Krydos

Please post the following information: Your cPanel username Your main domain The server that you are on If your server is Stevie he is having some issues right now http://www.helionet.org/index/topic/26726-stevie-didnt-boot/

Johhny and Tommy use the same nameserver settings as Stevie, ns1.heliohost.org and ns2.heliohost.org. The rest of the settings we've already taken care of. You should be good to go. Let us know if you need any other help with anything though.

It looks like you tried to change your main domain to "nyten" which failed because it's not a valid domain. I have changed your domain to "nyten.heliohost.org" for you.

It caught us by surprise too. Stevie didn't give us any warning at all. Just crashed all of a sudden. Yes, you can create a new account on Tommy and restore your latest backup. If you would like to use the same username, domain, or email address let us know so we can free them up for you. Tommy has had 99.9% uptime for the last couple months since he was built and new Johnny has had 99.9% uptime for the last week or so since he's been rebuilt. We hope that these new servers will have as consistently high uptime as Stevie had for many years to come. Getting everyone access to their files is our highest priority, but Stevie is being really uncooperative. We will make a news post as soon as we make any progress. You can follow us on Twitter https://twitter.com/heliohost like us on Facebook https://www.facebook.com/HelioHost.org or just check our news posts occasionally http://www.helionet.org/index/forum/1-news/ to see how it's coming along.

Invitation sent. That username, and domain are now available to create your Tommy account.

Yes, when Stevie comes back up we should be able to access the information on him. Done.

We've been looking for an alternate to paypal for a while as there are many countries where our users are unable to use it because it isn't available. Do you have any suggestions?

qpython.net is now available to add to your account.

@Wolstech, turns out the ACP didn't have the required permissions to change passwords on new Johnny. It's fixed now. Thanks for noticing the bug. @piwowap, now that I fixed the above bug the reset password page https://heliohost.org/reset/ should work now. Let us know if you're still unable to reset your password and log in.

That username, and domain are now available to create a new account.

Yes, we are doing everything we can to get Stevie back online. Worst case scenario it might be until January when we can get an admin to California to fix the server in person.

Nope, if you register matyka.heliohost.org on Tommy when Stevie comes back online traffic will continue to go to Tommy.

You account is located on Stevie which is currently down http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ so you won't be able to log in until the server is back online.

Yes, but an admin needs to change the email on your Stevie account first otherwise there will be a conflict.

Done. Done. Let us know if you need help with anything else or if you need your Tommy invite resent.

Yes. We encourage you to. Let us know if you need any help.

That means you have a Stevie account using the same email address that you made the donation with. The system assumes you're trying to validate the existing account, and then fails because Stevie is offline. We can either change the email address on your Stevie account, or resend the invitation to another email address. How would you like to proceed?

Do you have a link to a test script that is throwing that error I can check?

The account creation failed since your domain had not been removed yet. I requeued the account and it looks like it worked this time. Are you able to log in?

Try installing it through cpanel https://johnny.heliohost.org:2083/frontend/paper_lantern/module_installers/search.html?lang=perl&searchtype=1&searchterm=dbd%3A%3Amysql&itemsperpage=32768 Let us know if you still need help.

If you would like to use luisloureiro.heliohost.org I have made it available. If you would like to use the same username we'd have to rename this forum account, or you can just use a different username. Just create a new account https://heliohost.org/signup/ and restore your backup. A donation of any amount will get you a Tommy invite. We appreciate anything you can spare. Just go to https://www.paypal.me/HelioHost and you can use an existing paypal account or type in a credit card in paypal. Keep in mind whatever email address you send us the money from is the address that will receive the Tommy invite.

From the news http://www.helionet.org/index/topic/26727-johnnys-rebirth/

No problem. Let us know if you need help with anything else.

No one has any access to Stevie's files at the moment. You'll just have to use your most recent backup until we get him functioning again. Sorry.

Your domain has been changed to pit10.heliohost.org