Krydos

Accounts are not and will not be deleted or suspended on Johnny until after he has been back online and stable for a while.

Done.

That script only lets you delete your account when the server is online because it checks to see if you can successfully log in first before it deletes. Since the server is offline it won't work. I have deleted your account manually.

Stevie has had 18 minutes of downtime in the last week and 0 minutes of downtime in the last 4 days. Something else must be going on. Have you tried visiting your site through a proxy or from a different computer?

httpupdate.cpanel.net is the url that cPanel uses to upgrade itself. Those IP addreses if you open them in a browser all lead to the latest version of the cPanel software. As far as how to see your site's visitors IP addresses I would recommend installing google analytics or something similar because they have a lot of powerful tools for analyzing the data instead of figuring it all out yourself. Another option is to add some simple code to your pages to log the IP addresses. Perhaps something like this http://www.ebrueggem...site_access_log

Your account is currently using 263 MB; 262MB of which is in public_html. I also noticed that you now have at least two accounts. Each user is allowed to have one account. Which account would you like to keep and which account(s) would you like me to delete for you?

As predicted your site is working now. If you're still seeing the queued page don't forget to clear your browser cache or view your site through a proxy to see what the rest of the world is seeing.

If you're referring to MySQL max_user_connections that error is most likely because your code has bugs in it that don't close the open MySQL connections. The server settings are fine, and there are hundreds of websites that have way more traffic than your site and use MySQL more than your site and they don't get those errors.

A warning system for people before they get suspended for high load, high mysql, too many emails, exceeding 500 MB limit, etc. is one of the projects we were working on before Johnny decided to take a break. I took a quick look at your account and there are literally hundreds of accounts causing more load than yours so I wouldn't worry too much.

If you post what the problem was and what you did to fix it, then it would greatly benefit anyone in the future who is experiencing a similar problem and finds this post through a search.

That quote was from this post http://www.helionet....dpost__p__83359 on September 24th. Quite a lot has changed since that small 10 minutes downtime almost two weeks ago. Stevie currently has 99.82% uptime. If you need uptime we recommend you create your account on that server. Furthermore, we don't guarantee any level of uptime. In fact the terms of service http://wiki.helionet.org/Terms, which all creators of accounts must agree to prior to the account being created, plainly state: You're free to do what you want. I've looked through the AdminCP and the Moderator sections looking for any deleted posts by you and cannot find any. As a policy we only delete spam posts for like viagra or other weird bot stuff like that. We edit posts to remove profanity, but apart from that we don't censor anything that anyone wants to say about us. I have no idea where all this anger is coming from. Yes, I think it's incredibly frustrating that Johnny has crashed too, but ranting and raving on the forums does not encourage the administration to spend more time volunteering their efforts to keep Heliohost functional. In fact instead of working on Johnny I have spent a few minutes responding to you instead. What is a better use of my time do you think? In my opinion this behaviour is like if we were instead giving away free ice cream on a hot summer day. Then your cone breaks and you don't get to eat your ice cream so you start screaming that no one else should try the free ice cream either. I don't know, maybe it's not a very good analogy, but you could read this if you want to http://s3.zetaboards...p=7200&t=304216 EDIT: All issues resolved through PMs.

Everything looks like it's set up correctly, but the domain says it was added about 12 hours ago. Did you change your main domain earlier today or something? Anyways, give it another 12 hours (to make a total of 24 hours) without changing anything and then let us know if it's still not working.

You had multiple php processes that had been running for 11+ hours. You might want to check your code to make sure there isn't anything that would cause it. I killed the processes for you.

Does it work now?

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Yeah, it looks like you managed to get your new account created right before Johnny started having issues. See http://www.helionet.org/index/topic/13575-more-johnny-issues/ and http://www.helionet.org/index/topic/13561-internal-error-on-login-to-cpanel-webmail-johnny/

It doesn't take an administrator to fix that for you because you can do it yourself. Just click this link http://stevie.heliohost.org:2082/frontend/x3/cron/index.html then scroll to the bottom of the page and click delete on any or all of the cron jobs you find listed there.

Your account isn't suspended. It sounds like you're having the same issue as reported in this thread http://www.helionet.org/index/topic/13561-internal-error-on-login-to-cpanel-webmail-johnny/ The admins are working on it.

You account hasn't been created yet. Until your account is created you can check it's status in the creation queue by typing your username into this tool http://www.heliohost.org/home/support/scripts/status Obviously you won't be able to log in or reset the password of an account that hasn't even been created.

Your website is working for me, and your account shows active in the database. Are you still having problems with your account?

Your account was suspended for inactivity, because the last time you logged in to your account was September 3rd. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

Forum accounts and hosting accounts are not connected. If you create a hosting account you don't necessarily even have to make a forum account unless you need to request java, or your accounts gets suspended, or you need help with something. If your hosting account gets suspended it has no effect on your forum account. Anyways, glad you figured out the reactivation script on your own. Remember to log in to your account at least once every 30 days and it won't get suspended for inactivity again.

Your account was suspended for inactivity, because the last time you logged into your account was August 11th. To reactivate your account, please visit http://www.heliohost...t/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.

Yes, each account can have an unlimited number of subdomains, addon domains, or parked domains (or any combination of all of the above.) You may only have one username.heliohost.org domain though.

Your account was suspended for inactivity, because the last time you logged into your account was August 30th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -- Please spare a few minutes to take our brief survey: http://feedback.helionet.org/ Your participation in this survey is greatly appreciated.