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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,016 topics in this forum

  1. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 526 views

  2. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 380 views

  3. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 384 views

  4. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 368 views

  5. [Solved] Need a password reset

    By lzgmc,
    • 1 reply
    • 323 views

  6. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 367 views

  7. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 324 views

  8. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 324 views

  9. [Solved] Add extra domains

    By intraserverin,
    • 2 replies
    • 348 views

  10. [Solved] Signed up for Tommy Donor yesterday

    By wesolee,
    • 4 replies
    • 483 views

  11. [Solved] Ready For Plesk? confirm email not received

    By _shipclot_,
    • 1 reply
    • 418 views

  12. change domain name

    By magic032021,
    • 1 reply
    • 251 views

  13. [Solved] Apply to add Subdomain

    By shane654,
    • 1 reply
    • 378 views

  14. [Solved] ADD DOMAIN

    By tuthanika,
    • 2 replies
    • 399 views

  15. How do I set up a web site with my own custom domain?

    By samuel1,
    • 4 replies
    • 393 views
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