Unknown025

An administrator can provide a Stripe link if PayPal is giving you issues. What is your account username?

It looks like your disk space has been increased to 4000 MB. It's possible it just needs an Apache restart to take effect, but an administrator can look into this in the morning.

An administrator will have to help with this. Are there any specific files you'd like deleted?

The only payment methods for debit/credit cards we accept are PayPal or Stripe. You could also alternatively donate using cryptocurrency or one of the other methods listed here: https://heliohost.org/donate/.

An administrator can do this for you. Which VPS plan are you looking to convert to?

An administrator will have to help with this.

Your account has been reset. You should receive an email shortly to recreate your account.

A VPS administrator can look into this for you. Are you also having issues logging in to your VPS using SSH?

This support request is being escalated to our root admins.

Domains added, the changes will take effect in about 40 minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers for the domains to work.

Your account is being reset, you should receive an email to recreate your account shortly.

Looks like your account has exceeded the storage quota. You can either upgrade the storage at https://heliohost.org/dashboard/storage/, reset your account, or request some of your files to be deleted by an administrator.

Thank you for reaching out and explaining, I've cancelled the suspension for aspaixao00. It is against our terms of service (https://wiki.helionet.org/Terms) to create more than one account, even if maintaining for someone else. If your daughter is able to use her account completely independently, that would be fine. You could also request an exception from the policy, and an administrator would get back to you.

Domains updated, they'll take effect in about fifteen minutes. You'll need to update your nameservers to HelioHost's if you haven't already, or create A/AAAA records pointing to Tommy's IP for each domain.

Domain changed, will take effect in about an hour and a half.

An administrator would be able to help you with this. What web browser were you using?

We don't consider usernames or posts to be personal information. You can find more details here: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As for deleting your forum account without affecting your hosting account, that's a good question for an administrator.

Domain added, it'll take effect in about forty minutes. You'll need to switch to HelioHost's nameservers if you haven't already, or create an A/AAAA record to Morty's IP address.

Domain added, it'll take effect in about an hour and ten minutes. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers if you haven't already.

You were suspended for creating a streaming proxy. Proxies are against our terms of service: https://wiki.helionet.org/hosting/terms.

Looks like you got it to work, let us know if you need help with anything else.

I'm glad it works for you now. Feel free to let us know if you run into any other problems.

Domains added, they'll take effect in about 30-40 minutes.

Domain changed, it'll take effect in about 20-30 minutes.

We unfortunately can't view your image due to how support emails are handled. Images only work through services like Imgur or Photo Bucket. For Morty - you don't need to cancel anything. Your remaining balance will keep your Morty account active until it runs out, at which point your account will be transferred to Tommy. If you don't need your account anymore, you can choose to leave your remaining balance as a donation or request a refund.