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Everything posted by Krydos
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Since you're on Tommy your account has AutoSSL. This means that any new domain that you add will get SSL automatically installed within 24 hours, and the certificate will automatically be renewed when it gets close to expiring. There is no admin action required to "turn on the ssl". You can check on the status of your certificate at https://www.sslshopper.com/ssl-checker.html#hostname=portfoliozervas.heliohost.org
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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An invite has already been sent to that email address, but I went ahead and sent another. Be sure to check your spam box. Let us know if you still didn't receive it.
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You can move your account yourself using these instructions http://wiki.helionet.org/Moving_your_account or if you want us to move your account for you we can do so for our donors. Just let us know the transaction ID https://www.heliohost.org/donate/
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Your username is actually ls (not LSlab). Your domain is working as well http://lslab.heliohost.org/ Let us know if you're still having problems getting logged in.
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Tommy offers AutoSSL. This means that any domain you host on Tommy will automatically have SSL installed within 24 hours. It looks like you have cloudflare on your main domain hyper-design.ir though so AutoSSL won't work until you set your nameservers to ns1.heliohost.org and ns2.heliohost.org.
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The cloudflare plugin in cpanel is already inlcuded if you want to use cname like www.intellwares.com. If you want to use cloudflare dns you'll need to change that setting at your domain registrar. To have your email functions managed by someone other than HelioHost you'll need to edit your MX records. Zoho should be able to provide you with the correct values. Let us know if you need help with anything else.
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That IP address isn't currently blocked. Are you still getting the blocked message when you log in at https://www.heliohost.org/login/ ?
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It looks like you were using InnoDB mysql> select engine from information_schema.tables where table_schema = 'moonland_pwdmngr'; +--------+ | engine | +--------+ | InnoDB | | InnoDB | | InnoDB | | InnoDB | | InnoDB | | InnoDB | +--------+ 6 rows in set (0.69 sec) We strongly recommend people use MyISAM for this very reason. Due to high load on Johnny the InnoDB tables crashed, and we were forced to put them into read-only mode. Are you able to take a backup of the database yourself? If not let us know and we can check to see if the system has a backup for you.
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All of our servers offer email services that you can connect to with POP3, IMAP, and SMTP.
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There is malware sending spam emails on your account located at /home/collerpa/public_html/wp-includes/js/tinymce/jyxcplsv.php Malware is really common on wordpress which is one of the many reasons we recommend people don't use it. You'll need to delete your whole wordpress install and start over to make sure the malware is all gone. If you fail to take care of the issue your account will be permanently suspended. Let us know when you're ready to fix the problem and we can unsuspend you.
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Your account creation failed this time due to conflicts with the account maikndk which I'm assuming is you. Let us know if you need help with anything else.
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[HH#378921] Account 'bensourachid@gmail.com' archived
Krydos replied to HelioHost's topic in Email Support
Done. You should now be able to log in and your website should start working within 12 hours. -
It looks like you picked the Johnny server. This is our highest load server, and when the load is really high the login process can timeout and give the invalid login message. This might be what is happening for you. It's best to try to log in when the load is low. You can check the load at http://www.heliohost.org/load/server_load_j.gif Anything less than 15 or so is good. Let us know if you're still having trouble logging in even when the load is low.
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[HH#75113] would it be possible to install these packages for me please?
Krydos replied to HelioHost's topic in Email Support
Your account is not suspended. You can check the status of your account at https://www.heliohost.org/status/?u=rjsayers -
SSL on Johnny doesn't always work because he is our oldest, slowest, and most overloaded server. We recommend Ricky or Tommy if you need SSL. If you don't want to switch servers the only thing you can do is try over and over. We've seen some accounts that work after a couple tries and some accounts that never work after 30 tries. It's best to try when the load is low. Let us know if you need help with anything else.
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Sorry about that. It looks like the problem was the Johnny server. Since this is our most overloaded and slowest server he has a tendency to encounter bugs like what happened trying to create your account. This doesn't happen on our production servers. I have requeued your account for you and we'll see if it creates successfully this time.
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The forum login is username mizukawa and the password that you picked when you created your account. If you can't log in you can try resetting your forum password at https://www.helionet.org/index/index.php?app=core&module=global§ion=lostpass
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Your domain is not currently hosted with us. We can't fix it for you because we don't have access to your domain registrar. To host your domain with us you'll need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org. Let us know if you have any questions on how to do that.
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[HH#378921] Account 'bensourachid@gmail.com' archived
Krydos replied to HelioHost's topic in Email Support
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
What is the domain?
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See https://www.helionet.org/index/topic/32634-new-domain-issues/
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Please translate your own post to English next time to save us some work. You can change your main domain at http://www.heliohost.org/classic/support/scripts/domain
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Most of your load came from /home/rashmi/public_html/cgi-bin/stacking.py Be sure to delete or fix that file as soon as possible. Unsuspended.
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Unblocked.
