Krydos

It sounds like you may have gotten blocked in the firewall. Can you go to https://heliohost.org/ip.php and then let us know the number that you see there?

Mail service has been re-enabled on your account. Try to keep your sent emails below 50 per day, or if you need to send more than 50 emails per day we will need justification and some additional information from you about the emails you send.

I already deleted the 800 MB of backups. I have sent you a password reset email to the email address that you created this account with. Keep in mind that it is not whatever email address you're sending these support requests from otherwise your username would have been posted on the first email. Let us know if you still can't login after resetting your password.

Unsuspended, and your eu.org domain has been added to your open0 account. If you need any of the files from bca you can download the full backup from https://heliohost.org/backup/

You had like 50 incremental backups which were taking up almost 800 MB of your 1000 MB limit. You have to keep in mind that your backups count towards your total disk usage, and if you don't delete them occasionally you will get suspended eventually. You can also download the backups and keep them on your personal computer if you don't want to delete them. Can you login now?

Your rebuild has been started and you should have just gotten an email about it being ready. If you want we can install the control panel for you.

Remote access enabled. Use host 65.19.141.67 and port 5432.

Try it now.

Keep in mind you can monitor your own load at https://heliohost.org/dashboard/load/ so it won't come as a surprise if you get suspended.

Invite sent. Welcome back.

Does it work now?

You registered the account novafox under the email address for Filip actually, and your invite was sent on 2022-10-06. Would you like it resent to Filip again, or the Robin one you listed?

According to this https://forum.hestiacp.com/t/pop3-connection-failure/3688/3 Hestia should use POP3 with SSL/TLS on port 995 if you have enabled mail. The more good emails you send from an IP the more Gmail trusts the IP. Any IP which has sent very few good emails, such as every VPS IP will have less trust. Keep sending good emails, and keep getting your Gmail friends to click "not spam" and it should get better. I've seen Gmail block an email I sent myself from an Outlook.com email address, so it doesn't matter what you do. If Gmail wants to delete your emails they will. Check the bounce back errors like I said. They should say exactly what you need to do. By default your VPS has vps#.heliohost.us as your reverse DNS, but if you want it changed to something else let us know. You can also try sending an email to https://www.mail-tester.com/ and if the score isn't 10/10 post the link to the full report so we can help you fix any errors.

The email we have on record is telenet.be. You no longer have access to this email address?

Your NS records are wrong. You can't use domain.com AND heliohost.org at the same time. They need to all say ns1.heliohost.org and ns2.heliohost.org https://dnschecker.org/#NS/ppblk.space

It sounds like you haven't applied your SSL certificate to your mail server. Are you using a control panel like Hestia or installing things via SSH? For the Gmail issue, Google is just arrogant and think they own the internet, so they do whatever they want to. They sometimes block emails from everyone for no reason at all, and even worse they sometimes, in their infinite wisdom, just delete emails entirely and don't even let you see it in spam. Gmail is hands down the worst email provider you can use if you actually want to receive emails. That said, sometimes they will give a bounce back error message explaining what the issue is. If you're missing DNS records or reverse DNS it will definitely affect your ability to send email to Gmail, but even with perfect credentials you should expect a lot of your emails to be deleted without being delivered. I've even contacted Gmail support and they told me that even Google employees can't make emails get delivered. The only real option is to use something other than Gmail.

Closing as solved since the account in question has been suspended for violation of our terms of service.

You would need to get a VPS. https://heliohost.org/vps/

You can install free Let's Encrypt SSL certificates yourself by logging in, continuing to Plesk, selecting Websites & Domains from the left menu, then click SSL/TLS Certificates. There are some paid options, but at the bottom click Let's Encrypt. Make sure you don't check the willdcard SSL button because it isn't supported yet. Let us know if you still can't figure it out and we can give you even more detailed instructions.

Check your email and click the link to take the next step in the reset process. If you need something from your backup it can be downloaded from https://heliohost.org/backup/

Solved on Discord

Have you read the terms of service? https://wiki.helionet.org/hosting/terms

You can try resetting your Hestia password by logging in via SSH and running the command sudo /usr/local/hestia/bin/v-change-user-password admin yournewstrongpassword Let us know if you're still unable to login after resetting your password.

Roughly 24 hours ago, or about 14 hours before you posted this. https://discord.com/channels/398197622168616962/398538798994161664/1183610297437655080

Also to answer your question about the domains, you're allowed to host up to ten domains on your one account. Let us know if you'd like to have another domain added.