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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. It must be your internet connection then. SFTP on Tommy takes about 5 seconds to connect and load the directory listing for me.
  2. Do you recognize this? Is this an email you intentionally sent?
  3. Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.
  4. Here is an example of how to set up a simple Node.js website using Passenger on HelioHost. https://wiki.helionet.org/tutorials/node.js There is no mention of .htaccess anywhere.
  5. It looks like your second donation worked and you created your account. Thanks for the donation. Let us know if you need help with anything else.
  6. Wow, thanks. Ashoat and I have been trying to get these donations verified, but he's in Europe travelling right now so it's taking longer than it normally would.
  7. The load is still a little high, 1.50 or so, and the swap has about 500 MB in it. The free memory is bouncing around between 1500 MB to 2000 MB which is pretty good. The biggest issue I see right now is your WP_Rocket plugin is broken and giving tons of 500 errors. AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function WP_Rocket\\Dependencies\\RocketLazyload\\wpm_apply_filters_typed()
  8. You're only allowed to have 1 account total between both Johnny and Tommy. The elkhaddir on Tommy has been unsuspended. If you need more space on your 1 account let us know and we can explain how to increase it. If you need more domains on your 1 account let us know and we can add them.
  9. Based on your .nl email address and your transaction ID not being a PayPal transaction ID I'm guessing you used some local payment provider such as iDeal. Sometimes when people use a small local third party payment processor like this it can take a few days to get to us since you didn't use PayPal directly and the money has to through several intermediate steps on the way to us. Some options we can do for you now: 1) We could give you a free Johnny account instead of Tommy, and then when the donation comes through we could get you moved over to Tommy. 2) We could give you a free Tommy account now, and then if the donation doesn't come through within the next week we can move you to Johnny, or you can try donating again. Let us know how you'd like to proceed.
  10. That rule only applies to Plesk accounts on Johnny or Tommy. VPS are allowed to send unlimited emails by default unless we start receiving spam reports for them.
  11. That isn't your VPS IP address. It's a Cloudflare IP and they don't proxy port 465 for your mail. You need to connect to your VPS directly for mail.
  12. What do you see when you go to http://portquiz.net:1373/ in a browser?
  13. Did you donate for your Tommy account at https://heliohost.org/tommy/ or some other page?
  14. Sounds like a good plan. Unsuspended. Let us know if you need help with anything.
  15. What have you done so far to reduce the load that your site causes?
  16. Try this Login > Continue to Plesk > Databases > Add database Then fill out the form with usernames, password, and at the bottom of the page make sure you select the option "Allow remote connections from any host". Once the database is created and you have enabled remote connections you should be able to connect remotely with settings like username=r2utechnologies_user database=r2utechnologies_db port=3306 host=65.19.154.94 password=<set in Plesk>
  17. Here's what your Filezilla settings should look like. Here's what sftp command should look like root@control [~]# sftp -oPort=1373 an4s911@tommy2.heliohost.org The authenticity of host '[tommy2.heliohost.org]:1373 ([2001:470:1:1ee::2002]:1373)' can't be established. ED25519 key fingerprint is SHA256:XYCOOviohYA+fYhxWGH8qb+XrhhXnhaEKbP0J4CdGEw. This key is not known by any other names Are you sure you want to continue connecting (yes/no/[fingerprint])? yes Warning: Permanently added '[tommy2.heliohost.org]:1373' (ED25519) to the list of known hosts. an4s911@tommy2.heliohost.org's password: One common mistake that Wolstech didn't already mention is your username is all lowercase so if you try something like username An4s911 it will block you for trying to bruteforce our server.
  18. DKIM, SPF, and DMARC have been set up for the domain greenroyaal.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  19. Since the Wordpress install is specifically meant to be a store to sell 20k items, I'm pretty sure disabling WooCommerce plugins would disable the entire point of the site. I think the 100% full hard drive is more of a concern right now.
  20. That's fine. I just needed to make sure you had a good reason for all this, and weren't just screwing around with us or something. Remote access enabled. host=65.19.154.94 port=5432 username=fudobi_admin_suteki dbname=fudobi_suteki password=<set in Plesk>
  21. There is 23 GB in cache and 8 GB in uploads. Is that what you would expect? 12K ./boost-cache 16K ./webtoffee_iew_log 4.0K ./upgrade 23G ./cache 12K ./wpo-cache 16K ./webtoffee_export 20K ./webtoffee_import 331M ./plugins 208K ./wp-rocket-config 13M ./themes 9.7M ./languages 8.0G ./uploads 56K ./mu-plugins 4.0K ./upgrade-temp-backup
  22. You filled your 50 GB entirely so that's why nothing is working anymore. /dev/mapper/ubuntu--vg-ubuntu--lv 46G 44G 0 100% /
  23. Why not reuse a database that already has remote access enabled? Why do you need 8 different databases?
  24. DKIM, SPF, and DMARC have been set up for the domain marckeeley.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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