wolstech

No. I've used HA before, it has to be locally run on your home network to be useful (it has to share a network with the devices it controls/interacts with). It can be run on a spare PC though. Python will as well.

We only count donations made after July 14, 2020 (well after the Sparkie fundraiser was over), so likely not unless you somehow donated to the dead fundraiser recently. Do you have the transaction number and the date for us to confirm?

Hestia would need PMA in order to link into it, as well as for it to successfully update it as part of the package. There may be a linux version of shadow copies (I don't know enough about linux, I manage windows for a living), but they aren't really supported for things like running MySQL instances. It will appear to work, but the files will be left in an unknown state because part of the data is in memory and not committed to disk (the in-memory part will not be captured). You would need to stop the database server before making the snapshot to ensure the database is flushed to disk and not in use if you wanted to go this route. Alternately, just dump the databases to .sql files with mysqldump and back up your home folder every now and then. That's the data primarily needed to restore the site if the VPS crashes.

What is the transaction ID of the donation?

1. I'll let Krydos or yash answer this one. I'm not sure how that works between the fact you're not using a recurring monthly payment and the fact there was an offer that has since expired (not sure if this applied to you or not). 2. You can have both a VPS and a shared hosting account. They're two separate services. VPSes will not be moved to shared hosting automatically. The VPS will exist as long as you pay for it. The old cPanel Tommy account will transfer to Plesk when it's your turn, and eventually archive if you don't use it. If you ever want the Tommy account after that, just ask for it to be unarchived and start using it again. As for broken VPSes...Krydos and yash can help you out with issues on a VPS if it breaks.

No. You need to actually complete the wizard and download the certificate it gives you. There should be a certificate and a key file. We need both (I think they come together as a zip file, but if they're separate make sure you grab both parts). When you upload them, please put it in your home folder, do NOT put the files in public_html. Doing so will compromise your certificates.

We've never herd of that payment service, and the receipt number shown is invalid for some reason (probably because it's issued by that other service). Since it does go through Paypal though, I was able to find the payment based on your name. The actual transaction number is 0L591825RY1760358. Krydos should be able to apply it using that.

1. No. You might want to pick a nonstandard port number, but no need to change it regularly. Our servers have had public-facing SSH open for 16 years and no issues. If you do this, make sure you open that port in the VPS's firewall before you change it. I've seen others change it and lock themselves out by getting blocked by their own firewall. 2. Renaming the folder would work but could break Hestia if it expects the files to be there. If you're using Apache, another option is an .htaccess file to restrict the folder to certain IPs. 3. If it's possible to back it up while running, possibly, though there's data integrity issues that can result from this when you live capture things like in-use database files. If you need a full image taken while offline, no.

We no longer have cPanel since our licenses were revoked. We're moving to Plesk instead, but there is no expected time when that will be available. Please see the news section for details. In the meantime, you can administer your site via SFTP. You can also download a backup of your account's contents via https://heliohost.org/backup/

Krydos can fix it. Please post the donation’s transaction number and the username of the account it should be credited towards.

You can do it in the php code or with htaccess. I can't post examples at the moment though since I'm on an iPhone. That said, considering there's no way to install ssl certificates here at the moment (except for having Krydos install them manually), most people using our hosting are doing the exact opposite right now and removing these redirects.

Krydos has to fix this...moving.

That domain doesn't resolve due to having no name servers (was it cancelled?) and there is also no account in our system with that domain. Please note that due to the cpanel license issue, we are unable to add new domains at this time.

Krydos can fix these. Please note that the third one is too old to be counted though. We are only counting donations made on or after July 14 2020.

It's tx # is 5A494394NJ928001P. Looks like it doesn't qualify anyway due to age, but then...K also since said conflicting things regarding this recently in another topic (though I suspect he just typo'd the date): That date makes it two years, not one. Was it supposed to be 2020-07-14? Licenses died in 2021 ?

Krydos said in another topic: K can confirm, but if their 2017 topic dates are anything to go by, those are going to be too old to be counted.

Changed.

The solution we've been recommending for this is to just upload phpmyadmin into your account via FTP then manage the databases using that. You won't be able to create new ones, but you can edit the content of existing ones.

Renewed. http://capnjohn.heliohost.org/ Freenom did cancel your .gq domain though, which is a known issue with them. They do this so they can demand payment for your previously-free domain. You'll have to take that up with them.

That account does not exist.

Krydos or Yash will need to reinstall the OS if you want to completely reset the VPS. You can't do that yourself. Moving to escalated support so one of them will see it.

All of the old cPanel accounts support SFTP that can access all files in your account. No configuration needed. Use the SFTP config found here for your server: https://wiki.helionet.org/management/uploading-files#ftp-sftp

Flying solo as far as I'm aware. We asked about a backup importer to simplify this whole process and they basically said "no, and we're not making one". I'm not sure if he asked, but imagine the response would be similar for fixing the woefully incomplete live site import script as well ("If it doesn't work, it's on you...provided as-is for convenience only"). Having played with a few demos of Plesk, I honestly am not impressed with it. cPanel is lightyears ahead feature-wise and also a lot easier to set up and maintain, which I guess is also why cP thought demanding money would work. There really is no comparable product.

There's no estimate on this at the moment. Even I'm getting zero information on what's happening. This process is extremely involved, but I feel it could be more transparent than it is. There was a build log in the mod forum for a while that I could see (these usually reflect the ongoing build process pretty well as K works through things), but other than an odd post here and there, very little has been posted to it over the past few months. I know K is around because he turns up on here from time to time, but I'm not sure where he stands on the work at the moment. I'm assuming he's still stuck on the script issue (last I heard there were issues with the migration script Plesk provided being effectively useless). The migration script sounded promising on the surface, but once we realized the script did not work as advertised and would not be an easy fix, "abandon the migration idea, get the server and custom integrations working, and invite everyone again" would've likely been my course of action if it were my decision.

I was under the impression the opposite was true, especially since it's my understanding this is supposed to be automated. It'd be difficult to achieve full automation if the user has to set up software and buy a license, which could then disappear if usage decreases and the account goes back to the shared server. What I don't know is if there's any UI at all for an account that has VPS'd out of Morty. If the account moves itself to a VPS, will a Plesk extension appear that allows for controlling the VPS it moved to? Will the system just send an email to the user saying they've been moved to a VPS and here's credentials for it? I think a lot of this is unanswered for the moment...