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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,888 topics in this forum

  1. [Solved] Add a new domain

    By steamspace,
    • 2 replies
    • 172 views

  2. [Solved] Secondary domain

    By DmC,
    • 1 reply
    • 214 views

  3. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 143 views

  4. [Solved] Direct link on SVG gives me 404

    By DmC,
    • 2 replies
    • 193 views

  5. Are the donations a one off?

    By rsdaily,
    • 2 replies
    • 164 views

  6. [Solved] Please add two addon domains to my account

    By ronvdc,   
    • 1 reply
    • 201 views

  7. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 212 views

  8. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 173 views

  9. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 499 views

  10. Internal Server Error

    By titanik00,
    • 3 replies
    • 216 views

  11. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 149 views

  12. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 145 views

  13. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 270 views

  14. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 132 views

  15. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 200 views
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