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Everything posted by Krydos
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Unable to login with that username and password.
Krydos replied to georgelukas's topic in Customer Service
What happened when you reset your password at https://heliohost.org/reset/ ? -
Here's a link that you can use to purchase that domain if you want. https://heliohost.org/partners/namecheap/xrplbkas.com And here's another link that you can use to purchase your main domain. https://heliohost.org/partners/namecheap/absensicheck.com If you use those links you can get them for $5.98 USD for the first year with the code NEWCOM598, and we get a few cents for the affiliate link usage. Obviously, whatever random domains you have us add aren't going to work unless you buy them first. If you'd like a free domain we can provide something like xrplbkas.helioho.st or xrplbkas.heliohost.us.
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No, this is not an April Fool's joke...
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Even after opening free signups twice per day, instead of once per day like the last 19 years, free accounts are still filling consistently in only a few seconds in both time slots. Since the stability of Johnny is still doing great so we're going to increase the number of accounts we give away each day. As long as the uptime and speed of Johnny stays good we'll continue trying to give away as many accounts as we can support each day.
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[Solved] Subdomain addition (docs.ookma-kyi.tech)
Krydos replied to Ookma-Kyi's topic in Customer Service
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DKIM, SPF, and DMARC have been set up for the domain overdueweevil2.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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[Solved] enable dkim for flaskblog@mstn.helioho.st
Krydos replied to realvanyek's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain mstn.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
The purpose of Passenger is to load the Ruby app only when the website is accessed, and then unload it when there are no page hits to reduce CPU and memory usage for an unused app. The purpose of a websocket is to keep a long running connection open in order to reduce the overhead of creating stateless https connections over and over. The reason it's not working is because they are doing the opposite things, plus the port that your Ruby app runs on doesn't matter because Passenger intercepts any connections, and .htaccess can't redirect to the port that Passenger is blocking. So you need to do one of two things: Don't use Passenger and run your Ruby app as a constantly running process. The downsides to this is your memory and CPU usage will spike massively. We only allow 100 GB of memory per day on Johnny and Tommy. If your Ruby app uses more than about 71 MB at a time you'll exceed the memory limit. Another downside is it's difficult to start and stop your Ruby app without SSH access, but not impossible and if you decide to try this we can help set it up. Switch to a VPS. https://heliohost.org/vps/ You get root SSH access, and 1 GB of dedicated memory, which will make websockets and Ruby much easier.
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[Solved] Account suspended (now interested in a VPS...)
Krydos replied to mjg1612's topic in Escalated Requests
No, unfortunately I've never been able to find a script to convert Plesk accounts into Hestia or KeyHelp accounts which are the two main free control panels that we recommend. If you want to have Plesk on your VPS you'd have to pay an additional $15.50 on top of your VPS price, so a Mercury with Plesk would be $19.50 per month. We've looked into getting a reseller discount, but we need to sell some ridiculous number of licenses -- 100 I believe -- before we get any discount, and we've never even been able to sell a single Plesk license since they're so expensive. We will be developing our own Plesk to Plesk transfer script pretty soon as part of the Morty release, but it isn't finished yet. For $4 per month you can have 1 GB dedicated memory, 2 CPUs, and 50 GB storage, and we can install a control panel for you. https://hestiacp.com/ is the most popular free control panel that we recommend, or you can just go with no control panel and install everything with SSH. I can help you transfer your site if you get stuck, and you can also keep your Johnny account and your VPS at the same time so there is no downtime while you transfer it. Basically you can just use a free test domain on the VPS until it's 100% working, and then change your main domain over with zero downtime. -
[Solved] would like to cancel my subscription and get my refund please
Krydos replied to PTJ's topic in Escalated Requests
No, your VPS was deleted because you contacted PayPal and disputed the charge for the reason "The buyer stated that the item was defective or not as described." That's why I said the VPS wasn't defective. When you dispute a charge like this and we give you a refund we actually lose about $0.50 to $1.50 because PayPal doesn't give us the fees back. -
[Solved] would like to cancel my subscription and get my refund please
Krydos replied to PTJ's topic in Escalated Requests
The VPS was working fine, and was fully tested before you logged in to it for the first time. Just because you broke it doesn't mean it's defective. -
SPF, DMARC, and DKIM have been set up for the domain agriglowbiotech.com. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 please post a link to the full report so we can help you solve any other issues that there may be.
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[Solved] Unsuspend my account (tenantproject202)
Krydos replied to LearningProject's topic in Suspended and Queued Accounts
So this person created 2 account, both were suspended, and then 1 account was unsuspended on January 20th. Then this person created another account anyways and was suspended again, and 1 unsuspended two days later. Then they created 3 more accounts after being warned twice not to create more than 1 account seven days later, and 1 was unsuspended again. Now they have 3 accounts which have all been suspended. This person clearly doesn't care about our terms of service and is going to continue creating as many accounts as they want. I don't think this person even deserves a single account. In my opinion they've used up their 3 strikes, and I think they should be banned. -
[Solved] Could i please get json-repair on 3.10 Tommy!
Krydos replied to sanokei's topic in Escalated Requests
I installed it several days ago. You can see the installed modules at https://krydos.heliohost.org/pyinfo/info3.10.py -
I fixed a few bugs in the domain disabling script, and added logging on March 22nd. The heliohost.org domain was disabled prior to those upgrades, so unless it gets disabled again I'm going to assume it's already fixed. As far as journal.scientific-cart.com getting disabled it's because the scientific-cart.com isn't hosted by us, and when the base domain is disabled it disables all of the subdomains as well. To solve this I have removed scientific-cart.com entirely since it's not hosted by us anyways. This way journal.scientific-cart.com won't get disabled. If you'd like to host scientific-cart.com with us again let us know and it can be re-added. If any files went missing in the process I created a full backup prior to changing anything and you can download your backup from https://heliohost.org/backup/ if you need it.
