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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,796 topics in this forum

  1. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 525 views

  2. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 916 views

  3. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 669 views

  4. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 836 views

  5. [Solved] Wipe My account and start over!

    By zgraphic,
    • 2 replies
    • 692 views

  6. [Solved] Access denied to the directory

    By a141,
    • 1 reply
    • 465 views

  7. [Solved] request for rest password

    By chinna,
    • 1 reply
    • 518 views

  8. Delete Account

    By gjones4570,
    • 1 reply
    • 466 views

  9. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 644 views

  10. [Solved] add a new domain

    By artistwalks,
    • 3 replies
    • 652 views

  11. Switching hosting plans

    By sjimmie,
    • 1 reply
    • 489 views

  12. [Solved] Please delete this forum account

    By Guest KayVee,
    • 1 reply
    • 393 views

  13. [Solved] Reset plesk pw

    By sjimmie,
    • 1 reply
    • 550 views

  14. [Solved] Unable to add new domain

    By letsmedialab,
    • 1 reply
    • 438 views

  15. [Solved] Add new domain request

    By Shro,
    • 2 replies
    • 645 views
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