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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,489 topics in this forum

  1. [Solved] Tommy Server Account not Registered and not in Database

    By elims,
    • 4 replies
    • 413 views

  2. Nameservers of heliohost have not been updated for about two weeks

    By niemen,
    • 5 replies
    • 609 views

  3. Urgent: Help with DNS Update

    By nimeshk,   
    • 4 replies
    • 934 views

  4. PHP extension to access PostgreSQL

    By mtarsa,
    • 2 replies
    • 404 views

  5. [Solved] Is Hotlink Protection Causing Internal Server Errors?

    By lorenzol,   
    • 3 replies
    • 573 views

  6. [Solved] Joining Sparkie

    By jacobale,
    • 2 replies
    • 480 views

  7. [Solved] I want to set my php limit to the following. can anyone help me please?

    By ikemba,   
    • 2 replies
    • 826 views

  8. [Solved] Tommy I think Tommy's Tomcat is stuck or something

    By cridus,   
    • 3 replies
    • 680 views

  9. [Solved] Need help running a flask app

    By bharchan,
    • 2 replies
    • 413 views

  10. [Solved] PHP limit

    By rikoo,
    • 1 reply
    • 377 views

  11. Intalling plugins WorldPress

    By jomendes,
    • 4 replies
    • 585 views

  12. [Solved] Back with heliohost domain

    By luanfrj,
    • 12 replies
    • 927 views

  13. [Solved] MySQL offline on Tommy

    By byeyoubp,
    • 14 replies
    • 1.5k views

  14. [Solved] Java Tomcat

    By tushar11,   
    • 2 replies
    • 1.2k views

  15. [Solved] Queued: hh_heyudude

    By heyudude,   
    • 3 replies
    • 716 views
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