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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. If you read the suspended page it explains how to remove the redirect yourself.
  2. Which PHP version are you using?
  3. I found this link for changing the main domain for Hestia. https://forum.hestiacp.com/t/how-to-edit-main-domain/3250 They suggest just creating the new domain, and deleting the old domain I guess.
  4. Are you trying to connect to Johnny on that port 3000?
  5. You'll need to contact Cloudflare support for assistance configuring their system. I don't work for Coudflare so I have no access to their systems.
  6. Your main domain has been changed. Let us know if you need help with anything else.
  7. We offer two slds for free. Would you like to have eliottmorst.helioho.st or eliottmorst.heliohost.us?
  8. When I got my first HelioHost account I had to stay up until 2am three nights in a row because I was too slow the first two nights so you won't get much sympathy from me. When I signed up there was no option to donate at all so the only way to get an account was to set an alarm for 2am. Johnny opens at 1am for you so that isn't as bad. We have been thinking about opening signups at midnight and noon UTC, but that hasn't been implemented yet. In the meantime you could donate $1 yourself for a Tommy account, and then reimburse yourself from the non-profit once the bank is set up. We also can give Tommy accounts for a donation of crypto which is listed at https://heliohost.org/donate/
  9. Yeah, that's fine. Just let us know the usernames for both accounts after you create the second one. We just have to put an exception into the multi-account detection system to allow for 2 accounts rather than 1.
  10. It should already be white listed. Are you getting an error trying to connect?
  11. It sounds like you may have gotten blocked in the firewall. Can you go to https://heliohost.org/ip.php and then let us know the number that you see there?
  12. Mail service has been re-enabled on your account. Try to keep your sent emails below 50 per day, or if you need to send more than 50 emails per day we will need justification and some additional information from you about the emails you send.
  13. I already deleted the 800 MB of backups. I have sent you a password reset email to the email address that you created this account with. Keep in mind that it is not whatever email address you're sending these support requests from otherwise your username would have been posted on the first email. Let us know if you still can't login after resetting your password.
  14. Unsuspended, and your eu.org domain has been added to your open0 account. If you need any of the files from bca you can download the full backup from https://heliohost.org/backup/
  15. You had like 50 incremental backups which were taking up almost 800 MB of your 1000 MB limit. You have to keep in mind that your backups count towards your total disk usage, and if you don't delete them occasionally you will get suspended eventually. You can also download the backups and keep them on your personal computer if you don't want to delete them. Can you login now?
  16. Your rebuild has been started and you should have just gotten an email about it being ready. If you want we can install the control panel for you.
  17. Remote access enabled. Use host 65.19.141.67 and port 5432.
  18. Try it now.
  19. Keep in mind you can monitor your own load at https://heliohost.org/dashboard/load/ so it won't come as a surprise if you get suspended.
  20. Invite sent. Welcome back.
  21. Does it work now?
  22. You registered the account novafox under the email address for Filip actually, and your invite was sent on 2022-10-06. Would you like it resent to Filip again, or the Robin one you listed?
  23. According to this https://forum.hestiacp.com/t/pop3-connection-failure/3688/3 Hestia should use POP3 with SSL/TLS on port 995 if you have enabled mail. The more good emails you send from an IP the more Gmail trusts the IP. Any IP which has sent very few good emails, such as every VPS IP will have less trust. Keep sending good emails, and keep getting your Gmail friends to click "not spam" and it should get better. I've seen Gmail block an email I sent myself from an Outlook.com email address, so it doesn't matter what you do. If Gmail wants to delete your emails they will. Check the bounce back errors like I said. They should say exactly what you need to do. By default your VPS has vps#.heliohost.us as your reverse DNS, but if you want it changed to something else let us know. You can also try sending an email to https://www.mail-tester.com/ and if the score isn't 10/10 post the link to the full report so we can help you fix any errors.
  24. The email we have on record is telenet.be. You no longer have access to this email address?
  25. Your NS records are wrong. You can't use domain.com AND heliohost.org at the same time. They need to all say ns1.heliohost.org and ns2.heliohost.org https://dnschecker.org/#NS/ppblk.space
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