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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,332 topics in this forum

  1. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 225 views

  2. [Solved] Add new domain

    By riz,   
    • 1 reply
    • 194 views

  3. [Solved] Change the subdomain name

    By misternas,   
    • 3 replies
    • 370 views

  4. [Solved] Request for add-on domain names

    By Seekier,
    • 1 reply
    • 229 views

  5. [Solved] add domain

    By tstgame,   
    • 3 replies
    • 303 views

  6. [Solved] i can’t reset password

    By ncatey2,
    • 6 replies
    • 354 views

  7. [Solved] add domain for brinkmj70

    By Matt Brinkman,
    • 1 reply
    • 223 views

  8. [Solved] "Request to Add Domain to My HelioHost Account (Username: nothingness)"

    By nothingness,   
    • 4 replies
    • 342 views

  9. [Solved] Reset my account: petersen

    By cornelio,
    • 1 reply
    • 243 views

  10. [Solved] 403 Errors on HTML file - file permissions fixed, but error continues

    By TheRamblingTy,
    • 4 replies
    • 377 views

  11. [Solved] Request to add additional domain for user: strongestleo

    By strongestleo,   
    • 1 reply
    • 187 views

  12. [Solved] Add a domain

    By zdsa,
    • 5 replies
    • 319 views

  13. [Solved] Account creation

    By cpederson,
    • 3 replies
    • 268 views

  14. Maria DB - Remote access

    By nppd,   
    • 1 reply
    • 226 views

  15. Update DNS Record

    By blesd,
    • 2 replies
    • 316 views
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