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Posts
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Everything posted by Unknown025
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There is no estimate for how long it may take to be repaired, but the root administrators are hard at work.
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Node will be updated after Morty (our new upcoming server) is released. I don't have any estimate for when this may happen, but news will be announced here.
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You were suspended for using over 100 GB of memory. While you can see your load at heliohost.org/dashboard/load, there's currently no way to see exactly what's causing your load to increase. I'll escalate your thread so an administrator can look into it for you.
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Your forum account doesn't match that of piyush499. Please create a new thread using the same forum account associated with your hosting account or send an email to support@heliohost.org from the same email as you signed up with.
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[Solved] Requesting to add another domain to my account pandaaaa
Unknown025 replied to pandaaaa's topic in Customer Service
Domain added. It may take a few minutes to start working. -
[Solved] i want to change my domain (dwyazzo2000.heliohost.us)
Unknown025 replied to dwyazzo2000's topic in Customer Service
Domain changed. It may take a few minutes for it to take effect. -
Our terms of service prohibits having more than one account, so you'll need to choose which account you would like unsuspended.
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Why is my account suspended?
Unknown025 replied to liarscrookscreep's topic in Suspended and Queued Accounts
See the following thread: -
Why is my account suspended?
Unknown025 replied to liarscrookscreep's topic in Suspended and Queued Accounts
You were suspended for having multiple accounts, which is against our terms of service. Which account would you like to keep? -
You were suspended for high server load (10195 CPU). Please keep your CPU usage under 10000. You can check your load here. I'll unsuspend your account, it may take a few minutes to start working again.
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[Solved] [Solved] Please unsuspend my account
Unknown025 replied to tarkesh7's topic in Suspended and Queued Accounts
Answered on Discord. Please reduce your CPU usage. WordPress is known for causing high server load, so consider using alternatives if possible. -
You were suspended for creating multiple accounts, which is against our terms of service. Is this the account you'd like to keep?
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[Solved] I would like to wipe my account and start over.
Unknown025 replied to mohmedebeid's topic in Customer Service
Your account has been deleted. You should receive an email to create a new account momentarily. -
Glad you figured it out.
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Subdomain added. Please make sure to either create an A record to Johnny's IP address or switch to HelioHost's nameservers.
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You were suspended for creating multiple accounts, which is against our terms of service. If you would like, you can choose to keep one of your accounts. The rest will remain suspended.
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I'll escalate this thread so an administrator can comment.
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You were suspended for having multiple accounts, which is against our terms of service. Which account do you wish to keep?
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[Solved] High load Suspension
Unknown025 replied to goensch's topic in Suspended and Queued Accounts
I find it unlikely, but without seeing your Python script it's hard for me to say. -
[Solved] High load Suspension
Unknown025 replied to goensch's topic in Suspended and Queued Accounts
The maximum CPU limit is 10000. You were suspended for using too much memory, just like two weeks ago. Here's a picture of your load graph for reference: I have unsuspended your account, please lower your memory usage. If you need help diagnosing the issue, our administrators are happy to look into it for you. -
[Solved] Alias domain fix - REQUIREMENT
Unknown025 replied to reiquezynho's topic in Customer Service
Did you create an .htaccess file to redirect traffic from acervo.cloud to reiquezynho.helioho.st? -
I have added acervo.cloud to your account. If you want to redirect it to reiquezynho.heliohos.st, you can add a .htaccess to redirect traffic from one domain to the other.
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I've escalated your request so a root administrator can assist you.
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This support request is being escalated to our root admins.
