Krydos

Your current balance is $6.4075 plus $15 plus $3 bonus equals $24.4075. Based on your load from the previous 30 days this should last you until 2026-11-07. If your load decreases it could last longer, if your load increases it could run out in less time. Thanks for increasing your Morty balance.

I tested this a bit Morty logs loading on Node.js enabled domain = 3.43 seconds Tommy logs loading on Node.js enabled domain = 20.01 seconds So, yes Morty is quite a bit faster, but it shouldn't take more than 30 seconds. Perhaps you need to reset your account first regardless of whether you move to Morty or not. I think this is an issue specific to your account, not a server-wide issue.

Although email technology has improved slightly since it was invented in 1971, it still isn't possible, in 2026, to attach bags of candy to an email. I'll contact the president of email immediately to rectify this horrible oversight. If people can attach a virus to an email, why can't they attach a bag of candy?! Crazy world we live in. While the president of email works on a solution, I did notice that Trustpilot sent you an invite to leave us a review on 2025-10-30. It may not be quite as good as a bag of candy, but we do appreciate 5 star reviews too. If you can find that email and click the link and give us a 5 star review, we'll just smile and pretend it was candy. Thanks!

Yes, I found the IP address that was blocked on Morty, and unblocked it. Are you able to access Plesk now?

Just to update this email thread, the 6 month subscription was set up, and the new expiration date is 2026-09-28. The subscription will attempt to bill for $21.60 again on that date unless canceled. Thanks for using our VPS service.

It's been a week and it looks like you still haven't set up a subscription for your VPS yet. Perhaps you forgot? There are 13 days left from the transferred Morty balance.

Yep, I found the IP address. It looks like you tried to login to SFTP with the wrong username or password too many times, and the server blocked you.

Morty is working fine for me, and everyone else. When you go to https://morty.heliohost.org does the page timeout? If so perhaps you got blocked in the firewall. We can unblock you if you let us know what your IP address is.

Added. It should start working in about an hour and a half.

Which plan are you trying to signup for?

The easiest way cancel your VPS is to just go to https://heliohost.org/dashboard/cancel/ and click "Delete VPS". If you can't figure out how to cancel your VPS on your own, we can cancel the VPS for you, but since the email address on this forum account doesn't match the email address on the VPS we need to verify the email address prior to deleting any data. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is for you to send an email to support@heliohost.org from the email address associated with your VPS.

WSGI control access has been enabled on the domain ctrlroom.heliohost.us. To restart your Flask app and load new code changes in simply edit /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

A new subscription was set up on 2026-03-25 and the new expiration date is 2026-04-25. Hopefully the subscription will bill automatically for $7.00 USD on that date. If there is any issue with the payment we will email you.

Your VPS has been powered back on since you replied to us. I'm sorry to hear that you're having trouble with PayPal. Thanks for letting us know the situation. In the future, if the payment fails you can just communicate with us and we'll make sure to keep your VPS powered on and give you extra time to make a payment so it doesn't affect your business. We only power off VPS if the payment fails, and the customer ignores our emails. In addition to PayPal we also have a Stripe account that you can try instead. Some people have had better luck with it. Here is a link to renew your VPS for another month, and then hopefully the subscription will automatically bill without issue after that. https://buy.stripe.com/7sYcN71NsdIPefL7SBco00k

Your VPS has been powered back on since you replied to us. I'm sorry to hear that you're having trouble with PayPal. Thanks for letting us know the situation. In the future, if the payment fails you can just communicate with us and we'll make sure to keep your VPS powered on and give you extra time to make a payment so it doesn't affect your business. We only power off VPS if the payment fails, and the customer ignores our emails. In addition to PayPal we also have a Stripe account that you can try instead. Some people have had better luck with it. Here is a link to renew your VPS for another month, and then hopefully the subscription will automatically bill without issue after that. https://buy.stripe.com/7sYcN71NsdIPefL7SBco00k

I created a full backup before I deleted anything, which you can download at https://heliohost.org/backup/ if you need any of the files. I deleted the 405 MB backup. I deleted the 56 MB composer directory. I deleted the 49 MB npm directory. I deleted the 196 MB file 'Globheart Cameroon.zip' You are now at 1932.93 MB which is just barely below your 2000 MB limit, so I still recommend trying the Stripe link I posted above. Are you able to login now?

Here is a breakdown of your current storage space usage: Backups 405.08 MB Emails 2.26 MB Files 1622.53 MB Trash 0 MB Logs 2.22 MB PSQL 0 MB MariaDB 591.97 MB Total 2624.06 MB And a more details look at the Files category from above: 80K /home/tassimoacademysite.helioho.st/httpdocs 72K /home/tassimoacademysite.helioho.st/error_docs 883M /home/tassimoacademysite.helioho.st/geniussphere.helioho.st 433M /home/tassimoacademysite.helioho.st/smartify.helioho.st 56M /home/tassimoacademysite.helioho.st/.composer 24K /home/tassimoacademysite.helioho.st/.nodenv 49M /home/tassimoacademysite.helioho.st/.npm 8.0K /home/tassimoacademysite.helioho.st/.ssh 7.8M /home/tassimoacademysite.helioho.st/git 196M /home/tassimoacademysite.helioho.st/ibrain.helioho.st

If you can't use PayPal currently, you may still be able to use Stripe instead. You can try this link if you want to increase your storage by 1000 MB for $5 USD. https://buy.stripe.com/5kQ9AV77M7kr5Jf3Clco00j

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

If you use external DNS, Cloudflare is a popular free option, you can manage your DNS yourself, and add domains entirely without admin help. We don't mind helping you with DNS records, but it definitely isn't required to use our nameservers for a domain that isn't helioho.st or heliohost.us if you don't want to.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

No problem. Let us know if you need help with anything else.

The account ortfusion has been unsuspended.

Did you read the first line in our Terms of Service? https://heliohost.org/terms/ Which admin gave you permission in writing to have more than one account?

How many accounts do you have?