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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,594 topics in this forum

  1. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 281 views

  2. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 372 views

  3. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 338 views

  4. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 308 views

  5. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 314 views

  6. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 534 views

  7. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 281 views

  8. [Solved] add new domain

    By autamation,
    • 2 replies
    • 336 views

  9. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 286 views

  10. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 345 views

  11. Upload size problem

    By geggel,
    • 4 replies
    • 546 views

  12. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 413 views

  13. [Solved] Please Remove Subdomain And Alias

    By walterpowell,   
    • 1 reply
    • 388 views

  14. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 349 views

  15. [Solved] T-Mobile 5G Home (is a hotspot)

    By ajaxStardust,
    • 2 replies
    • 467 views
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