Krydos

Try this: 1. Login at https://heliohost.org/login/ 2. Continue to Plesk. 3. Websites & Domains from left menu. 4. Click your domain. 5. Click dashboard under your domain. 6. Click Connection Info. 7. Under system user credentials click the edit pencil to the right of password. 8. Enter a new password. 9. Try logging in to web-stats with username palaciospoa (all lower case letters) and the new password you just set. Let us know if it works.

Users cannot add domains on their own yet, but it's being worked on. We'll make a news announcement when it is done. I have added the domain for you, but it won't work until you fix the DNS. You can either 1. User our nameservers by setting your NS records to ns1.heliohost.org and ns2.heliohost.org and deleting any other NS records you may have. 2. If you want to use external DNS, Cloudflare is a popular free option, you can create an A record pointed to the IPv4 listed in Plesk, and an AAAA record pointed to the IPv6 listed in Plesk. Once the DNS is fixed your domain should start working in about 2 hours.

Are you using any accented characters or UTF-8 characters? We recommend just using ASCII characters for passwords.

I changed your password like I explained and I can login to your stats now just fine. You can reset your password at https://heliohost.org/reset/

By default the webstats are protected by your FTP password. You have two options if you can't login. 1. Change your password. Sometimes the passwords can get out of sync, where you can login to one thing, but not another. If you change your password it should sync everything up so they all use the same password again. 2. Disable password protection on the webstats entirely. If you do this you'll need to wait up to 2 hours for the password protection to go away, and then anyone can see your webstats. Only do this if you don't have private data in your webstats since every random bot on the internet will be able to access it. If you can't login to the forum you can reset your forum password with this link. https://helionet.org/index/lostpassword/ Keep in mind this link only changes your forum password, not your FTP or Plesk passwords, etc.

You could either contact PayPal support and see what they have to say about it, or you can use this Stripe link to try to pay again https://buy.stripe.com/6oU7sNcs6207fjP1udco009 I understand that the Stripe link says $2 and the dashboard says $1, but the dashboard will be updated to the new pricing soon anyways, and I don't want to create a $1 Stripe link that will only be used once and then deleted in a week or whatever.

The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested.

Did you get the email we sent you on 2025-07-18?

Signups opened on 2025-07-21 00:00:00.011 UTC and closed at 2025-07-21 00:57:35.379 UTC which is 57 minutes, 35 seconds, and 368 milliseconds. Free signups open every 12 hours. Sometimes they fill pretty quickly like you've noticed. Other times they stay open for quite a while. It usually takes people a few tries before they can get a free account. The trick is trying to signup when no one else is trying to signup, like yesterday.

Free signups were open for 57 minutes yesterday. Maybe you should have tried signing up then?

Your rebuild with Ubuntu 24 has been started and you'll get an email in a few minutes when it is done. Let us know if you need help with anything else.

What error did you get while signing up for the Tommy plan?

Thank you for increasing your Morty balance. Since you paid $20 I added $25.2631 to your balance which was $1.3282. So your total is $26.5913 now. Based on the load from the last month that should last you about 808 days or until 2027-10-07. We'll email you when you get low.

Added.

I did apt update and apt upgrade on your VPS and everything seems to be fixed now. All of your domains are working except wordpresscenter.net. It looks like that domain expires in 5 days so maybe it needs to be renewed before it will work.

Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>

Your current balance was $18.0122. You paid $10, which means you get +$12 credit which brings your total to $30.0122. Based on the load for the last month that balance should keep your Morty account active for 912 days, which is roughly 2028-01-18. We will email you when your balance gets low.

I took a quick look around, and it looks pretty thoroughly broken. You'll probably need to do a rebuild. I recommend taking a backup of any files you need. Let us know when you're ready to proceed.

Sorry to hear about your donation issues. If you want to add an additional year to your Morty account you can use this link https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 That should charge you $10, and then we'll credit your account with +$12 balance. Let us know if it works for you.

They answered on Discord

https://heliohost.org/dashboard/upgrade/

No problem.

Try something like this python3 -m venv .venv source .venv/bin/activate pip3 install python-telegram-bot pillow pytesseract requests email-validator python-dotenv

The command is working fine, it's just letting you know that you should use a virtual environment. Parts of the operating system use Python too so if you change the versions or install random stuff to environment that the operating system uses you could break the whole VPS. Here is a guide for how to create a virtual environment and install modules with pip inside it. https://packaging.python.org/en/latest/guides/installing-using-pip-and-virtual-environments/

What error do you get when you try running that yourself via SSH?