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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,893 topics in this forum

  1. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 448 views

  2. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 540 views

  3. [Solved] Change donation email

    By animal,
    • 1 reply
    • 323 views

  4. [Solved] max input var

    By garrigue,
    • 4 replies
    • 521 views

  5. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 715 views

  6. Account transfer

    By gogi46,
    • 3 replies
    • 411 views

  7. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 392 views

  8. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 625 views

  9. I want to start over

    By hwalker,
    • 1 reply
    • 334 views

  10. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 562 views

  11. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 522 views

  12. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 1.5k views

  13. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 437 views

  14. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 526 views

  15. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 681 views
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