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Unknown025

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Everything posted by Unknown025

  1. Your account has been deleted. You should receive an email to create a new account momentarily.
  2. Glad you figured it out.
  3. Subdomain added. Please make sure to either create an A record to Johnny's IP address or switch to HelioHost's nameservers.
  4. You were suspended for creating multiple accounts, which is against our terms of service. If you would like, you can choose to keep one of your accounts. The rest will remain suspended.
  5. I'll escalate this thread so an administrator can comment.
  6. You were suspended for having multiple accounts, which is against our terms of service. Which account do you wish to keep?
  7. I find it unlikely, but without seeing your Python script it's hard for me to say.
  8. The maximum CPU limit is 10000. You were suspended for using too much memory, just like two weeks ago. Here's a picture of your load graph for reference: I have unsuspended your account, please lower your memory usage. If you need help diagnosing the issue, our administrators are happy to look into it for you.
  9. Did you create an .htaccess file to redirect traffic from acervo.cloud to reiquezynho.helioho.st?
  10. I have added acervo.cloud to your account. If you want to redirect it to reiquezynho.heliohos.st, you can add a .htaccess to redirect traffic from one domain to the other.
  11. I've escalated your request so a root administrator can assist you.
  12. This support request is being escalated to our root admins.
  13. Your domain has been updated. Make sure that saleh-hr.com has an A record to Johnny's IP address or nameservers pointing to HelioHost.
  14. Account unsuspended (may take a few minutes to begin working again). I've escalated your request, so an administrator can answer your question about retrieving data from your other account.
  15. Which domain do you want those subdomains under?
  16. You were suspended for having multiple accounts, which is against our terms of service. Which one would you like to keep?
  17. I'll escalate your thread to the administrators so they can take a look.
  18. This support request is being escalated to our root admins.
  19. Glad you figured it out.
  20. You're currently on Johnny. If you want a more powerful server, you can either sign up for Tommy (or donate to receive an invite), or purchase a VPS.
  21. You are suspended for having multiple accounts, which is against our terms of service. What account would you like to keep?
  22. Since we're not hosting main.st4lwolf.org, you would need to create your own redirect using whichever service main.st4lwolf.org is on to create an HTTP 301 redirect to st4lwolf.helioho.st. Alternatively, you can set main.st4lwolf.org to point to Johnny's IP address using an A record or set your nameservers to HelioHost's, and we can then host your custom domain.
  23. I'll escalate your request so an administrator can handle that for you.
  24. If you're looking to uninstall a software package, the easiest would be to reset your account entirely. That said, I'll escalate your request so an administrator can comment, as they might be able to help.
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