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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. After installing django_countries I tried loading your Django page, and it gave a 500 error. I checked the logs and it looks like you needed faker, and django_auto_logout as well. I installed those modules, and now the 500 error is gone. It looks like some images or CSS might be missing now, but you should be able to take it from here.
  2. Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
  3. Does it show as 4000 MB now?
  4. Remote access enabled. host=65.19.154.94 port=5432 user=softhauz_architect dbname=softhauz_live password=<set in Plesk>
  5. Your new subscription has been linked to your VPS, and you were sent an invoice. Your VPS is paid in full and you should be billed again automatically for $4.00 on 2025-12-06. Let us know if you need help with anything else. I noticed you randomly received a review request link emailed to you on 2025-07-20. We would really appreciate it if you could spend a minute to click the link in that email and leave us a 5 star review. It will only take you a couple minutes to write a few sentences about your experience using our VPS service, and it goes a long way to helping new customers find us. We recommend using the link in the email because pretty much all 5 star reviews that don't use these special links get deleted. Thanks in advance, and thanks for being a VPS customer!
  6. Try this link https://buy.stripe.com/7sY14p77MdIP4Fb7SBco00b
  7. $20 with the $19+ prepay discount gives you $25.2632 additional balance. Your previous balance was $8.7766 plus $25.2632 brings your total to $34.0998. Based on the last 30 days of usage your estimated expiration date is now 2026-03-27. Thanks for being a Morty customer.
  8. Glad it's working for you now. Let us know if you need help with anything else.
  9. Here is 988 MB of .rar files we could delete total 988M -rw-r--r--. 1 blasco86 psacln 38M Oct 21 08:27 Download.rar -rw-r--r--. 1 blasco86 psacln 13M Oct 18 08:58 Download1.rar -rw-r--r--. 1 blasco86 psacln 54M Oct 19 09:01 Download11.rar -rw-r--r--. 1 blasco86 psacln 37M Oct 23 09:26 Download111.rar -rw-r--r--. 1 blasco86 psacln 2.0M Nov 1 09:36 Download2.rar -rw-r--r--. 1 blasco86 psacln 5.6M Nov 2 10:02 Download3.rar -rw-r--r--. 1 blasco86 psacln 653M Oct 27 15:05 'Nueva carpeta.rar' -rw-r--r--. 1 blasco86 psacln 188M Oct 16 07:47 lll.rar
  10. SSH is only available on the VPS plans which can be found at https://heliohost.org/vps/ The plan you picked is called Morty which is a shared hosting plan. All of our shared hosting plans have SSH disabled for the security of the server. On a VPS you have root SSH access since you're the only user on the server.
  11. Does it work now?
  12. What is the name of the database?
  13. Python is enabled by default on all accounts. There is no Python button in Plesk though. Here is our documentation on how to run various Python projects https://wiki.helionet.org/Python Based on your description is sounds like Python CGI will probably do what you want.
  14. I have linked your new subscription ID to your VPS, and when it starts billing in December you will get an invoice for the payment. If there is any problem with the payment we'll email you about it. Thanks for being a VPS customer. Let us know if you need help with anything else.
  15. I canceled the subscription on your current bank account so it won't try to bill you anymore, and you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=5Z5G8E5RLPXAU to set up a new subscription. Since your payment just went through this link will start billing at $4.00 USD per month starting on the date 2025-12-04.
  16. Probably. You mentioned Django so here is our guide on how to set up Django on the Morty server if you haven't already seen it https://wiki.helionet.org/Django_on_HelioHost
  17. Glad it's working for you now. Thanks for reporting the issue. Let us know if you need help with anything else.
  18. Can you select PostgreSQL on the database creation page now?
  19. What is your username?
  20. Thank you so much.
  21. I noticed you randomly received a review invitation link emailed to you on 2025-08-07. We would really appreciate it if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks again!
  22. Our policy right now for people who need more than 10 domains, is they need to purchase a second Morty account. You could put 5 domains on one, and 6 domains on the other for now, plus have a maximum of 20 domains. Each account needs to have a unique email address. Will that work for you?
  23. DKIM, SPF, and DMARC have been set up for the domain wds657.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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