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You can follow this tutorial: https://wiki.helionet.org/management/johnny-ssl Essentially, using FileZilla or another FTP program, you can create the necessary files to validate your site's domain, which will give you the certificates you can then upload to your site for Krydos to configure.

This support request is being escalated to our root admins.

Hey there. I've escalated your request so a root administrator will be able to help.

If configured correctly, Ubuntu doesn't need an antivirus. Antivirus software is mostly to protect users from themselves, when they download unknown software or visit strange websites. Neither of those apply to a server.

I'll escalate this for our root admins.

SPF is a text record for your domain that verifies the IP address the email was sent from is allowed to send emails from your domain. Since you're using Google Workspaces, perhaps this explanation might help: Google Help. Essentially, you'll need to create a TXT record like this one: v=spf1 mx a ip4:<your email server's IP> ~all. As for DKIM, that one's a bit more complicated. Unless HestiaCP allows you to create a DKIM key, you'll need to create one yourself, and add it as to your domain's text records accordingly.

Just to clarify on a few points - websites will in fact be taken offline, but backups are/will be provided. If you're looking to migrate to a VPS, Krydos might be able to help with that. As for why Plesk was chosen, I don't know for certain, but a lot of open source panels aren't as robust as industry solutions, which is a big reason as to why HelioHost used cPanel for the last sixteen years. Being scalable to hundreds of accounts is a high bar to pass.

I'm a little confused as to why nameservers are involved. If you're trying to setup email, you don't need to fiddle with the name server settings. Normally you can use HelioHost's name servers, but they're currently impacted by the revocation of our cPanel licenses. I'm not sure who your domain provider is, but for example my domain came with preconfigured name servers. If you're trying to point the domain "zaldivar.mx" to your VPS, you'll want to create an "A" record that points to your VPS's IP address. For email, you'll want to create an MX record that points to your email server. It's a little complicated - the MX record needs to point to your email server, not an IP address. Mine is configured to point mydomain.com to mail.mydomain.com. The second domain (mail.mydomain.com) can then point to your VPS's IP. However, I don't think that's the cause of the "Service Unavailable" page you're seeing - for that I'd check the error logs, if Hestia provides them.

Yes, the domain will be free with your VPS purchase.

You could always install MySQL on your VPS. As for the domain, I'm sure it can be migrated to your VPS.

I believe HelioHost had a discounted cPanel license due to its nonprofit status (so not free, but not $17,000/year - I could be mistaken though). As for if this has happened to other hosting sites, no idea.

There's no official explanation that I'm aware of. cPanel can choose to provide licenses or revoke them, and looks like today it was the latter. Definitely unfortunate for everyone involved though.

Auto SSL can take up to 24 hours to take effect, so you might just have to give it some time. As for your main domain, it seems to work fine. You might need to clear your cache, or the contents of the domain's "public_html" folder.

Hey there. I'll escalate your request for the administrators to take a look at.

This support request is being escalated to our root admins.

Your account does in fact appear to be suspended. I'll escalate your request for the root administrators to take a look at it.

My IP address has been blocked for an unknown reason, please unblock it or let me know how I can correct the issue.

Thanks, much appreciated.

Apparently my IP has been blocked for attempting to login to SFTP with the wrong password too many times. Not sure why that is, since Johnny had been offline again yesterday, but go figure.

Okay, so earlier today, I couldn't get FTP to work for whatever reason, said the username was fine and that authentication failed. (SFTP works fine, but since it doesn't support multiple FTP accounts, it doesn't suite my purposes very well.) Then, I come back and my IP is blocked for some reason. Not really sure why my IP was blocked, but oh well.