Krydos

The domain thewesthigh.com has been added to your account. In order to host it with us you can set your nameservers to ns1.heliohost.org and ns2.heliohost.org or if you want to use external DNS you can create an A record pointed at 65.19.141.77. Let us know if you need any help.

We've had a few questions about our inactivity policy. VPS accounts are not affected by inactivity at all. As long as your VPS is paid for you don't ever have to login. Also accounts that are on cPanel still aren't affected, and they will remain active until after they are transferred to Plesk. This inactivity only affects users who have created new accounts on Plesk or have been transferred to Plesk already.

Oh, I see what the problem is. Since your donation email address was different from your existing account email address you received a new account invite. The reason the username is blocked is because you have an existing account with that username already. I have linked your donation to your existing Tommy account and sent you a new transfer invite. If you click the link in this new email you can move your existing account to Plesk instead of creating a new account. If you'd prefer to start over fresh with a new account we can delete the existing Tommy account and send you a new account invite instead.

For the last 15 months we have allowed all of our accounts to remain active without logging in. Now that we have a functional control panel and it's possible to login again we need to enable inactivity suspensions again. Starting on October 13th if you haven't logged in for 28 days you will receive an email reminder to login. If you ignore that email for 2 days your website will be taken offline at 30 days and replaced with an inactivity message. We need to have this policy because our server's speed and uptime will be negatively affected if there are too many accounts on the server. Even if your account is small and you barely get any traffic just having the virtualhosts enabled on the server increases the load and causes Apache restarts to take longer. We will be adding a new server named Morty eventually that won't have high load suspensions or inactivity suspensions, so if you don't like having to remember to login that may be a good option for you in the future.

Since emails are being delivered again we've decided to disable this feature for now. We are still planning on allowing people to create new accounts with Discord instead of email though eventually.

Does it work now?

Glad you got it working. Thanks for sharing the solution. Hopefully it will help someone else in the future.

This information is accurate for cPanel, but not for a VPS. Generally on a VPS the default webroot is /var/www/html/ Also make sure you have a a webserver installed to serve your index.html file. By default the VPS is just a bare operating system with nothing installed yet. The two most popular webserver software are Apache and Nginx, but there are others as well. If you're not too familiar with SSH and installing stuff by the command line we can also install a control panel for you so you can administrate your website via a browser. The most popular free control panel for HelioHost users is Hestia. You can install it yourself with the instructions at https://hestiacp.com/ or we can install it for you. Personally I prefer to not have a control panel and rather just installing things on the command line, but a control panel takes care of installing the webserver and a lot of other software that you may or may not need. Let us know if you have any other questions or need help with anything.

Also you might have to clear your browser cache to make sure you're loading the newest code rather than the old code that might be cached in your browser.

Thanks for the feedback. I installed Lastpass and tested out the password form, and yes I was getting the same results as you of not being able to submit the password. I have edited the code a bit. Does it work for you now?

That's pretty strange. We've been using that same password code on our VPS signups for over a year and no one else has had an issue with it. What I usually do when I'm speeding through the account creation process to test something is I just right click on the password field and Chrome offers to create a strong password for me, and then saves it automatically too. What browser are you using? I can try testing it with that browser too and see if I can reproduce the issue.

It might be because your .com is an alias instead of a full domain? Want me to try removing the alias and readding it as a full domain? Sometimes deleting and adding domains can cause the directories they're linked with to get deleted possibly so make sure you have a backup.

Click the link in the invitation email again and try to signup using the username opieantc now.

Yes, we also contacted Let's Encrypt and they raised our limit of free SSL certificates so we shouldn't hit the cap either. When your free certificate gets to 30 days or less left on it Plesk will automatically renew it for you too.

It's a known issue. Since mailing lists create themselves as a subdomain on your account, and you can't create a subdomain yourself it doesn't work without assistance from an admin. Eventually you will be able to create subdomains on your own. It just isn't implemented yet. Here is the link to manage your mailing list. https://lists.wbby.heliohost.us/mailman/admin/news Please be aware that the mailing list admin webpage will always show an SSL certificate error. If you want to be able to secure the mailing list with an SSL certificate you can vote for the feature using this link. https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/34108849

Oh, I forgot to tell your the port anyways. It's 1373 for SFTP, and for FTP and FTPS the port is 21.

There you go https://heliohost.org/eta/?u=mrbuzz1%40me.com I'm not seeing the second donation though. Was it made under a different email address? Do you know the transaction ID for it? If I can find it I can add it to your ETA too. Thanks for the donations.

If you go to Plesk > Websites & domains > domain > FTP access > you can add or remove FTP users. For SFTP the settings we recommend using is Protocol: SFTP Host: 65.19.141.77 Port: 1373 Logon Type: normal User: babynews Password: <same as Plesk>

You can use any of the methods listed at https://heliohost.org/donate/ Regarding PayPal, we're seeing more and more people having issues with it. Since we have users and donors all around the world it would be nice to support some more options other than PayPal. We have a Skrill account, but they keep making it harder and harder to withdraw the money so we might end up closing that account. Some users in India, which is another country that PayPal rarely works in, suggested PayTM to us. Would PayTM work in Indonesia? Do you have any suggestions that would work well for your country?

There you go https://aoferta.com.br/ https://dolitoral.com.br/ and https://juliano.dev.br/ In your home directory there are directories with names matching the domains. Inside each of those directories there will be an index.html file. Just delete that index.html file and upload your website. Let us know if you need help with anything else.

You're number 6 in line to be moved now so you should receive your invite in a few hours. Thanks again for all the donations.

Yes, it's $5 per 1000 MB up to a maximum of 5000 MB, so the first 1000 MB is free and $20 gets you 5000 MB. It's not automatic though so let us know the transaction ID after your account is moved and we can apply the increased storage.

It's actually proton.me is the email address we have on file, but after some searching I found it. You're currently #21 to be moved so it will only be a couple more days. Thank you for the donations.

The A records for the kcyan.ml domain have been updated to point at Plesk instead of cPanel.

Your donation has been linked and here is your new ETA https://heliohost.org/eta/?u=rsa16 You are currently #35 which means you should get your invite on October 6th. Thanks for the donation.