Unknown025

I've unsuspended your account. An administrator can look into the specifics of why you were suspended, but I've never seen the system be mistaken. Common causes for suspension are using VPNs, shared networks, or using the same computer as another account holder.

I've escalated your thread so an administrator can comment on this. What is the username of your brother's account?

You were suspended for causing high server load (using 200.17 GB of memory). You'll need to drastically reduce your server load, or your account will be resuspended. I've reactivated your account, it should begin working shortly.

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.

Your account has been reset. You should receive an email shortly to recreate it.

Your account has been reset, you should receive an email to recreate it shortly.

You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users.

Thanks. I've unsuspended your account, it should begin working shortly.

Looks like you were suspended for having an invalid email address, which is against our terms of service. You'd need to provide a valid email address to be unsuspended.

A VPS admin will be able to look into it in the morning (i.e. in about eight to ten hours). It's likely that they'll be able to fix SSH for you.

An administrator will be able to do this for you in the morning (i.e. in about eight hours).

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Glad to hear that you figured it out.

A VPS admin will be able to assist with this in the morning (i.e. in about eight to ten hours).

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Domain added, it will take effect in an hour and a half.

Domains added, they will take effect in about 1.5 hours.

You were suspended for exceeding 200 GB of memory. You will need to reduce your server load or upgrade to Morty. I've unsuspended your account, so please fix your application before you're resuspended.

Domain added, it'll take effect in about an hour.

Your account has been reset, check your email for a new invite to recreate it.

You were suspended for high MariaDB load. I'm not sure if it's for too many concurrent connections or something else, Krydos would be able to give more specific details. I've unsuspended your account, but you will need to optimize your website or risk being resuspended.

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

I'm not sure that we support adding domains for email only. For DKIM, an administrator will need to configure that, so I'll escalate your thread so they can comment.

Domain added, it'll take effect in about an hour. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.

Yes, you can have up to 10 domains associated with your account, including domains you purchased with a registrar or free domains like .helioho.st or .heliohost.us. Only staff members can add domains at the moment.