try reducing the number of concurrent connections in your client, and be sure to disconnect when you're finished.

Free content should be fine as long as the license/terms of use of the service you're pulling the streams from allows for sharing (i.e. if the service expressly says you can embed it on your own site at no cost, it should be fine). Note that if we receive a copyright complaint your account will be suspended again. Your original M3U files had links to cable TV and subscription channels that aren't legally available for free (Discovery's content was one example, you either need cable or a Discovery+ subscription to watch most of their content legally).

I've put a deny from all in htaccess so the content will not be accessible. You have 24 hours to remove all copyrighted material from your account. If the content is not removed within 24 hours, you'll be suspended again and we will require your account be reset (which deletes all content) to be unsuspended again. Unsuspended. It may take a few minutes to work again.

The application hosted on the site has references and tools for viewing paid TV channels. The playlists folder contains m3u8 files pointing to what looks like pirate sites offering free access to pay TV streams such as Discovery's channels. We are in the USA and as such are subject to US copyright law and the DMCA. Pirated content and piracy tools cannot be hosted here.

He updated it to the dev version when he replied previously.

I could’ve sworn we’ve installed development versions for people before but I may be misremembering. Anyway, this particular one is weird. It’s a library to talk to the API for WeChat, and it has no working stable version (some digging and Google translate shows the stable version is no longer compatible with the API it’s designed to interact with, so is useless).

Reopened since wrong version was installed.

Added. Also, since I saw the question in your other topic, if you need additional domains, you can ask for all of them at once. The domain can take up to 2 hours to work.

Domain added. Please be sure to configure DNS for the domain, by either setting name servers to ns1.heliohost.org and ns2.heliohost.org, or by using A and AAAA records pointed to the IP addresses shown in Plesk. The domain can take up to 2 hours to function.

You can do that using FTP: https://wiki.helionet.org/management/uploading-files#ftp-sftp Alternately, if you just need a one-time download, I created a backup of your account you can download from here: https://heliohost.org/backup/ You can extract the files using this process: https://wiki.helionet.org/tutorials/plesk/account-backups

The student with email s2201683 already has an active account (aelopez). The s2201710 and s2201515 addresses have been invited. We have a bunch of other accounts that appear to be from the university that we need school emails for in order to unsuspend them. Do these belong to your students or perhaps another instructor's class? romrarito, aelreje, dtfj03, and meglopez. EDIT: Looks like s2201515 was meglopez, so that one is answered.

Let's encrypt cannot reach that domain to verify it. Settings are correct, DNS looks fine (resolves to our IP), no cloudflare so not a CF issue, and let's encrypt doesn't publish a list of IP addresses, so I can't check the firewall. Maybe Krydos has an idea?

You can post it here (we can remove once done), or you can PM it to me if you would prefer it not be posted publicly at all. We can send invites for the student accounts so they don't need to worry about signups being open. For the ones who already signed up on their own, just let us know which student email address goes with each account, and we can update the account to use that address instead of making them sign up again.

Many of these were created before they actually asked us… The school email is how most other companies handle education accounts hence the recommendation. @vinzj Do you have a school provided from the university (some others here registered using an address like s1234567@usls.edu.ph) that we can use for your account instead of gmail? We need a way to be able to identify students from your school.

So you're part of this case most likely : https://helionet.org/index/topic/62839-krydos-request-for-account-reactivation/