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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,703 topics in this forum

  1. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 411 views

  2. UpdraftPlus Restore error: 504

    By garrigue,
    • 9 replies
    • 1.1k views

  3. [Solved] Wipe My account and start over!

    By zgraphic,
    • 2 replies
    • 343 views

  4. [Solved] Access denied to the directory

    By a141,
    • 1 reply
    • 244 views

  5. [Solved] request for rest password

    By chinna,
    • 1 reply
    • 267 views

  6. Delete Account

    By gjones4570,
    • 1 reply
    • 252 views

  7. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 295 views

  8. [Solved] add a new domain

    By artistwalks,
    • 3 replies
    • 300 views

  9. Switching hosting plans

    By sjimmie,
    • 1 reply
    • 221 views

  10. [Solved] Please delete this forum account

    By Guest KayVee,
    • 1 reply
    • 194 views

  11. [Solved] Reset plesk pw

    By sjimmie,
    • 1 reply
    • 246 views

  12. [Solved] Unable to add new domain

    By letsmedialab,
    • 1 reply
    • 203 views

  13. [Solved] Add new domain request

    By Shro,
    • 2 replies
    • 291 views

  14. [Solved] Could you please add a domain to my account

    By ohmycabaretclub,
    • 1 reply
    • 252 views

  15. [Solved] Request to Change Main Domain

    By s6098554,
    • 1 reply
    • 352 views
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