Krydos

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was suspended for the following reason: Malware. 1 file(s). WIN.Trojan.Zapchast-1003 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 2 file(s). Win.Trojan.Agent-31016 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account is showing up as clean now. Thank you for taking care of this.

Indeed, it still was. Try now. Your 24 hour timer starts from the time of this post since apparently I didn't get it unsuspended the first time.

Your account was suspended for the following reason: Malware. 4 file(s). WIN.Trojan.Zapchast-107 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

So, did installing a webmail on your account do what you were describing?

Your topic wasn't closed it was marked as solved, and then when you said that the password didn't work the solved flag was removed indicating that the issue wasn't resolved and there was still work needing to be done in that thread. Anyways, your password has been reset manually again and emailed to your contact address. Let us know if you're still having issues logging in, but I did test logging into your account with the password I am sending you and it worked fine for me.

Granted. Go ahead and create your Johnny account.

I see that your old account has been deleted, and a new account with the same information has been created. Furthermore, I see that your site is no longer displaying 403 errors so whatever the problem was recreating your account and/or restoring your site from a backup fixed it. Marking this topic as solved.

I have several accounts for testing, all of which have email addresses that were created specifically to make that account and I've never used those email addresses for anything other than creating that one account, and I've never received any emails other than the registration emails. Furthermore, Heliohost does not sell or trade any email addresses or any other personal information we receive. So you think the entire system is hacked just because of one email you received? We will check out everything to make sure there is no security risk, but at this time there appears to be no breach.

Your account was suspended for inactivity, because the last time you logged in was October 18th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Alright, your password has been manually reset, and the login information has been emailed to the gmail account that you had listed as your contact address. Let us know if you're still having problems logging in.

MySQL database port is 3306.

Well, the renew url definitely worked, because yesterday when you posted your account was suspended for inactivity, and now it has been reactivated and it's not suspended anymore. That's exactly how it would behave if you tried to reset your password while your account was suspended. That's by design, because you can't log into a suspended account nor can you reset the password on it. Have you tried resetting the password since you reactivated it?

Suspended. Here is the email address that the login information (if anyone fell for it) was being sent to oluchiglo2@postino.net

The policy for having one account on Stevie and one account on Johnny is you must post in the Customer Service forum and clearly state your reason for wanting two accounts. I'm guessing your reason is something along the lines of, "People need help with Ror, and I want to try it out to see if I can help them." If that's the case, or if it's close just make the post so future admins/mods have a record of it and you won't end up getting suspended for having more than one account.

I assume you're referring to this Which I interpreted to mean, "When I go to that link I see an index page listing all the files in the directory." Based on your response, and now this post, I'm guessing you interpreted it to mean that he was going to ssh into your account and take a look at your files. If that's what you think is going on then the answer to how long it will take is an infinite amount of time because moderators do not have access to ssh. Perhaps Ice IT can enlighten us to what he actually meant. You can post as many times as you want, but it should be pretty obvious by now that there aren't any RoR experts lurking around to help you. I know of at least two RoR experts who *used* to lurk around these parts, but they haven't seen your questions, I guess. I would recommend finding a forum specifically for ruby and RoR and see if they can help you. Then you can learn a ton and bring your wealth of knowledge back to Heliohost and when the next person has a question about RoR you will be the expert that can answer it!

Suspended.

Please clear your cache. Your account is not suspended.

Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account was suspended for inactivity, because the last time you logged in was October 22nd. You don't need a password reset, but if you want to reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account is not suspended. The reason you can't view your hosted domain is because co.cc went out of business as noted in the news http://www.helionet.org/index/topic/13972-cocc-offline/ If you would like to change your main domain you can use this link http://www.heliohost.org/home/support/scripts/domain

Html files won't work right in cgi-bin because cgi-bin is only for executables and when an html file is executed it's going to result in a 500 error. However, if you create a file named survey.html and give it the contents: #!/usr/bin/perl print "Content-type:text/html\r\n\r\n"; print '<html>'; print '<head>'; print '<title>Survey</title>'; print '</head>'; print '<body>'; print 'This is a survey...'; print '</body>'; print '</html>'; It will work.