Krydos
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Posts
25,179 -
Joined
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Last visited
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Days Won
900
Everything posted by Krydos
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Johnny crashed on September 14th http://www.helionet.org/index/topic/25748-johnny-usr/ Went up and down a few times for a few days, and then everything other than FTP stopped working on September 20th http://www.helionet.org/index/topic/25786-johnny-backups/ We gave people 72 days to download backups via FTP, and then we rebuilt Johnny as we said we were going to do in the news post.
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Good guess! Validating Username...(XID rej3vv) “2lafl” is not a valid username on this system. I have requeued your account with the username lafl. Your site is functional http://luisloureiro.heliohost.org/
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The Tommy invite has been resent, and you should be good to go to create your Tommy account using your previous Stevie information. Let us know if you need help with anything else.
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That username, domain, and email should be available to create a new account. Let us know if you need any further assistance.
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You are not blocked. Try resetting your password here https://tommy.heliohost.org:2083/
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Your domain has been changed to http://sylvain.heliohost.org/
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[Solved] Server Migration Away From Stevie Request
Krydos replied to missale2's topic in Customer Service
You should be able to create a new account using that information. Let us know if you need help with anything else. -
A link to your backup has been PM'd to you.
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[Solved] I Can't Log In Cp Panel Since Stevie Crashed.
Krydos replied to janisek72's topic in Customer Service
You should now be able to park tackbyjana.com on your Johnny account. -
When a server is offline the inactivity suspension are halted.
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You can host as many domains as you want on your one account. I highly recommend you don't change your main domain, but rather just use parked domains and addon domains. That's just my personal preference though. Sometimes people really need to change their main domain, but there really isn't any good reason to.
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We have no reason to believe that the data on Stevie hard drives is gone. He's just refusing to boot up. So once we get him functional there is a good possibility that your data will be recoverable, but we don't know how long that will take. The easiest way to restore a database backup is through phppgsql. Just upload your .sql file and process it into your new database.
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Yeah, we've been looking in to some alternatives to paypal.
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That means the email address was already used on a Stevie account. I have changed your Stevie email address and sent a new Tommy invite. Let us know if you're still having trouble creating your new account.
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[Solved] Unable To Login Old Account
Krydos replied to vietstar's topic in Suspended and Queued Accounts
At midnight UTC go to https://heliohost.org/signup/ and create an account. Signups are limited and fill up pretty fast. -
Another option for you is we're offering closed beta invites to our flagship server, Tommy, to anyone who donates any amount. We really appreciate any donations we get because the only money Heliohost makes is from ad revenue and donations. All the donations we get we put into fixing our existing servers and buying new servers like we did earlier this year. If you can make a donation you can go to https://www.paypal.me/HelioHost and you will receive an invite to Tommy within 24 hours. This invite allows you to create an account instantly without having to wait for midnight UTC or hope you can create your account fast enough before signups close again on Johnny.
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I don't see a donation from that email address. Did you get your invite? Keep in mind that the invites go out to the email address that the donation was made from. If you need the invite to go to a different email address post the transaction ID of your donation or I can send an email to the donor address.
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Thanks for pointing that out. I have fixed the links, but while a server is offline you can't delete it so that's why the delete script doesn't work right now. Thanks, we like you too. While the server is offline you won't be able to log in so it always shows invalid login. The domain sylvain.heliohost.org is now available for you to create a new account. The files aren't going to be deleted. We don't know why Stevie won't boot, but we're hopeful we'll be able to recover all the files from him. You'll just need to choose another username when you create your new account unless you want us to rename your forum account. If we could do that automatically for you we would, but we don't have access to the files on Stevie so you'll have to create your new account yourself and restore your most recent backup. Thanks for your patience and understanding during this very unexpected downtime.
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Ok, what do you need then?
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You can also follow us on Twitter https://twitter.com/heliohost or like us on Facebook https://www.facebook.com/HelioHost.org All of our news posts get published there too.
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If you want to stay up on the latest Heliohost news you can follow us on Twitter https://twitter.com/heliohost like us on Facebook https://www.facebook.com/HelioHost.org or just check the news forum occasionally http://www.helionet.org/index/forum/1-news/ We make frequent posts explaining exactly what is happening, and as soon as we make any progress with Stevie we'll let you know.
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There is a limited number of Johnny signups per day to keep the server from becoming overloaded. Signups open at midnight UTC. This page will tell you how long you need to check back. http://bybyron.net/helio/sign-up.php
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The domain ulearnit.org is now available to create your new account. Would you like us to rename your forum username so you can use beebedl as your cpanel username again?
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[Solved] Unable To Login Old Account
Krydos replied to vietstar's topic in Suspended and Queued Accounts
The domain vietstar.tk is now available for you to create your new Johnny account. Would you like me to rename your forum account so you can use the username vietstar again? -
Does it work now?
