Krydos

The recommended way to log in is via http://heliohost.org/ If you try once with the username and password you choose when you created your account and it says invalid login try visiting http://johnny.heliohost.org:2082/ and clicking the "Reset Password" link. If you are unable to successfully login after resetting your password let us know and we can manually reset your password for you.

I'm not a java/jsp expert, but we've offered java for about eight years and to the best of my knowledge no one has ever figured out how to get a working java servlet deployed without admin assistance. Java server pages .jsp files work fine if you just upload them to a java enabled account though. If you figure out a way to get a servlet deployed on your own let us know. We are working on a cPanel plugin that would allow users to deploy their own applications though.

Can you explain what wow.shanhaigame.com is for then? The report that we received said it was a phishing site for the real site located at http://www.battlenet.com.cn/zh/ Our staff compared the two sites, and agreed that it looked like a phishing site. If you have an explanation for why your site looks exactly the same then we can take a closer inspection to verify your explanation.

Deployed. http://infopar.heliohost.org/catechesi/ but it doesn't seem to be working right.

It depends on what account you have and which server you are on. To find your particular login information follow these steps. Log into your account at http://heliohost.org/ Under the "Files" header click the "FTP Accounts" icon. Scroll down to the header "Special FTP Accounts" and click "Configure FTP Client" to the right of your username. Use the username, domain, and port that is displayed in your FTP client. The password for this special account will be the same as your cPanel login that you used in step 1.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

When an account is suspended the password is scrambled on purpose to prevent the account owner from being able to log in. We received a credible report from google that you account was hosting illegal malicious software or scripts on our server which violates our Terms of Service. Since your account was found to be in violation of the ToS we terminated your website and your access to your data. You will never be able to log into that account again, nor will you ever receive any data from that account. Hopefully that explaination can make it a bit clearer to you.

Is it working now?

Your IP was blocked on April 1st for connecting to FTP 259 times in less than 24 hours. It's fine to connect to FTP that many times if you have a legitimate reason, but you should let us know in advance so your IP won't get blocked. Generally when we see that volume of FTP connections coming from one IP address that quickly it indicates a brute force attack to try to gain illegal access to data on our servers. I have unblocked your IP address so your site and cPanel should now be accessible to you again. If you expect this volume of FTP connections to continue in the future you should post to let us know what you use all those connections for and that way we can whitelist your account for unlimited FTP usage.

Please post the following information: Your cPanel username Your main domain The server that you are on

Believe it or not, we do still officially support Frontpage because it gets us more points on some free webhost ranking sites. I just wasn't aware that anyone was still using it.

Done.

The IP address that you posted from is not blocked in any way, but like Shinryuu said a lot of the reasons for getting an IP blocked would be temporary so it might have just cleared on its own. If you still cannot connect to your account from a certain location I can check another IP for you if you wish. Either post the IP address or you can just make a post from that IP.

Well, I would recommend talking to the person who wrote the plugin because it sounds like it might have broken your MyBB when you installed it. You might also have some luck asking this question on a MyBB support forum because there might be others who have installed the same plugin and had the same problems. Finally, if neither of those options bring you positive results I would recmmend deleting your MyBB install and either restoring a backup from before you installed that plugin or if you have no such backup simply start a fresh MyBB installation and know not to install that plugin next time.

Your account is not suspended. The reason your domain is not working is because you don't have your nameservers set correctly. If you had done this step correctly you would be able to see it with this link http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=fxlweb.com&rec=NS You should use ns1.heliohost.org and ns2.heliohost.org if you wish to host that domain on your account.

Your account is not suspended or queued, but rather active and working fine. What link are you using to log in, and what link did you use to try to reset your password?

Well, if your account was suspended for using too much /tmp perhaps the best option would be to not use /tmp.

The unsuspend script doesn't always work right when someone renews when the load is really high. Is everything working now?

No.

Your account is showing up as clean now. Thank you for taking care of this.

A link to download a full backup of your account has been emailed to your contact email address. Your account has also been moved to Johnny and unsuspended and you should be able to log in at http://heliohost.org/

No, Heliohost definitely doesn't block cloudlfare IPs. I have cloudflare set up on several of my own domains hosted on Heliohost and they are all working fine. Perhaps your cloudflare settings are incorrect?

If you got that error trying to create a new account then it probably means that your old account had not been deleted yet. Yes, most deletions take place in the range between 5 seconds and 24 hours, but during extended sessions of high load it can sometimes take even longer for an account to be deleted. If you take a look at http://heliohost.grd.net.pl/monitor/ you can see that Johnny has been experiencing quite a bit of high load lately. I have checked, and your old account on Johnny with the domain randomforo.com has now been deleted and you should be able to create your new account using the same domain now. If you encounter any further errors let us know and we can take another look.