Unknown025

An administrator will be able to install that for you.

This support request is being escalated to our root admins.

You were suspended for creating a Node.js proxy, which is against our terms of service. Additionally, you managed to consume 153.73 GB of memory. If we were to unsuspend you, you would need to remove your proxy. Alternatively, you can switch to a VPS to host your proxy.

Domain added, it'll take effect in an hour and forty minutes. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

At the moment, only staff members can add domains for you. We can add a domain you own through a domain registrar or a free .heliohost.us/.helioho.st domain of your choosing. Here's a wiki article that describes the process: https://wiki.helionet.org/Addon_Domains

Domain added, it'll take effect in about half an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers if you haven't already.

Domains removed.

Domain added, will take effect in about an hour. You'll need to configure an A/AAAA record or switch to HelioHost's nameservers if you haven't already.

Yes, you can have up to ten domains associated with your account. They can be domains you own yourself, or a .heliohost.us/.helioho.st domain. What domain would you like added?

I've unsuspended your account. An administrator can look into the specifics of why you were suspended, but I've never seen the system be mistaken. Common causes for suspension are using VPNs, shared networks, or using the same computer as another account holder.

I've escalated your thread so an administrator can comment on this. What is the username of your brother's account?

You were suspended for causing high server load (using 200.17 GB of memory). You'll need to drastically reduce your server load, or your account will be resuspended. I've reactivated your account, it should begin working shortly.

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.

Your account has been reset. You should receive an email shortly to recreate it.

Your account has been reset, you should receive an email to recreate it shortly.

You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users.

Thanks. I've unsuspended your account, it should begin working shortly.

Looks like you were suspended for having an invalid email address, which is against our terms of service. You'd need to provide a valid email address to be unsuspended.

A VPS admin will be able to look into it in the morning (i.e. in about eight to ten hours). It's likely that they'll be able to fix SSH for you.

An administrator will be able to do this for you in the morning (i.e. in about eight hours).

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Glad to hear that you figured it out.

A VPS admin will be able to assist with this in the morning (i.e. in about eight to ten hours).

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Domain added, it will take effect in an hour and a half.