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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. [Solved] Remote Access request

    By krish300,   
    • 3 replies
    • 629 views

  2. [Solved] Install Python modules

    By nicovale,   
    • 1 reply
    • 749 views

  3. [Solved] remove java support

    By wambachr,
    • 1 reply
    • 381 views

  4. [Solved] Autossl error

    By J823,
    • 3 replies
    • 728 views

  5. Is something up with FTP?

    By trenten,
    • 10 replies
    • 945 views

  6. [Solved] Message: mysqli::real_connect(): (HY000/2003): Can't connect to MySQL server on 'johnny.heliohost.org' (111 "Connection refused")

    By sanju757,
    • 6 replies
    • 928 views

  7. [Solved] Moving an account to Tommy

    By paul9,   
    • 1 reply
    • 687 views

  8. [Solved] Please restart Tomcat server.

    By user1812,
    • 1 reply
    • 442 views

  9. [Solved] Account Deletion

    By shezy,   
    • 2 replies
    • 556 views

  10. [Solved] Not able to donate and upgrade to tommy server

    By shghsts,
    • 3 replies
    • 1.8k views

  11. Websockets using Stomp

    By slimsim,   
    • 1 reply
    • 1.8k views

  12. UTF-8 charset in php and mysql

    By ignacioc,   
    • 1 reply
    • 369 views

  13. [Solved] Request HTTPResponse module

    By dalfc,
    • 2 replies
    • 449 views

  14. [Solved] Install Cython modules / Request for using EXE

    By dalfc,
    • 9 replies
    • 1k views

  15. [Solved] Please delete this forum account

    By Guest ehf,
    • 1 reply
    • 365 views
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