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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,610 topics in this forum

  1. Error in Text of a Script

    By nimeshk,   
    • 12 replies
    • 1.3k views

  2. [Solved] Problem: port 465 with SSL cannot be used to connect to SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 6 replies
    • 5.7k views

  3. [Solved] Strange work python on Ricky

    By trbot,
    • 10 replies
    • 784 views

  4. FTP access

    By smi93ctb,
    • 4 replies
    • 524 views

  5. [Solved] Unarchive Urano68

    By urano68,
    • 2 replies
    • 426 views

  6. Requesting Logs for my files

    By ar7,
    • 2 replies
    • 523 views

  7. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 511 views

  8. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 376 views

  9. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 691 views

  10. [Solved] Can't access web server via FTP

    By nimeshk,   
    • 10 replies
    • 1.3k views

  11. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 454 views

  12. [Solved] Can't press next when creating an account

    By heirloom,
    • 2 replies
    • 431 views

  13. [Solved] Unarchive

    By kurczak9,   
    • 1 reply
    • 609 views

  14. Error: File is writeable by group

    By n10mesas,
    • 2 replies
    • 1.3k views

  15. [Solved] Release domain from suspended account

    By heirloom,
    • 1 reply
    • 418 views
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