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Unknown025

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Everything posted by Unknown025

  1. Unknown025
    We can add domains for you. You can choose to either add a subdomain, a heliohost.us or helioho.st domain, or a domain you own through a registrar.
  2. Unknown025
    I've added both subdomains for you, they should take effect in about 20 minutes. To the best of my knowledge, it's not possible to change where files are loaded from for a domain in Plesk.
  3. Unknown025
    I can add those subdomains as well, however unfortunately it's not possible for me to modify which directories they will correspond to.
  4. Unknown025
    Domain added.
  5. Unknown025
    Domains added, they'll take effect in about two hours. You'll need to create A/AAAA records for each domain, pointing to Morty's IP address (or switch to HelioHost's nameservers).
  6. Unknown025
    An administrator will be able to set this up for you.
  7. Unknown025
    Domain added. It will begin working in about two hours. You'll need to create an A/AAAA record pointing to Tommy's IP or switch to HelioHost's nameservers.
  8. Unknown025
    Account unsuspended, it should resume working shortly.
  9. Unknown025
    Ah, that account is in fact suspended for violating our terms of service. Users are only allowed to create one account. What account would you like to keep?
  10. Unknown025
    There does not appear to be an account with that username.
  11. Unknown025
    Domain removed. Your account is in fact suspended for the creation of multiple accounts. Do you know why our system might have flagged your account?
  12. Unknown025
    Have you tried entering your username instead of your email on the password reset page?
  13. Unknown025
    Your disk space seems to have updated in our internal system, so it might take an Apache restart to take effect (which should be in about 1.5 hours). If you're still having issues after that, an administrator will look into it in the morning.
  14. Unknown025
    An administrator can resolve that for you. If you want a faster solution, you can either reset your account or increase your storage at https://heliohost.org/dashboard/.
  15. Unknown025
    You don't appear to have a hosting account. I've escalated your thread so an administrator can delete your forum account and any other pertinent information.
  16. Unknown025
    An administrator can help with this.
  17. Unknown025
    Account unsuspended.
  18. Unknown025
    You were suspended for creating multiple accounts. Which account would you like to keep?
  19. Unknown025
    HTTP 500 errors aren't related to the 503 errors. I'd recommend checking your error logs in Plesk.
  20. Unknown025
    Your account has been reset. You should receive an email to recreate your account shortly.
  21. Unknown025
    I've escalated your thread so an administrator can help you with setting up email for your account.
  22. Unknown025
    Domain added, it will take effect in about two hours.
  23. Unknown025
    Domains added. You'll need to create an A/AAAA record for each domain and point it to Tommy's IP address, or switch to HelioHost's nameservers. The changes should take effect in about one and a half hours.
  24. Unknown025
    An update from one of the root administrators:
  25. Unknown025
    Another user has the same problem, it appears to be affecting Tommy in particular. I'm not sure what the issue is, but I'll update you once an administrator looks into it.
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