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Everything posted by Krydos
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The explanation is in the latest news post. https://www.helionet.org/index/topic/53328-first-phase-of-plesk-migration/ Everyone will be moved eventually. We're moving the donors first is all. If you're a donor that has given between 2020-07-14 through today and your ETA page doesn't list the right amount let us know so we can find the donation and get it linked.
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It's ok. I found it after a few tries.
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There's many different ways to configure things that will work, but what I recommend is: Use a hosts file to make your browser think that your domains are hosted on 65.19.141.77 (Plesk), and then make sure all your domains are working correctly on Plesk. With the hosts file only your computer will think the domain is on Plesk, and the rest of the world will continue getting your website from the VPS. Then when everything is working correctly on Plesk log in to Cloudflare and change the A record from 65.19.141.197 to 65.19.141.77. This will make everyone's computers go to Plesk when they go to your domain. I recommend continuing to use Cloudflare for now because the DNS connection in Plesk isn't fully working yet so if you switch to our nameservers an admin will have to make changes for you. If you continue to use Cloudflare you can make the changes yourself and save us some work. If you're using Cloudflare's DNS you can use their SSL too. For mail you'll want to make an MX record in Cloudflare pointed to 65.19.141.77 if you want the emails to go to Plesk. You'll need to copy/paste the DKIM that Plesk provides and the SPF value mentioning Plesk's IP into Cloudflare to make your email sending work though because you'll have terrible spam scores without them. Let us know if you need help with any of that.
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The domain kaayoutfits.com has been added to your account. You can use our nameservers, ns1.heliohost.org and ns2.heliohost.org, or you can use any external DNS such as Cloudflare if you create an A record pointed to 65.19.141.77.
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Can you see the data now? Another user had this same issue where the ownership wasn't set right on their PostgreSQL database.
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Thank you for the donation. I have credited towards your af96 account. For future reference, and for anyone else who might read this post, screenshots are great, but I can't copy paste a transaction ID out of a screenshot and into PayPal. So I have to tab back and forth typing a few characters in at a time and still not find it because some of the Os are 0s and some of the 0s are Os and whatnot.
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[Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT
Krydos replied to gtom1984's topic in Customer Service
You did have an existing account, but it was on Johnny. So many accounts were hacked on Johnny that we just powered him off rather than waste our time trying to sort it all out. You can read these two news posts if you want. Our policy for hacked account is we give you a brand new empty account. You'll get your brand new fresh account as soon as we're able to. -
Was number 189 in the queue awhile ago, suddenly I am number 666
Krydos replied to stewguy's topic in Customer Service
Thank you for the donation. I found it and credited it to your stewguy account. -
You can log in to Plesk and delete the mysql user and recreate them. Probably just changing the password will work too. Make sure to update your config files if you change the password so your software can continue being able to connect.
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Yep, that's the plan. Here is your ETA page that you can watch https://www.heliohost.org/eta/?u=quataofr
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Was number 189 in the queue awhile ago, suddenly I am number 666
Krydos replied to stewguy's topic in Customer Service
If anyone who has an existing account donates as little as $1 right now you'll get an invite to move to Plesk within 24 hours. I just don't feel it's fair to move free accounts, or accounts that donated so long ago, before we allow a donor to have a new account who has given $360. The main issue is our servers can't hold an unlimited number of accounts at once. We're not sure how many accounts Plesk will be able to support with reasonable uptime so it would be a shame if we moved a bunch of free users over, and then donors end up on Johnny or something because there is no room for them anymore. Thank you for being so understanding. -
No, it's not a joke. We added the donors without existing account back into the database like I said we were going to all along. Do you think it would be fair for us to move your account before we allow our donors who have given over $300 onto Plesk? Everyone will get moved eventually, we're just making sure we do it in the fairest way possible.
