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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,610 topics in this forum

  1. [Solved] Why my phpmyadmin is not working at johnny.heliohost.org:2083

    By ctoabid1,   
    • 2 replies
    • 878 views

  2. [Krydos] 500 Internal Server Error when trying to run a Python program with Plotly

    By chekoii,   
    • 0 replies
    • 488 views

  3. Authentication problems, intermittent on main site against Tommy credentials

    By flexo,
    • 1 reply
    • 620 views

  4. [Solved] Error when adding domain alias for my website 1 2

    By man95,
    • 25 replies
    • 2.4k views

  5. [Solved] domain script error

    By Guest thehunte,
    • 1 reply
    • 438 views

  6. [Solved] ReactJs

    By gatekeeper,
    • 2 replies
    • 468 views

  7. [Solved] Cannot change domain - script shows bad password

    By margarit,
    • 2 replies
    • 390 views

  8. Password Reset

    By nuhas20,   
    • 3 replies
    • 714 views

  9. reset my account password

    By bilalkv,   
    • 3 replies
    • 637 views

  10. [Solved] switch to pls :)

    By 7eter,   
    • 6 replies
    • 1.1k views

  11. [Solved] HTTPS with Tomcat on Johnny

    By tadeubas,
    • 2 replies
    • 551 views

  12. [Solved] Enable API Shell

    By herughalib,
    • 1 reply
    • 407 views

  13. [Solved] Changing Database name

    By unicenta,   
    • 1 reply
    • 472 views

  14. [Solved] ACTIVATE MY ACCOUNT

    By forsalef,
    • 2 replies
    • 391 views

  15. [Solved] Setup an HTTP Proxy redirect

    By tadeubas,
    • 2 replies
    • 405 views
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