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username: lara academico.heliohost.org _______________________ I tried for several months to enter the lara account (academico.heliohost.org). System response that the server was down, however the site was still in the air, without the possibility of entering the cpanel. " Account Status Your account is located on the Johnny server. Due to a catastrophic hardware failure Johnny is currently offline. We are sending an admin to our datacenter to work on the server as soon as possible. We hope to be able to recover all of the user data on Johnny, but it's too early to know if there will be anything to recover. You can follow us on Twitter and like us on Facebookfor the latest news. If you would like to transfer your account to Stevie you may do so by creating a new account. If you need help with anything don't hesitate to ask. Thank you for your patience during this unexpected downtime. " But I have backup. Now the server Johnny is functional again but I can not log in. Question was my account deleted? And if it was excluded how in the database of your system shows that the given email already has an account? I ask for orientation on how it can be resolved.