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Posts
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Everything posted by Krydos
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[Inactive] Request for Database Backup After Plan Downgrade
Krydos replied to emmanuelfosso206's topic in Escalated Requests
What is the name of the database? -
Python is enabled by default on all accounts. There is no Python button in Plesk though. Here is our documentation on how to run various Python projects https://wiki.helionet.org/Python Based on your description is sounds like Python CGI will probably do what you want.
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[HH#239490] Re: You sent an automatic payment to HelioHost
Krydos replied to HelioHost's topic in Email Support
I have linked your new subscription ID to your VPS, and when it starts billing in December you will get an invoice for the payment. If there is any problem with the payment we'll email you about it. Thanks for being a VPS customer. Let us know if you need help with anything else. -
[HH#239490] Re: You sent an automatic payment to HelioHost
Krydos replied to HelioHost's topic in Email Support
I canceled the subscription on your current bank account so it won't try to bill you anymore, and you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=5Z5G8E5RLPXAU to set up a new subscription. Since your payment just went through this link will start billing at $4.00 USD per month starting on the date 2025-12-04. -
Probably. You mentioned Django so here is our guide on how to set up Django on the Morty server if you haven't already seen it https://wiki.helionet.org/Django_on_HelioHost
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Glad it's working for you now. Thanks for reporting the issue. Let us know if you need help with anything else.
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Can you select PostgreSQL on the database creation page now?
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Thank you so much.
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I noticed you randomly received a review invitation link emailed to you on 2025-08-07. We would really appreciate it if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!
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Our policy right now for people who need more than 10 domains, is they need to purchase a second Morty account. You could put 5 domains on one, and 6 domains on the other for now, plus have a maximum of 20 domains. Each account needs to have a unique email address. Will that work for you?
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[Solved] Could you please enable DKIM and SPF for my account?
Krydos replied to wds657's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain wds657.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Invite sent.
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$12 minus $0.73 transaction fees is $11.27. Your balance was at $1.5707 so now it is $12.8407. Thank you for donating the fees, and skipping the discount to help pay the bills. Your forum display name has been changed to techkitty to match your hostin account.
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[Solved] Request to install Python packages
Krydos replied to arifchy369's topic in Escalated Requests
Installed. You can see the current list of installed modules and their version for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py -
No problem. Let us know if you need help with anything else.
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Which email address should we send the invite to?
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You've always had access to all the directories on your VPS. In the very first email we send you it has this line Login to SSH, run the command "sudo su" type your password, and you are root and you can access any directory or delete the entire VPS if you want. Please note: You get 1 free rebuild per month, so if you break your VPS we will rebuild it once each month for free, but rebuilds in excess of 1 per month cost $1 each.
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Even though it's in bold I still don't know what you mean by activate. I read through your post history and found this In that thread you called it "set up" not "activate" so maybe it's not the same thing, but what I did for you in that thread is I edited your Nginx config for that domain and created a reverse proxy so anyone who went to the domain would get proxied to http://127.0.0.1:5001/ instead. You can look at the config files for the domain anonymizer.bawantha-beliwaththa.me to see how I did it. I don't mind setting up a reverse proxy for you again if that's what you mean by "activate", but I need to know what port it's running on and which domain you want to display that Flask app, etc all of which information you provided the first time.
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Please see https://helionet.org/index/topic/66118-solved-payment/#findComment-295469
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Your VPS has been powered back on, and your new subscription has been linked to your existing VPS. Thanks for renewing your VPS. Let us know if you need help with anything else.
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Here you go https://buy.stripe.com/8x23cx77M9szc7D4Gpco008
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I'm still not sure what you mean by activate.
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No problem. Glad it's working now. Let us know if you need help with anything else.
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The max_input_vars for the PHP version 8.3 on the domain kalaggelaki.helioho.st has been increased to 5000. Let us know if it works now.