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[Solved] Setting up the nameservers for heliohost
Krydos replied to sagnik's topic in Escalated Requests
Yep, exactly. Let us know what the in.eu.org admins have to say about it. -
You ask for help, and then refuse to do my suggestion. The reason I mentioned it was because someone else recently had the same issue as you with websockets and managed to solve it by turning off Apache. If you don't want our help that's fine. Just let us know if you manage to solve it on your own so we can use the information to help other people, and maybe the other people will actually do our suggestions.
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[Solved] Remove Reverse DNS Setup or Wipe/Reinstall VPS36
Krydos replied to eotsr's topic in Escalated Requests
Yeah, we have a wiki that any of our users can edit or add pages to located at https://wiki.helionet.org Just send us a pull request on Github and we can merge your changes. Did you want me to install Hestia for you? -
[Solved] Remove Reverse DNS Setup or Wipe/Reinstall VPS36
Krydos replied to eotsr's topic in Escalated Requests
The rebuild has been started and you’ll get an email in a bit when it finishes. If you want us to install Hestia for you let us know. Hestia requires a fresh clean install so don’t install anything or change anything before we install it. -
[Solved] Remove Reverse DNS Setup or Wipe/Reinstall VPS36
Krydos replied to eotsr's topic in Escalated Requests
http is redirecting to https # curl -v http://urbiznow.com * About to connect() to urbiznow.com port 80 (#0) * Trying 64.71.153.14... * Connected to urbiznow.com (64.71.153.14) port 80 (#0) > GET / HTTP/1.1 > User-Agent: curl/7.29.0 > Host: urbiznow.com > Accept: */* > < HTTP/1.1 301 Moved Permanently < Server: nginx < Date: Wed, 27 Mar 2024 03:24:56 GMT < Content-Type: text/html < Content-Length: 162 < Connection: keep-alive < Location: https://urbiznow.com/ and then https is redirecting back to http # curl -v https://urbiznow.com * About to connect() to urbiznow.com port 443 (#0) * Trying 64.71.153.14... * Connected to urbiznow.com (64.71.153.14) port 443 (#0) * Initializing NSS with certpath: sql:/etc/pki/nssdb * CAfile: /etc/pki/tls/certs/ca-bundle.crt CApath: none * SSL connection using TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 * Server certificate: * subject: CN=urbiznow.com * start date: Mar 26 23:19:24 2024 GMT * expire date: Jun 24 23:19:23 2024 GMT * common name: urbiznow.com * issuer: CN=R3,O=Let's Encrypt,C=US > GET / HTTP/1.1 > User-Agent: curl/7.29.0 > Host: urbiznow.com > Accept: */* > < HTTP/1.1 301 Moved Permanently < Server: nginx < Date: Wed, 27 Mar 2024 03:25:02 GMT < Content-Type: text/html < Content-Length: 162 < Connection: keep-alive < Location: http://urbiznow.com/ Your browser only follows that infinite loop about 10 times and then gives up and shows you an error. SSL redirects are not affected by reverse DNS. -
[Solved] Remove Reverse DNS Setup or Wipe/Reinstall VPS36
Krydos replied to eotsr's topic in Escalated Requests
I'm pretty sure it's not going to change anything, but I changed the reverse DNS for VPS36 back to the default value. -
[Solved] Requesting remote access to my database
Krydos replied to conex's topic in Escalated Requests
Remote access enabled. host=65.19.141.77 port=5432 username=conex_admin dbname=conex_db password=<set in Plesk> -
Both Johnny and Tommy now have fully licensed Softaculous available to everyone to install the latest version of 459 different software packages with just a single click. If you're not familiar with Softaculous it automates the installation of most popular software with the latest version, and can help you easily stay up to date as well. Since we offer free hosting we attract a lot of people who are new to web hosting, and installing some software can be very confusing if you don't know what you're doing. With Softaculous you just pick the software, enter a few variables, and click install. When we switched control panels we canceled our Softaculous subscription because Plesk comes with a built in software installer, but after using it for a few years we found it to have very out of date software, and not very many options. We recently reached out to Softaculous and they agreed to give us a non-profit discount to help us fulfill our mission to provide high quality, free or low cost hosting options to students, small businesses, and anyone who can't afford paid hosting. We hope you enjoy it. Let us know how it works for you if you test it out.
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Free signups on Johnny now reset every 12 hours at midnight UTC and noon UTC. For the last 8 years we've been offering new free signups starting at midnight UTC and staying open as long as we can, but also not allowing too many accounts to keep the uptime high. This works great for most of the world. For instance, signups reset at 4pm to 8pm in the US, 10pm in Brazil, 12am in England, 1am in France, 1am in Germany, 2pm in Hawaii, 7pm in Peru, 1pm in New Zealand, 8am to 11am in Australia, 9am in Japan, 8am in China, 5:30am in India, etc. However, between India and Germany not many people are awake when signups open. We get a lot of complaints from people living in those areas, and our responses have always been, "I had to stay up until 2am three nights in a row to get my account", or "I had to stay up until 3am to get my account", or "You could just donate $1 and get an account whenever", or "You're lucky because there wasn't even an option to donate back in the day when I got my account". Johnny has been really stable the last year since we started offering free signups again, and we feel like we can increase the number of new accounts that we give out each day. Instead of increasing the number of accounts available at midnight UTC we instead decided to offer signups twice per day to help out those people who don't want to set an alarm and wake up at 4am just to get a free hosting account. Let us know what you think of this change.
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