Krydos

Name Server:DNS.PARKPAGE.FOUNDATIONAPI.COM Name Server:DNS2.PARKPAGE.FOUNDATIONAPI.COM Please set your nameservers to ns1.heliohost.org ns2.heliohost.org

How does this look? http://guardmed.heliohost.org/HelloWorld/ Sorry for the delay; was busy with the holidays.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was suspended for high load again. This is the third time your account has been suspended for high load, and because of this your domains may show queued or suspended for up to 24 hours. If they are still showing queued/suspended after 24 hours please remember to clear your browser cache. This additional queued/suspension time is due to your repeated overuse of server resources. I have unsuspended your account and you should now be able to log in at http://heliohost.org/

Your account was still partially suspended from the last suspension (probably from inactivity) and you aren't able to reset the password or login while an account is suspended. I have manually unsuspended your account. Try logging in now, and if it doesn't work try resetting your password again. Let us know if you're still having issues logging in.

Umm, it wouldn't be much of a suspension if you could still log in. When an account is suspended whatever the reason is, the password is scrambled to prevent the user from logging in. When an account is unsuspended the scrambled password is restored to what it was before reallowing access for the user to log in.

That's because you're hitting the process limit. When you have too many processes already running and php tries to create a new process it gives a 500 error. That's because the process limit is higher on Johnny. By limiting the processes on Stevie we are able to make sure that one account doesn't hog all the resources on the entire server. That's part of the reason Stevie has 99.9% uptime and Johnny has 85% uptime. Do you want a higher process limit or do you want better uptime? You can't have both. Sure, they're allowed, but they have a very high chance of getting you suspended, because they have a tendency to cause a lot of load. I never really understand why people think they need their own proxy anyways. There are already several million free proxies on the internet at any given point that you can use, why do you need to risk your account getting suspended to run your own?

First of all, you've got to realize that you're using a service located on the west coast of the US. Generally we aren't awake at 12:09am, 4:10am, etc like you are in Ukraine. Your account was still partially suspended from the last suspension (probably from inactivity) and you aren't able to reset the password or login while an account is suspended. I have manually unsuspended your account. Try logging in now, and if it doesn't work try resetting your password again. Let us know if you're still having issues logging in.

Yeah, after the "tracer" command it looks like the error message is something along the lines of "tracer doesn't match any internal or external programs or batch files."

Are you logged into FTP, cPanel, mail, phpmyadmin, etc when the 500 errors occur?

Your site is loading fine for me. Maybe you need to clear your browser cache? FTP is working fine for me too. In fact I can see that you have two FTP connections currently open...

Yeah, it's working fine for me too. Based on the IP address in the screenshots his website is on Stevie. @princer134, are those screenshots all taken from the same computer indicating that the issue comes and goes, or are they from different users indicating that some users can always connect and some cannot?

I've never used tuberculosis ... err ... thunderbird before, but maybe it's having an issue with Stevie's self-signed ssl certificate. Have you tried connecting without ssl to mail.yourdomain.extension? Most mail clients just pop up a warning message the first time you try to connect to a self-signed ssl certificate and once you approve it it works forever, but maybe "TB" doesn't work that way.

Don't know what else to tell you then. Djbob (one of the administrators) has a trip planned to perform a hardware upgrade that should help reduce the load the next time he's in the same state as the servers. Some days on Johnny are better than others. It all just depends on how much load everyone is causing.

You know you're only allowed to have one account unless you request permission to have one account on Stevie and one account on Johnny and have a good reason for needing them both, right? I don't see any requests in your post history... This downtime was caused by a malicious user named Eduardoh, and a perl script that he wrote to try to crash the server. You can thank him yourself.

Fixed.

I was waiting for your to answer Shinryuu's questions, but since you were taking so long to get back with the info I decided to check your account status. That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

Your account was suspended for the following reason: Malware. 1 file(s). HTML.Iframe-63 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

You tried logging in with the wrong password so many times that the system locked you out for several weeks. I have reset the brute force protection on your account, but it won't matter if you continue using the wrong password to log in over and over. A common cause of wrong password login attempts is saving your password into an FTP client, and then changing your password but not updating the saved password. A lot of the popular FTP clients just keep trying to log in over and over even though it isn't working and you can get locked out like this fairly quickly. Let us know if you're still unable to log in.

Basically the Johnny server is our more experimental server. That's why there are the all the warnings on the creation page. And we also put the server uptime right there too, which Stevie is currently 99.93% uptime, and Johnny is 89% uptime. Before we had Johnny available Stevie was just as unstable as Johnny is now, but by buying another server we can have one fast server that focuses on uptime and stability and another server that focuses on offering all available services no matter the consequences. It should also be noted that users on Stevie have a much higher chance of being suspended because if one account is hogging all the resources it slows everything down for everyone else. On Johnny you're allowed a lot more leniency and only the most severe cases get suspended. If you decide you want to move to Stevie here are the instructions. http://wiki.helionet.org/Moving_your_account

It might be related to http://www.helionet.org/index/topic/14446-solved-stevie-mail-server-down/ Is it working now?

Alright, is it working for everyone now?

CPanel loads slowly when the server is experiencing high load. Johnny has had high load on and off all day so that definitely explains that.

It's loading as fast as ever for me, and there hasn't been any high load on Stevie today. Could you post a traceroute to the server to rule out network latency?

It might be a good idea to send an email to the user when an account is deleted I think. It seems most people who queue their account for deletion would like to know once it's deleted. We'll have to look into that.