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The transition to the Plesk control panel is going great, but there's a lot of work left to do. The first phase of the Plesk migration has been completed. All of our donors with active accounts have now been sent an invite to move to Plesk. If you've made a donation any time after 2020-07-14, and aren't on Johnny please let us know so we can get you moved over. As we've said before in previous news posts all of the Johnny users will be receiving new accounts so they don't count as existing accounts. The next phase of the migration is to send invites to all of our donors who don't already have existing accounts, and the Johnny users who were hacked. The new account people have been added back into the ETA page https://www.heliohost.org/eta/ so you can see your position number again. We will begin sending out invites soon once new account creation has finished being tested. If you have any questions let us know.
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Once PostgreSQL is installed you can enable remote connections by editing the pg_hba.conf file and adding a line specifying the database name, username, and the IP that should have access. Here's a guide on how to do that https://www.bigbinary.com/blog/configure-postgresql-to-allow-remote-connection You can host your Flask server and your database on the same server without any issues. As far as backups go yes, we recommend taking frequent backups of your important files and storing them somewhere safe. We've never lost data on a VPS, but it doesn't hurt to make backups. You could even automate the backups using a cron job and SFTPing them off to another server. We don't currently have any backup plans for VPS, but that is something we've considered doing in the future. For now you're responsible for your own backups. Let us know if you have any other questions.
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[Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT
Krydos replied to gtom1984's topic in Customer Service
Thanks for the donation! There you go https://www.heliohost.org/eta/?u=gtom You're currently #150 in line to create a new account. New account creation hasn't been implemented yet, but as soon as we're able to create new accounts that page will show your position number and estimated invite date. -
It was a different issue now. Since Plesk doesn't have access to DNS yet you can't issue wildcard SSL certificates. It's the same reason you can't add domains on your own right now. Eventually you will be able to add domains on your own and use wildcard certificates. For now I just issued a regular certificate and it worked fine.
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Your VPS has finished building and is now available to log in to. Check your email for the IP addresses and other information. Let us know if you have any questions.
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Sorry about that. I think PayPal must have changed something on their end because we've had a few people have issues with the VPS signup page recently after our website worked perfectly for years without any changes. I see two subscriptions for $4.00 so I canceled and refunded the second one. I am building your VPS now and you should receive an email with instructions on how to login within a few hours. Thanks for signing up for a VPS.
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Can you connect now?
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Oh, I thought you were talking about garrigue.heliohost.org. Since you're using Cloudflare for juliengarrigue.com you have to get SSL from them. The other option is you can use ns1.heliohost.org and ns2.heliohost.org and then Plesk will be able to issue SSL for you.
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There you go https://www.heliohost.org/eta/?u=rmurthy You're now number 1 in line to be moved and you can expect your invite in a few minutes. Thanks for the donation.
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The main difference is cPanel had Phppgadmin installed globally. In Plesk you have to install it yourself if you want to use it. You can download it from https://github.com/phppgadmin/phppgadmin/releases and extract it into public_html, configure to options, and then access it with a url like yourdomain.heliohost.us/psql/. This will allow you to see the tables, run queries in your browser, and create new tables easily. If you see where is says "No database users [Create]" if you click Create you can make a new database user for the database. We had another PostgreSQL user having issues connecting and we found that the transfer script doesn't copy over ownership of the database and schemas properly. If after you create a user and aren't able to actually query the data let us know and I can assign ownership. Since you don't have a user yet there is no one I can assign ownership to yet though. Another thing that may help you is remote PostgreSQL access. Once you create a user I can give you remote access and you can log in via the command line and run queries.
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[Solved] Transferred to Plesk (yay!) but can't log in...
Krydos replied to JpTiger's topic in Customer Service
Awesome. Glad you got logged in. Let us know if you run into any issues. -
I changed the password to test it again. So change the password back and then try it now. I changed ownership of the database last time, but that wasn't enough. This time I changed ownership of the schema as well. I logged in as cardao91_admin and was able to do "select * from rookers;" so I think it's working now.