wolstech

Please check your email.

An invite for a replacement account has been sent to you. It may be in your spam folder.

What was your old account's username?

Yes. Just be aware Postgres has no admin tools provided here. You will have to either request remote access on the forum after you create a database and database user then use something like pgadmin on your PC to manage it, or you have to upload a tool like adminer to your account if you want to manage postgres databases through your browser. Django is supported, but sometimes is challenging to get running. If you have issues getting that working, feel free to ask for help and we can take a look.

The internal server error was because you had deleted your httpdocs folder. Do not delete this folder as the files to publish on your site must go inside. That said, we discovered that you're in violation of the terms of service for attempting to offer a High Yield Investment Program. These are illegal in the USA where we are based. Since it is not set up yet, please delete the HYIP program within 24 hours and use your account for something else. If you proceed with setting up a HYIP on your account, you will be permanently banned for illegal activity.

A description of the issue and your account's username are needed in order for us to provide assistance. What are you having trouble with?

https://helionet.org/index/topic/57221-website-offline/

Invite sent. Note that it is for a Johnny account due to Tommy being rather full at the moment (and Johnny is faster at the moment anyway).

It was for failed SFTP logins. Unblocked.

Multiple accounts. See mrmaru88 jxtrunk and udumyid. You're suspended because we have reason to believe you have 3 accounts. You're only allowed to have one. Since you're posting from mrmaru88, I'll assume that's the one you want to keep. Unsuspended.

The links to reset passwords expire quickly. I've sent you a new one to try again.

I'll have Krydos check this one more time, but it's possible if not likely that this issue is on your end. Some networks (notably schools and workplaces) block the ports required for postgres remote access to function. If you cannot get this to work and Krydos doesn't find anything wrong, you will need to upload a script like adminer and use that to work on your database instead.

Please check your email for a link to reset your password.

Domain changed. It may take up to 2 hours to work. Please ensure DNS is configured.

Krydos would be the one to do this, but I'm not sure anyone has asked for this one before though, so not sure if it's supported.

You use an FTP client. Lily has NO control panel or user interface. The instructions are in the forum PM that I sent. Note that the information in our system shows a different forum account (username csc), so you need to check that account’s PMs. That account’s email address matches the email address this case was sent from.

The 403 is indeed because nothing is uploaded. The domain is working for me as well...

Krydos has to do this for you.

Domains added. They may take up to 2 hours to work. Please make sure you set DNS to the IPs shown in Plesk since you're using Cloudflare.

Please check your forum PMs for information regarding the Lily account. We cannot include it in this support email because the support email is posted publicly on the forum.

Please see your existing case for this here: https://helionet.org/index/topic/57406-krydos-abilitare-accesso-remoto-al-database/ More information was needed. We need both the database user as well as the database name to set this up. Please answer the questions in that topic.

You're suspended for high load. The limit is 10000 CPU per day, your site was using more than twice that. You can monitor your load here: https://heliohost.org/dashboard/load/ Please fix the issue quickly. Unsuspended.

Fixed. I thought I sent it that way, but apparently not.

Escalating to have this enabled.

An invite for a replacement account has been sent.