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Unknown025

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Everything posted by Unknown025

  1. Unknown025
    Domain changed, it'll take effect in about 30 minutes.
  2. Unknown025
    Subdomain added, it will take effect in two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP address for the domain to work.
  3. Unknown025
    Glad you figured it out.
  4. Unknown025
    Your account has been reset, you should receive an email to recreate it shortly.
  5. Unknown025
    I'm not able to access your site past the Cloudflare security page. You can check the logs in Plesk to see if there are any errors listed there, or try disabling Cloudflare temporarily to see if that's what is causing the issue.
  6. Unknown025
    It looks like your disk space has been increased to 4000 MB. It's possible it just needs an Apache restart to take effect, but an administrator can look into this in the morning.
  7. Unknown025
    An administrator will have to help with this. Are there any specific files you'd like deleted?
  8. Unknown025
    The only payment methods for debit/credit cards we accept are PayPal or Stripe. You could also alternatively donate using cryptocurrency or one of the other methods listed here: https://heliohost.org/donate/.
  9. Unknown025
    An administrator can do this for you. Which VPS plan are you looking to convert to?
  10. Unknown025
    An administrator will have to help with this.
  11. Unknown025
    Your account has been reset. You should receive an email shortly to recreate your account.
  12. Unknown025
    A VPS administrator can look into this for you. Are you also having issues logging in to your VPS using SSH?
  13. Unknown025
    This support request is being escalated to our root admins.
  14. Unknown025
    Domains added, the changes will take effect in about 40 minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers for the domains to work.
  15. Unknown025
    Your account is being reset, you should receive an email to recreate your account shortly.
  16. Unknown025
    Looks like your account has exceeded the storage quota. You can either upgrade the storage at https://heliohost.org/dashboard/storage/, reset your account, or request some of your files to be deleted by an administrator.
  17. Unknown025
    Domains updated, they'll take effect in about fifteen minutes. You'll need to update your nameservers to HelioHost's if you haven't already, or create A/AAAA records pointing to Tommy's IP for each domain.
  18. Unknown025
    Domain changed, will take effect in about an hour and a half.
  19. Unknown025
    An administrator would be able to help you with this. What web browser were you using?
  20. Unknown025
    We don't consider usernames or posts to be personal information. You can find more details here: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As for deleting your forum account without affecting your hosting account, that's a good question for an administrator.
  21. Unknown025
    Domain added, it'll take effect in about forty minutes. You'll need to switch to HelioHost's nameservers if you haven't already, or create an A/AAAA record to Morty's IP address.
  22. Unknown025
    Domain added, it'll take effect in about an hour and ten minutes. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers if you haven't already.
  23. Unknown025
    You were suspended for creating a streaming proxy. Proxies are against our terms of service: https://wiki.helionet.org/hosting/terms.
  24. Unknown025
    Looks like you got it to work, let us know if you need help with anything else.
  25. Unknown025
    I'm glad it works for you now. Feel free to let us know if you run into any other problems.
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