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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,251 topics in this forum

  1. [Solved] Can't access my account

    By gsiler,
    • 2 replies
    • 335 views

  2. [Solved] add domain

    By phxwolf,
    • 4 replies
    • 1.1k views

  3. Change timezone of the database

    By resparkman1,
    • 1 reply
    • 384 views

  4. [Solved] Can you change my main domain?

    By veloi,
    • 2 replies
    • 477 views

  5. [Solved] change the main domain

    By streamer,
    • 6 replies
    • 646 views

  6. [Solved] Request account reset masthst

    By masthst,
    • 3 replies
    • 538 views

  7. [Solved] Primary domain does not seem to point to httpdocs

    By Kc_,
    • 3 replies
    • 668 views

  8. [Solved] Could you add my domain please.

    By marckeeley,
    • 4 replies
    • 453 views

  9. [Solved] wipe and start over my account please

    By mrrobot0,
    • 2 replies
    • 404 views

  10. [Solved] Add Domain

    By greyspot,
    • 1 reply
    • 374 views

  11. [Solved] please cancel my account

    By jrwrest,
    • 2 replies
    • 504 views

  12. Not receiving Plesk invite email

    By Bailey,
    • 4 replies
    • 645 views

  13. FTP or SFTP Access

    By pepino,
    • 5 replies
    • 640 views

  14. connection failed:Access denied for user 'root_admin'@'%' to database 'mydb' and remote access to the database.

    By resparkman1,
    • 7 replies
    • 842 views

  15. [Solved] My Plesk invitation code expired

    By gomgo,
    • 2 replies
    • 480 views
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