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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,722 topics in this forum

  1. O cant acess my account and website os off line. 1 2

    By Zerotrash,
    • 18 replies
    • 1.7k views

  2. Johnny's mysql is down

    By obimaduf,
    • 7 replies
    • 839 views

  3. [Solved] please move

    By fq1444,
    • 8 replies
    • 938 views

  4. [Solved] Unarchive: sureshpi

    By sureshpi,   
    • 5 replies
    • 896 views

  5. [Solved] Change domain

    By niandu,
    • 4 replies
    • 604 views

  6. Reset password

    By fq1444,
    • 1 reply
    • 609 views

  7. Resetting password

    By J823,
    • 1 reply
    • 782 views

  8. Connection Timeout

    By imuser,   
    • 2 replies
    • 843 views

  9. Database nuked: mariopilot.heliohost.org

    By mariopilot808,
    • 5 replies
    • 818 views

  10. [Solved] Server Move Request

    By stewert,
    • 5 replies
    • 655 views

  11. [Solved] Ricky Py 3.9.5 Need some python modules

    By megz,   
    • 2 replies
    • 989 views

  12. [Solved] Donations via PayPal

    By ballagyr,
    • 3 replies
    • 725 views

  13. DNS Records not propagating

    By Anachoreta,
    • 6 replies
    • 730 views

  14. Access denied for user

    By bas1874,   
    • 1 reply
    • 733 views

  15. [Solved] Can't connect to my database on Johnny

    By akini,   
    • 2 replies
    • 624 views
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