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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,252 topics in this forum

  1. [Solved] Setting my domain name

    By paulbieniek,
    • 1 reply
    • 435 views

  2. [Solved] please add my domain

    By m1crocat,
    • 1 reply
    • 609 views

  3. [Solved] Add domain to account on Lily server

    By Ookma-Kyi,
    • 2 replies
    • 432 views

  4. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 339 views

  5. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 378 views

  6. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 657 views

  7. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 470 views

  8. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 617 views

  9. [Solved] Wipe My account and start over!

    By zgraphic,
    • 2 replies
    • 520 views

  10. [Solved] Access denied to the directory

    By a141,
    • 1 reply
    • 340 views

  11. [Solved] request for rest password

    By chinna,
    • 1 reply
    • 374 views

  12. Delete Account

    By gjones4570,
    • 1 reply
    • 323 views

  13. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 428 views

  14. [Solved] add a new domain

    By artistwalks,
    • 3 replies
    • 431 views

  15. Switching hosting plans

    By sjimmie,
    • 1 reply
    • 315 views
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