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Everything posted by Unknown025
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An administrator will be able to do this for you.
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It doesn't look like you have a hosting account. Would you like your forum account deleted?
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Your account has been reset and you should receive a link to recreate your account shortly.
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This support request is being escalated to our root admins.
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Your domain has been changed and will take effect in about an hour. Please remember to update your A/AAAA record to point to Morty's IP or switch to HelioHost's nameservers.
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A staff member can change your domain for you. If you own colegiosantoangelflandes.com.co then we can go ahead and set that as your main domain. If you want to keep all your current files and configs, you'll need to back them up, as changing domains can result in files being deleted. Let me know if you'd like me to change your domain.
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Main domain changed, subdomain added. You'll need to create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers, and wait 1.5 hours before the changes can take effect.
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Domain added, it should take effect in about 1.5 hours. You will need to create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers for the domain to work.
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I spent some time trying this out for myself and ran into the same error. I've escalated your thread so an administrator can look into this further.
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I've escalated your thread so an administrator can do this for you.
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[Solved] epicman212 requesting a change on my domain
Unknown025 replied to epicman212's topic in Customer Service
Domain changed and should take effect in about an hour. -
If you don't want to switch your nameservers, you can create an A/AAAA record to the IP address of the HelioHost server your account is on (which can be found in Plesk).
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Are you asking for thelema93.com.br to redirect to talesazoeto.heliohost.us?
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[Solved] why my account is suspended ?
Unknown025 replied to voltars's topic in Suspended and Queued Accounts
You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts? -
[Solved] Suspended: tuthanika
Unknown025 replied to tuthanika's topic in Suspended and Queued Accounts
Unsuspended. -
[Solved] Suspended: tuthanika
Unknown025 replied to tuthanika's topic in Suspended and Queued Accounts
You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep? -
With helioho.st/heliohost.us domains, changes are automatic.
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Domain added, it will take effect within the next two hours.
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[Solved] Persistent 504 Timeout Errors on Hosted Service
Unknown025 replied to wangyaa's topic in Customer Service
The issue appears to be fixed now. Feel free to let us know if you encounter any other problems. -
[Solved] Persistent 504 Timeout Errors on Hosted Service
Unknown025 replied to wangyaa's topic in Customer Service
It sounds like you are experiencing the same issues as several other users. We are currently looking into what is causing an increase in 504 errors and will update you once we find out. -
.org domain has been removed, .co domain added. Note that you will need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the new domain to work.
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suspened [Solved] Suspended: amogus22877769
Unknown025 replied to free_amogus22877769's topic in Escalated Requests
You were in fact suspended for having multiple accounts. It certainly is possible that you were suspended for sharing a login IP with someone else from your school. I'll escalate your thread so an administrator can weigh in on this. -
This support request is being escalated to our root admins.
