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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,489 topics in this forum

  1. [Solved] Reactivate a website

    By roguitar,
    • 6 replies
    • 894 views

  2. export my database without login

    By yoshii,
    • 2 replies
    • 535 views

  3. Not urgent: vps46 needs a restart or fix

    By jnorden,
    • 4 replies
    • 704 views

  4. Request Move To Plesk Tommy

    By MoneyBroz,
    • 4 replies
    • 739 views

  5. How to check mail

    By jonahm,
    • 4 replies
    • 573 views

  6. Backups done during service move

    By hrts,
    • 1 reply
    • 414 views

  7. Request to change DNS records

    By leranjun,
    • 1 reply
    • 405 views

  8. [Solved] Port 27017 for MongoDB Atlas

    By rarahim,   
    • 5 replies
    • 1k views

  9. Server Move to Ricky

    By heliolo,
    • 2 replies
    • 1.1k views

  10. [Solved] Suspended: "surajbrt"

    By surajbrt,
    • 1 reply
    • 549 views

  11. Server move to Ricky

    By rockygl,
    • 1 reply
    • 442 views

  12. Change account name in Tommy

    By infantex,
    • 0 replies
    • 3k views

  13. Cannot login to tommy (cpanel and webmail) - Maximum Users Exceeded

    By MauroF,   
    • 3 replies
    • 4.1k views

  14. [Solved] Help delete my inactive account

    By aepadmin,
    • 5 replies
    • 2.6k views

  15. [Solved] [Request] Archived Account ! Can you unarchive it ?

    By lubdhak9,
    • 1 reply
    • 705 views
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