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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,252 topics in this forum

  1. [Solved] Adding Domain

    By Ibrahim Ehab,
    • 1 reply
    • 160 views

  2. [Solved] Remove a custom domain

    By wangyaa,   
    • 1 reply
    • 149 views

  3. [Solved] add a new domain

    By wangyaa,   
    • 1 reply
    • 151 views

  4. domain change

    By ncatey1,
    • 2 replies
    • 192 views

  5. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 315 views

  6. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 234 views

  7. Add domain

    By t42079685,
    • 1 reply
    • 347 views

  8. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 500 views

  9. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 187 views

  10. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 133 views

  11. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 204 views

  12. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 230 views

  13. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 174 views

  14. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 184 views

  15. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 329 views
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