Krydos

It sounds like you haven't applied your SSL certificate to your mail server. Are you using a control panel like Hestia or installing things via SSH? For the Gmail issue, Google is just arrogant and think they own the internet, so they do whatever they want to. They sometimes block emails from everyone for no reason at all, and even worse they sometimes, in their infinite wisdom, just delete emails entirely and don't even let you see it in spam. Gmail is hands down the worst email provider you can use if you actually want to receive emails. That said, sometimes they will give a bounce back error message explaining what the issue is. If you're missing DNS records or reverse DNS it will definitely affect your ability to send email to Gmail, but even with perfect credentials you should expect a lot of your emails to be deleted without being delivered. I've even contacted Gmail support and they told me that even Google employees can't make emails get delivered. The only real option is to use something other than Gmail.

Closing as solved since the account in question has been suspended for violation of our terms of service.

You would need to get a VPS. https://heliohost.org/vps/

You can install free Let's Encrypt SSL certificates yourself by logging in, continuing to Plesk, selecting Websites & Domains from the left menu, then click SSL/TLS Certificates. There are some paid options, but at the bottom click Let's Encrypt. Make sure you don't check the willdcard SSL button because it isn't supported yet. Let us know if you still can't figure it out and we can give you even more detailed instructions.

Check your email and click the link to take the next step in the reset process. If you need something from your backup it can be downloaded from https://heliohost.org/backup/

Solved on Discord

Have you read the terms of service? https://wiki.helionet.org/hosting/terms

You can try resetting your Hestia password by logging in via SSH and running the command sudo /usr/local/hestia/bin/v-change-user-password admin yournewstrongpassword Let us know if you're still unable to login after resetting your password.

Roughly 24 hours ago, or about 14 hours before you posted this. https://discord.com/channels/398197622168616962/398538798994161664/1183610297437655080

Also to answer your question about the domains, you're allowed to host up to ten domains on your one account. Let us know if you'd like to have another domain added.

We've had quite a few people ask us to implement a dark theme on our website over the years. We all love dark themes too, but there was always something more important to work on. Most of the credit for our night mode goes to Flaze who took it upon himself to recolor every page of our main website. Krydos also contributed by merging the changes into the website code, and all of our staff contributed by testing out the new theme and making suggestions on how to make it look even better. If you want to check out the new theme go to https://heliohost.org/#night and take a look around. You can always go back to day mode by clicking the little sun icon on the menu bar, or if you're using a mobile device you can find the night mode and day mode toggle at the bottom of the menu. Let us know what you think of the new night mode theme.

It was so corrupted it was breaking the entire server so I manually deleted it. I wasn't sure if it was even being used anymore because it was so broken, but it sounds like the owner would like a new account so I sent an invite to recreate your account.

Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.

Your account has been fixed, and these domains have been removed as requested. Let us know if you have any other issues.

This domain has been removed from your account.

You were probably following a guide for cPanel where your home directory is your username. On Plesk the home directory is your main domain.

We now have a new uptime monitor that you can find at https://status.heliohost.org/ This page uses the open source project Upptime which uses Github cron jobs to monitor the status of our servers, and then hosts the results on Github pages. Since the system is fully external to our servers, if there is some catastrophic event that takes all of our servers offline at the same time, the status page will still be accessible and you'll be able to read updates for what is going on. The page also attempts to automatically determine what the reason is for the downtime. In the case of Johnny and Tommy the short downtimes are usually scheduled Apache restarts to load new settings.

The start.py file in your cgi-bin directory is not 755 permissions. It should be rwxr-xr-x.

Did you check your spam folder and your promotions tab?

The module python-telegram-bot has been installed on Tommy's Python 3.10. You can see the current list of installed modules at https://krydos.heliohost.org/pyinfo/info3.10.py

It looks like your account may be experiencing some corruption, and the domains can't be removed. If you're experiencing other issues with your account it might be a good idea to reset your account back to the original settings and then restore what you need from a backup. I've taken a full backup of your account already which you can download from https://heliohost.org/backup/ if you need it. If you want to try a reset just let us know.

It looks like your .htaccess file has the line "deny from all" which causes all requests for that domain to be denied with a 403 error. This is a great way to stop Wordpress from causing too much load and getting you suspended. If you want to enable your domain again simply edit the .htaccess file and remove that line. Please keep an eye on your load at https://heliohost.org/dashboard/load/ and if you get close to 100 GB memory or 10k CPU you can put that "deny from all" line back to keep your account active.

Thanks for the donation. One of the things we frequently do during fundraisers is give people 1 month inactivity immunity for each $5 that they donate. We don't have an active fundraiser going right now, but since you gave us $10 I gave you 2 months of inactivity immunity. That means you won't go inactive until 2024-03-02 and you won't get archived until 2024-04-02. You should also check your spam filters to make sure you're receiving emails from us. We send an email at 28 days reminding you to login in the next 2 days, and then we send you another email at 30 days when your websites are taken offline. If you check your email at least once every couple days you can avoid being suspended at all by just logging in when you get the reminder. Another thing we can mention is we're going to release a new server soon named Morty that will start at $1 per month, and as long as the $1 per month gets paid you don't have to remember to login ever again.

Another consideration for Django is Johnny and Tommy both use server side caching to reduce load, so if you make a change to your Django code it could show old code still for up to 2 hours which can be kind of annoying if you haven't finished your site yet and are making lots of changes still. On a VPS your changes would appear instantly as they do on localhost, and you don't have to worry about high load suspensions.

See https://helionet.org/index/topic/57757-hh484885-i-have-a-question/?do=findComment&comment=255130