Krydos

During the recent upgrade of the Tommy server we identified a bug partway through the move that caused SFTP to not work correctly after the account was on the new server. We fixed the bug in the move process, but several hundred accounts were moved prior to the fix. If your account was moved early in the migration, SFTP probably hasn't been working for you for the last week or so. We're happy to announce that all of the accounts on Tommy should now have functional SFTP again. If you're still having issues please let us know so we can take a closer look at your particular account.

Does it work now?

If you're going to run commands designed to be run on a VPS you should get a VPS to run them on https://heliohost.org/vps/ If you want to use Node.js on the free shared hosting you should follow the guide that we wrote to use Node.js on the free shared hosting https://wiki.helionet.org/tutorials/node.js

It looks like you started these two processes npm run start node index.js and they were running up until 2 hours ago. When you start processes that never exit they ... never exit. If you want to run a Node.js website we strongly recommend following the guide that we wrote https://wiki.helionet.org/tutorials/node.js It uses Passenger which means if you don't get any page hits for 5-10 minutes your Node.js processes are killed and when someone views your website again they are started again. Unless you are getting constant visitors to your website every few minutes it will save you massive amounts of memory usage. If you follow some random Node.js guide on the internet they will most likely tell you to run a command like the above that never exits, and you will most likely end up suspended. If you didn't run the above commands then you should change your password because someone else has access to your account.

Remote access enabled. host=65.19.154.90 port=5432 username=pyepezc1_pabloDB dbname=pyepezc1_EnsayoDB password=<set in Plesk> host=65.19.154.90 port=5432 username=pyepezc1_pablo dbname=pyepezc1_album password=<set in Plesk>

Yes, I just whitelisted the IP. We upgraded the firewall when we upgraded the server, so there must be some rule in the new firewall software that was blocking you.

This was resolved via Discord. Apparently the user tried several different browsers and several different laptops and several different internet connections, but eventually it worked. Neither KazVee nor me could reproduce the issue this person was seeing, and I even reset this account myself to see if there was something unique about the account that was causing the issue, but the reset worked for me. I'm pretty sure there is nothing wrong with this account or our reset process.

Does it work now?

It was fixed for everyone who was moved after you. You haven't been moved again since the fix.

What is the IP address or domain of the remote server?

Remote access enabled. host=65.19.154.90 port=5432 username=peterlasvera_admin dbname=peterlasvera_dacen password=<set in Plesk> We do plan on adding remote PostgreSQL copying when moving between servers in the future so you won't have to request it again.

Is there a better way for us to contact you for important stuff like this since you ignored our emails, news posts on your dashboard, news posts on our main website, news posts on this forum, our RSS feed, Facebook posts, Twitter posts, Discord pings, etc. etc.? We've been trying to let everyone know for nearly a month now that the old server was being retired, and you still managed to not notice until it was actually powered off. Anyways, luckily for you the old server hadn't been fully deleted yet, so I was able to create a backup and placed your database in .sql format in your home directory.

DKIM, SPF, and DMARC have been set up for the domain bigrigexpress.us.to. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

DKIM, SPF, and DMARC have been set up for the domain palaciospoa.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your donation hasn't been verified yet. It seems like Microsoft points take about 2 months to verify. Right now donations before July 31st have been posted on our reports. We expect the August donations to come through sometime in the next few days hopefully.

Can you login to SFTP now? Also it's possible that your SFTP password has gotten out of sync with your Plesk password so you can change the SFTP password through Plesk by going to Login > Continue to Plesk > Websites & Domains > [main domain] > Dashboard > Connection Info > System User Credentials > Edit Password

Oh, are you uploading files to Tommy or uploading files from Tommy to some other server? I assumed you were uploading files from your home PC or something to Tommy.

While you try to figure out images, I went ahead and tested passive insecure FTP on Tommy, and it works fine to upload or download files. If I switch to active mode insecure FTP I can confirm that the connection works, but data doesn't get transferred and results in an empty 0 byte file as expected, because we intentionally disabled it.

If you need to send us an image you'll need to send us a link to an image hosting service, such as imgur.com. It might be easier to just login to your forum account at https://helionet.org and post the image that way though.

WSGI control access has been enabled on the domain dmbsoft.helioho.st. To restart your Flask app and load new code changes in simply edit /home/dmbsoft.helioho.st/httpdocs/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

There is no module with the name PIL, but I suspect you mean pillow. If you request additional modules in the future please use their actual name to save us some time trying to figure out what you mean. The module pillow has been installed on Tommy's Python 3.12. You can see the current list of installed modules and their versions at https://krydos1.heliohost.org/pyinfo/info3.12.py

Are you using active FTP or passive FTP? We recently disabled active FTP, so if you switch to passive it should start working.

Have you read the news we posted 17 days ago https://helionet.org/index/topic/62191-tommy-upgrade/ so that people could prepare for the software changes prior to actually being moved? Your error logs will provide actual info, but a random guess is maybe you're still trying to use a version of Python that doesn't exist anymore?

Can you use SFTP or FTPS? FTP is not secure.

Just to give you an update, we do have access to the Microsoft points donations information, but it seems to take a really long time to get to us. The latest data we have are these donations from July 26th It says that disbursements are sent at the end of the month so I suspect the August donations will be sent soon.